why am i getting 0 help

when i load the game everything loads fine, im able to get through the character creation and get into the tutorial, when i get into the tutorial my character ragdolls into a ball and i cant move or roll around whatsoever no input works other than esc until i get into the pause menu, controller is fine and works with every other game on my pc, i cant even move around with my keyboard, the only things i can do are open and close the pause menu which really sucks because i grew up playing the skate games and was really looking forward to at the very least walking around in the new one but i cant even do that i cant express enough on how much ive tried to get this to work, ive deleted skate, deleted ea, wiped every skate and ea file possible on my computer before redownloading anything, only had my controller plugged into my pc when loading the game, gone through every possble forum/discord/bug report i possibly can without breaking any agreements and have gotten 0 help, nothing from anyone, literally the only thing i havent done is wipe my entire pc and reinstall windows at this point