Hello EA Support Team,
I am writing to report an issue with missing rewards from the Order 66 Raid.
Account Information:
- Ally Code: 446-722-154
- Player Name: Artclown3110
Incident Details:
- Date & Time: August 10, 2026, around 22:00 MSK (UTC+3)
- Raid: Order 66 Raid
- My Raid Score: 11,425,000
Issue Description:
On August 10th at approximately 22:00 MSK, I received an inbox message with my rewards for the Order 66 Raid (where I scored 11,425,000 damage). I clicked the "Claim" button, and the message immediately disappeared. However, none of the raid rewards (Raid Tokens Mk 1/2/3, gear, or materials) were added to my account.
I have already restarted the app multiple times and checked my currency/inventory balances, but the rewards are still missing.
Could you please check my account transaction logs for the specified time and credit the missing rewards to my account?
Thank you for your assistance.
