Ideas

fireflyvup's avatar
fireflyvup
Seasoned Newcomer
2 months ago
Status:
Fixed

Pending Transaction Error

Okay, so this is probably the 24th time I've had to explain myself and what the issue is.. You guys are my last resort, literally. PLEASE HELP!!  I've been getting a Pending Transaction error insid...
android
gameplay issue
missing content
ui (user interface)
fireflyvup's avatar
fireflyvup
Seasoned Newcomer
2 months ago

This is what I've been telling support inside the mobile game for weeks now. My EA account is old.. and it's tied to: mailto:[edit: email address removed]. My GooglePlay account, however, is tied to: mailto:[edit: email address removed] 

I have been able to make purchases online via the webstore inside a web browser, but I am unable to purchase anything from the mobile app/game. You are correct, I am able to purchase via the web browser at: https://store.galaxy-of-heroes.starwars.ea.com/ but I am unable to purchase anything from within the mobile game. I leverage my Diamond status in GooglePlay for bonus points so I am always inside the mobile game through Google. 

I've been asking about the difference between these two email addresses/logins from support for a while now, but I still haven't received a response about it. Can you help me answer this?

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
2 months ago

The emails play no role in the purchase flow. The emails can differ across platforms. The linking is what's important, and that seems to work from what we can say. I'll check with studio if they know what may prevent your Google account from purchasing content in-game.

  • fireflyvup's avatar
    fireflyvup
    Seasoned Newcomer
    2 months ago

    Thanks much EA_Gunner​ - sounds good.

    I did just test it again. Still seems to be erroring out with pending transaction. Something is definitely off because I can purchase on the webstore all the time, just not within the mobile game store.

  • fireflyvup's avatar
    fireflyvup
    Seasoned Newcomer
    2 months ago

    Hello EA_Gunner​  - 

    I'm not sure if this matters or not, but wanted to share some new feedback. It seems I am still unable to make a purchase in the game; however, I did receive a brand new pop-up in the game that I've never seen before. When I tested a crystal purchase this morning, I received this "Purchase Pending" pop-up that I have not seen yet. What is your recommendation on this? 

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