Hello EA Support,
Nickname: AKent. Device: iPhone 13 Pro (iOS 26.0.1). Country/region: Poland. Game language: Russian. Account created: yesterday. Issue started: a few hours ago.
After logging in, the game immediately forces the Ships tutorial overlay and blocks the interface. On the final step there are no arrows or prompts; returning to the main menu just restarts the tutorial, creating an endless loop. Reinstalling the app and clearing storage did not help. I cannot open Settings to view my Player ID.
Please reset the tutorial flags for my account (Ships tutorial) or manually complete this step so I can continue. If needed, I can provide my Ally Code (if you can locate the account) and App Store receipts.
Attached: screenshots of the stuck screen, device model/iOS details.
Thank you!
Ideas
53 Comments
Hi, my ally code is 439-868-342
Same problem
Ally code 649-519-122
I am also having this issue and like OP cannot get to my ally code because the tutorial overrides everything else. My account is linked, my in game name is Jeiryth
have the same issue. see no ally code, can't end this infinite loop.
Have same problem going on my account. Ally code 899-776-136
Tried clearing cache and data. Also uninstall and reinstall the game. Still stuck in Mace ship tutorial loop. Please fix soon
Same issue for me. Ally code 899-776-136
Same issue. EA_HighCommand
My Ally-Code: 989-764-179
Same problem. Ally code 598-481-139. Please fix it. Thanks.