After the new update to fix pictures turning black, all of mine turned black.

I play on console and my game has the latest update but I went to manage worlds to move around some other sims and came back to see all my photos turned black not just the photo booth ones, which is very unusual because that never happened before. It is a room filled with pictures on display so I didn't want to manually put them in the household inventory. I saved the room to my library a few a weeks ago just in case but when I downloaded that room all the other photos were ok except the photo booth ones. I play on PlayStation.

All of my photos are blacked out after the update that was supposed to prevent that from happening. My game is up to date and was fine last night. 

Hi! So with this new patch, I thought they fixed this glitch? And yet today, my photos have never glitched this much before. Playing my legacy save and randomly every single picture I have hanging on my walls (which is a lot, cause it's my legacy save), all are now blacked out. I'm so over this glitch.

the patch before I give it to you, you fixed the black photos, but then the memorial photos turned white, now IT WAS SUPPOSED TO BE FIXED ON THIS UPDATE, it's all broken. portaits i had to take for funerals are all black, baby photos wedding photos etc etc all gone, the memorial DID work but guess it did for a few hours and it goes back to default, 

I play family gameplay. photos mean so much 

it really needs sorting out and properly!. get someone to test first. because now the update has completely broken my game !

I'm playing on a very recent save file, a new game started after the 12.2025 update. Everything was more or less fine with the photos until the 13.01.2026 update. All the photos turned black! How can a bug that was supposed to be fixed cause so much damage to a recent save file from a month ago, without mods or custom content?

EA has announced a fix for this coming with the patch in February. I recommend you hold up on taking photos until then.

jpkarlsen But this does not mean that we will get back our photos. We have never recovered our photos without an older save. The funeral and graduation portraits will be gone unless you have an older save, and even if you try to save them on the gallery they are still black when you place them in the current save. I don't want to be mean, but I have been trying for a year to avoid these image-related bugs and I know that it is an old platform for such a complex game and the people are trying to solve all the bugs, but I am really tired to try and keep my save alive.  This is the first time I didn't make a save and my older save is from December, so I have two options now: to lose my progress since December or to accept that every funeral and graduation photo I have had so far is lost. 

This has never been about new photos, it's all the existing ones going black (the ones we can't get back) that have people so incensed.

I wasnt having this bug at all before the recent update. now every picture in every save is black!? What is going on EA? im assuming my photos are gone forever? thats a real low blow. EA keeps face punching me! im sick!

All my photos turned black too after the update. 😭 👌🏻 That's not ok. 

I've played the same family for over a year now, have HUNDREDS of photos and art at both my home and club, all black.  I've removed all of my mods, no difference, but we all know this is a save game corruption issue.  Never any significant problems with my game until this last update.  

I guess I won't be playing again until February and see if Maxis can get it right.  I certainly won't be purchasing any more buggy Sims content.

If EA/Maxis really cared about keeping their players happy this would be released as a hotfix asap.

Same here, I wasn't affected by the glitch until this recent update, now all my pictures are ruined. I've spent a lot of money over the years on this game, I'm absolutely sick of this. This game is so broken now, rather than fix it, they cash grab with another expansion pack. Fix the bloody game!! I for one am not spending another penny until something is done about the constant crashing of the game on my console and the glitches in the game