[CD] Adopted pets have turned black after adoption screen

I have just bought the Cats & Dogs add-on and since trying to use it, all of the pets have been having texture problems where selecting from adopting a pet or trying to create a pet for the household, they only load in full black or full white and they are unable to be customised. But there are times where some of the textures of the pets become patchy on the character but will go away back to being one full colour. Along with this, all the furniture and decorations are unable to be changed colours and stick to only being rainbow with a "?" symbol in the middle of it, and only some furniture/decorations can be placed.

In the Cats and Dogs pack, on the adoption screen and after I adopt the animal, the cat or dog appears as a shadow. There is only a black empty silhouette in the shape of the animal.

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• What platform are you playing on (PC, Mac, Playstation, XBox)
• A pic of what it looks like

Hi RUNNF​ 

are you still having issues with this ? Could you provide the info asked in my earlier post ?

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: https://forums.ea.com/idea/the-sims-4-bug-reports-en/information-how-to-send-user-files-to-the-sims-4-team/5048472

Thanks!