Ideas
I'm experiencing the same issues as everyone else with this new update. EA suggested renaming the folder for being stuck on the loading screen and when I did that, it completely wiped my game. All of the characters and houses I've saved but haven't added to the gallery have been deleted.
Oh NO!!! 😨That has happened to me several times. I used to try all kinds of stuff, after the updates broke the game, to get my game to work. More than a few times, I have wiped the whole game, lost everything I had spent months building and creating. It's very discouraging, which is why I am constantly uploading my content to the cloud and not just my library. I would suggest trying to do a restore point on your PC to see if you can go back before you lost everything. Good luck, and in the future, upload your content you don't want to loose.