Ideas
I was having this issue where they always refused when encouraged, and also didn't use it autonomously, but then the other day (before Feb 3 patch) I got her to max temperament and then aged up to adult, was same at first but then we visited a friend's household lot with horses and I was able to get her to play with theirs. It had the (ugly lol!) soccer ball swatch, so when we went home I changed the swatch to the soccer ball swatch and it seems to be fine now. She plays with it autonomously sometimes too. Likely just a coincidence, I don't think swatches have different tuning like that lol but it was a shot in the dark. Maybe horses have color preferences, who knows!! I think I also moved it to a more open area or something too. Probably unrelated to any reason/cause I could possibly consider, but I guess it works now haha.
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The Sims 4 Bug Reports
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