I am not getting SDX drops

Hello, I have a PS5 and already tried to solve this issue with PlayStation support but after everything they tried they said it’s an EA issue. Every time I open my game a pop up asks if I accept EA’s terms and conditions, it makes me resize my screen, and it says that there’s an SDX drop to download, i press okay and nothing works. So I never got the recent patch where they fixed it raining indoors and other issues. And yes im connected to PSN again they said this is an EA issue. Please help.