[PC/MAC] [EBN] Frequent crashes in Innisgreen

Hi dear Bluebellflora​:

It could be, I already had two new crashes playing on live mode on "Sprucederry Grove" neighborhood at Innisgreen, here it comes the two crash report:

SATURDAY 26TH 22:23 HRS

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>88ae7b5ad2eceb20688585bd</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 04:23:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 9246.86<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x1053e8000,'The Sims 4' 0x7ff801c08000,'Foundation' 0x7ff800d5e000,'CoreFoundation'(/baseaddr)</contextdata></report>

SUNDAY 27TH 10:22 HRS

<?xml version="1.0" encoding="UTF-8"?><report><version>2</version><sessionid>ea854c486be1180e68865043</sessionid><type>crash</type><sku>ea.maxis.sims4.15.macx86</sku><createtime>2025-07-27 16:22:55</createtime><buildsignature>Local.Unknown.Unknown.1.116.232.1230-1.200.000.666.Release</buildsignature><systemconfig></systemconfig><categoryid> 0xf43d34</categoryid><stack> 0xf43d34 0xe9dd16 0xe9df3d 0xe9450e 0xe9e18b 0x1504b97 0x118bec3 0x115b275 0x112cc80 0x112bc7b 0x112b9dd 0x1e7fd0 0xfd2d52 0xfa9d93 0x153c553 0xfc62c5 0xfb229f 0x1017642 0x1017504 0x43d5 0x3362 0x3341 0x9e556 0x96278</stack><threads></threads><screenshot></screenshot><memdump></memdump><contextdata>Client Session Time: 540.84<br />Num Save Errors: 0<br />Num Load Errors: 0<br />Current Game State: 0xbe7da869<br />Game Sub-state: 0x1020b807<br />LoadingScreenActiveFlag: 0<br />Origin Version: 13,515,0,6028<br />Modded: False<br />SystemInfo: Mac OS X Versión 13.7.6 (Compilación 22H625) GPU: Radeon Pro 560 macOS Metal driver 0.0.0.0<br />Architecture: x86_64<br /><br />(baseaddr) 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x1028bb000,'The Sims 4' 0x7ff808ed3000,'Foundation' 0x7ff808029000,'CoreFoundation'(/baseaddr)</contextdata></report>

I hope it helps to the diagnosis. Testing playing in some other world, Living mode appears to be the problem, build mode remains stable.

After the Enchanted by Nature game was installed, my games keep crashing after exiting build mode on a lot in worldview at random times in gameplay.  not the first time maybe the second time. So you start a new save and remove more CC and mods. Try playing again with a new save. It happens again maybe after exiting build the third or fourth time.  So I played a new save with no CC nor mods and it still happens.  You can set up four or five lots initially but when you start to play the game and want to see a lot and enter build mode from the world view the game crashes and keep crashing. So you have to start a new save. This means you can't set up all your empty lots in a world beforehand nor see what a lot looks like by going into build mode because you don't know when it will trigger a crash.  It's random. This will happen whether I play vanilla or with CC and mods installed.  The very same mods and CC (but updated) which didn't cause a crash previous to the update and [EBN] game install. However, please note it happens playing without CC and mods also.  This makes the game unplayable and I'm tired of it. I never seem to make any progress. 

What I do to see the problem (no CC, no mods):

1. start a new save
2. create builds on empty lots
3. play game
4. enter build mode from worldview 1x or 2x or 3x
5. game crashes and crashes and crashes
6. start new save

what I do to see the problem (CC, mods):

1. start a new save
2. create builds on empty lots
3. play game
4. enter build mode from worldview1x or2x or 3x
5. game crashes and crashes and crashes
6. start new save

Could you post your Computer's DxDiag?

• Press Windows-Key + R
• Type: DxDiag
• Click on Save all Information.
• Attach the Text File to your post

Please also upload any lastCrash.txt files you have to googledrive or onedrive and link (make public)

Since you tagged this as EBN issue: Does it only happen in Innisgreen ?

HI ​ 

I merged your post with the main thread but seem by doing so, your answer with the DxDiag got eaten

Could you please upload them again and maybe repost your answer. Sorry about that.

Hello all,

If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

If so, please send me a private message with a link to the file. Instructions can be found here: http://x.ea.com/74420

Thanks!

Since the Enchanted by Nature pack, recent updates since the Natures Calling event, my game crashes every hour of gameplay. Usually between loading screens, exiting CAS, loading a (home) lot. Vanilla game, I've repaired, updated my PC, done the usual troubleshooting w files and still happens. 

Help!