So, I went to play my game and a lot of my packs where gone I've tried restoring my license and everything undownlaoding the game and redownloading everything they're just gone....im really upset abo...
Ideas
Ever since they updated the game on console and added the marketplace the game has been bugged even more. Recently packs I have installed have been showing as “not installed” First it started with the free holiday pack,(Which isn’t in my library anymore.) Now, when I open the game and try to open my save file it says “7 packs not installed”. I deleted and reinstalled the game as well as, each pack individually and it still says this.
EA_Solaire
Community Manager
Community ManagerHello TreAce236
Let's make sure all your content is fully installed:
- Restore the licenses on your console
- Go to your Game Library
- Scroll to Your Collection
- Select The Sims 4
- Scroll down to Add-Ons and locate your DLC here
- Select the DLC in this list and select Install
- When the download finishes, let your new content install and restart The Sims
Next, head into Marketplace-> My Collection-> Pack Selection and make sure your packs are enabled there.
Maybe the original post wasn't clear. All of my packs are installed on my console. Reinstalled actually since the problem started after I originally restored the license. When I go to Marketplace-> My Collection-> Pack Selection, it states multiple packs are not installed, which I did in fact download each pack one at a time.
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