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Murchitos's avatar
Murchitos
New Spectator
23 days ago
Status:
Verified

[RL] Save Error 423:<various numbers>/Issue with Secret

Hi everyone,

I encountered an error while trying to save my game in The Sims 4. The error code displayed was: 423:2a7d5db5:f4062171. After the error appears, I’m unable to save my progress. I’m playing on Ondarion. Has anyone experienced something similar or knows how to fix this?

Thanks in advance!

Edit By crinrict: Added Tag to Title, Adjusted Title, added LE

LastException
<?xml version="1.0" ?><root> <report><version>2</version><sessionid>2505df0f75a7f3c86995db6f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-02-18 17:37:33</createtime><buildsignature>Local.Unknown.Unknown.1.121.361.1020-1.300.000.233.Release</buildsignature><categoryid>__init__.py:468</categoryid><desyncid>2505df0f75a7f3c86995db6f</desyncid><systemconfig/><screenshot/><desyncdata>[manus] sim_secrets_service failed to handle zone load due to exception (AttributeError: type object 'ComponentContainer' has no attribute 'add_buff')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 612, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1858, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 300, in on_enter&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 429, in on_zone_load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\sim_secrets_service.py", line 923, in on_zone_load&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\components\__init__.py", line 468, in exported_func&#13;&#10;AttributeError: type object 'ComponentContainer' has no attribute 'add_buff'rtim=0&#13;&#10;Client Session Time: 25.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,639,0,6152&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.9159, GUID: 5BE2D09A-DCE9-11F0-981F-806E6F6E6963&#13; &#10;</desyncdata></report> <report><version>2</version><sessionid>2505df0f75a7f3c86995db6f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-02-18 17:39:51</createtime><buildsignature>Local.Unknown.Unknown.1.121.361.1020-1.300.000.233.Release</buildsignature><categoryid>tunable_sim_secret.py:286</categoryid><desyncid>2505df0f75a7f3c86995db6f</desyncid><systemconfig/><screenshot/><desyncdata>Exception in Sim Timeline: Exception running Element (AttributeError: 'NoneType' object has no attribute 'get_statistic')&#13;&#10;Traceback (most recent call last):&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\scheduling.py", line 231, in simulate&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\alarms.py", line 293, in _run&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\sim_secrets_service.py", line 941, in remove_expired_secrets&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 286, in has_expired&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 269, in remaining_expiration_timeAttributeError: 'NoneType' object has no attribute 'get_statistic'rtim=0&#13;&#10;Client Session Time: 25.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,639,0,6152&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.9159, GUID: 5BE2D09A-DCE9-11F0-981F-806E6F6E6963&#13; &#10;</desyncdata></report> <report><version>2</version><sessionid>2505df0f75a7f3c86995db6f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-02-18 17:41:54</createtime><buildsignature>Local.Unknown.Unknown.1.121.361.1020-1.300.000.233.Release</buildsignature><categoryid>tunable_sim_secret.py:269</categoryid><desyncid>2505df0f75a7f3c86995db6f</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'get_statistic')&#13;&#10;Traceback (most recent call last):&#13;&#10;Caught and logged:&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 616, in _fill_and_send_save_game_protobufs_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 122, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1775, in save_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 50, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\sim_secrets_service.py", line 219, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 286, in has_expired&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 269, in remaining_expiration_time&#13;&#10;AttributeError: 'NoneType' object has no attribute 'get_statistic'rtim=0&#13;&#10;Client Session Time: 25.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,639,0,6152&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.9159, GUID: 5BE2D09A-DCE9-11F0-981F-806E6F6E6963&#13; &#10;</desyncdata></report> <report><version>2</version><sessionid>2505df0f75a7f3c86995db6f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-02-18 17:43:02</createtime><buildsignature>Local.Unknown.Unknown.1.121.361.1020-1.300.000.233.Release</buildsignature><categoryid>tunable_sim_secret.py:269</categoryid><desyncid>2505df0f75a7f3c86995db6f</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'get_statistic')&#13;&#10;Traceback (most recent call last):&#13;&#10;Caught and logged:&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 616, in _fill_and_send_save_game_protobufs_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 122, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1775, in save_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 50, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\sim_secrets_service.py", line 219, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 286, in has_expired&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 269, in remaining_expiration_time&#13;&#10;AttributeError: 'NoneType' object has no attribute 'get_statistic'rtim=0&#13;&#10;Client Session Time: 25.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,639,0,6152&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.9159, GUID: 5BE2D09A-DCE9-11F0-981F-806E6F6E6963&#13; &#10;</desyncdata></report> <report><version>2</version><sessionid>2505df0f75a7f3c86995db6f</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2026-02-18 17:43:06</createtime><buildsignature>Local.Unknown.Unknown.1.121.361.1020-1.300.000.233.Release</buildsignature><categoryid>tunable_sim_secret.py:269</categoryid><desyncid>2505df0f75a7f3c86995db6f</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'get_statistic')&#13;&#10;Traceback (most recent call last):&#13;&#10;Caught and logged:&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 616, in _fill_and_send_save_game_protobufs_gen&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 122, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1775, in save_zone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\game_services.py", line 50, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 543, in save_all_services&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\sim_secrets_service.py", line 219, in save&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 286, in has_expired&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\sims\secrets\tunable_sim_secret.py", line 269, in remaining_expiration_time&#13;&#10;AttributeError: 'NoneType' object has no attribute 'get_statistic'rtim=0&#13;&#10;Client Session Time: 25.72&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,639,0,6152&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26200 GPU: NVIDIA GeForce RTX 3050 32.0.15.9159, GUID: 5BE2D09A-DCE9-11F0-981F-806E6F6E6963&#13; &#10;</desyncdata></report> </root>

 

error code
never cc or mods
pc

33 Comments

  • preciouspine's avatar
    preciouspine
    New Spectator
    26 days ago

    I am having an issue with my Sims 4 saving. One of two things will happen, either I go to save and get an error code (432:2a7d5db5:f4062171). Or, the games says it saved but when I reopen the save file it reverts to a previous save. It is especially annoying as I am trying to complete the Lost Legacies event and keep losing my progress, which means I am not getting the free rewards. IT SUCKS. I have done everything. I have no mods installed. I've repaired the games multiple times and nothing has changed. HELP!!

  • crinrict's avatar
    crinrict
    Hero+
    26 days ago

    Could you please provide the following information

    • Did you never have mods/cc or remove them ?
    • Any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.
  • crinrict's avatar
    crinrict
    Hero+
    22 days ago

    HI Murchitos​ 

    Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do. Please pick a thread tag for that.
    • Any LastException files in your documents folder. Upload them to either google or oneDrive and post the link here.
  • 6wf8g5d8c5rf's avatar
    6wf8g5d8c5rf
    New Spectator
    22 days ago

    I am currently experiencing the same thing and cannot save my game. If you work out a fix please let me know!

    Thanks 

  • Murchitos's avatar
    Murchitos
    New Spectator
    22 days ago

    Hi crinrict​ , I’m not using any mods or cc.

    And here is the link to the LastException files: https://drive.google.com/drive/folders/1-l_AwcvpEJnx9Ed_dabps5yq9JdV4Z3W?usp=sharing

  • Murchitos's avatar
    Murchitos
    New Spectator
    22 days ago

    So far, I haven’t found any solution except deleting the latest save. After that, the game started working again, but today it stopped saving once more with this error code: 423:с326091a:186f90b0

    And this just completely kills any desire to keep playing☹️

  • Kcebnevar's avatar
    Kcebnevar
    New Spectator
    22 days ago

    I’ve also been experiencing this and it’s really frustrating. If anyone figures it out please let me know! 
    thanks yall! 

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