[S] Can't ask for presents from Father Winter (After Patch 1.119.109)

I'm a new simmer. Recently bought High school years, haven’t been able to play it through because no prom. Now I've purchased seasons and can not finish  winterfest successfully because there's no interaction to ask for a gift from Father Christmas. Only to give Father a Christmas a gift. Same for all ages, child, teen, young adult and adult. Never have used cc or mods. 

Version 1.120.140.1020 DX11

During Winterfest, after Father Winter has arrived and the child sim has greeted him, the child has no option to ask Father Winter for a present. The young adults in the household were, however, able to ask for and receive presents from Father Winter. Have not tested other life stages.

Found with mods installed, verified after disabling mods.

Thanks for the help.

Prom is currently broken. Please use this thread for that: [HSY] Prom not taking place/not in calendar (Patch 1.116) | EA Forums - 12306331 

Haldana​ 

Hi Crincrict.

The version number for the game is 1.119.109.1020 DX111.  I've repaired the game and the save I'm currently playing only has teens and kids (it's part of a challenge ).  No-one could ask for presents but I've done a test save with YA, teens and kids and they could ask for presents so I'm guessing the other save game is because there are no adults present.  It's not a big deal that they can't get presents from Father Winter it's only because I thought the issue had been fixed but it seems that it has - it's only that particular household.

Since I wrote the above I've tried a new save with a couple of teens and could ask for presents from Father Winter but now I've found a new issue.  I've lost prom. :)  Prom has gone from the calendar.  That's in the game I'm currently playing and also the two new saves I created for the Father Winter issue.  Is there a way to restore prom?  Or is the whole thing gone and I should reinstalled (I tried repairing again but there's no difference).

Cheers, Haldana

Hi Haldana​ 

this was supposed to be fixed in the last patch. Could you check your version number ?

Have you tried a game repair ?

Did you test another save/family as well ?