Screenshot/Photos causes game crash/freeze

This happened to me, too. Whenever I loaded into a lot via build mode and tried to take a pic, it crashed my game. I downloaded a bunch of pose mods to take pictures, so I was worried that this was caused by them. After tinkering around, the bug resolved when I went into live mode and took a screenshot to test it. It was fine. Then I went to a nightclub lot, did the same thing. Also fine. Then back to the lot I crashed on multiple times - also fine. The glitch seems to be fixed, and is working on subsequent reloads.

I don't think this will be the fix for everyone, and I'll have to test things out without mods should it happen again. But I hope this method can help at least one other person.

Today I tried testing the game again on Direct 11 with Memory Boost. I managed to take three screenshots, and the game completely froze, along with Windows. This is terrible! I can't optimize my game, I can't take pictures... And EA doesn't care about this problem!

this keeps happening to me as well. i do use mods, but i updated them. still a problem. took mods out to test as well and it still happened. 

im so tired of it, i cant even play my game. i like to take screenshots of important sim moments, like when they get married or abducted. 

Same here. Mods. No mods. GPU is updated. Windows 11 is updated.

Bug makes it hard to showcase builds or Sims because as soon as C is pressed, CRASH.

Unfortunately, disabling mods in the settings didn't help, nor did updating the drivers.

The game still crashes on DX11 after pressing the C key, both after the first and after 20.

I'm continuing to play on DX9. How long will this continue and when will it be fixed? Probably never....

I can confirm that this isn't fixed with the latest patch.

However, there's interesting thing I noticed. When, after the patch, the game automatically switch off the mods (the button in the Options) My game didn't crashed!

So, if your mods aren't switched on. Then the game will run with DX11. But when you switch mods on, even if you don't have any mods in the mod folder, the game will crash when you take screenshot.

Could someone else test that too, and confirm that the problem is tied "to the mods on/off button" in the options?

I think since yesterday's update I can no longer take screenshots or memories without crashing my game.

Hey folks,

I pride myself in Never Ever Ever having game crashes of any kind whatsoever.

However, this one has been absolutely ruining my life and taking away my enjoyment of the game. My game crashes when I press C to take a screenshot. Tried a fresh Sims 4 folder, same issue. Mods in, mods out, same issue. It even happens as soon as I load in and I press C.

Let me know if I can provide any additional info or files.

EDIT: To be clear, my game crashes when I press C. If I press Tab, and then take a screenshot, no matter how much I press it, it doesn't crash. It's only outside of Tab.

This is exactly what's happening to my game too. Starting since the August major patch.

I had perfectly working mods and game before that patch. But ever since that August patch, screenshots would crash the game. There's no "if". It's about "when" and usually it's anything between 1 - 60 seconds.

I thought it was some mods causing problems, when I had updated some of them after the August patch (I had already removed those mods which hadn't got updates). But after I had checked the mods, and the game was still crashing, I did these things...

1. removed every single mod.

2. removed all the cache files, client DB file, all the screenshots!

3. Removed all the mod related files from the save folder and even removed older save files, only leaving the new save files I needed to test the game.

4. Then repaired the game.

5. Loaded the game, and created brand new save file with two brand new sims, making a "start" save file, and then quitting the game, and then reloading the save and playing it for couple of minutes, and then saving another save just to be sure that I would have completely clean backup save for testing just in case something would happen to the test save.

I played with that back up testing save file about a hour, without any problems (not saving it), going through the "in-game tutorial" missions and talking to NPC sims. I didn't travelled to another world, nor lots!

Then, I pressed C to take a screenshot and I was pressing the C several times, to take well over 25 screenshots, while moving the "camera" around my sim. Game was paused while I did it. I noticed that before the crash, several of the pictures which should had been saved, weren't saved and there were only 25 pictures in the screenshot folder. I can't say what's the exact timeline, few seconds, five seconds etc, when the game didn't saved the screenshots anymore.

6. I then removed the screenshots, and then I reloaded the clean back up save again.

7. I didn't played with the testing save. Within few minutes since reloading it, just to made sure that there's nothing loading anymore (like NPC sims appearing), I pressed C once, and immediately the game crashed. There were no screenshot in the screenshot folder! The game hadn't saved the screenshot!

I reloaded the save again, tested that few times with unpaused, paused, with similar results = game crashing.

I also tested the screenshot with both the window (where you can see what the screenshot looks like) and without it, but there was no difference = game would crash.

I also tested it with windowed (full screen) and also full screen mode. No difference. Warning to people who are testing their game, if you have full screen mode, you can't Alt Tab out of it, you have to restart your computer!

I also tested it travelling to another lot in the same neighborhood, and then also to another world, and it didn't matter, the game will crash when pressing C

My game crashes by first freezing. I can hear soundfiles (like sim speaking) playing through, then quiet. Then the mouse pointer goes "blue round", like it's loading something. Then  when I press the mouse key, it makes the screen see-through white, and brings up the Windows window saying that the app doesn't respond, and the how I can lose information if I don't wait it and the blue round changes back to regular mouse pointer. Of course there's no point to wait because the game isn't running. (I did waited first time, for several minutes, just to check that the game indeed crashed and wasn't loading anything.)

-All the drivers are up to date, also the windows 11 is up to date. I've restarted computer few times too, so there's no background stuff going on. It's not the Steam version. I checked the Windows Event Viewer, but there's nothing there, just that the app crashed. I can assume that even though there's not too many people complaining about it, it's just because they aren't taking screenshots.

9. I tested it with the dx9 and the game run just fine, taking several screenshots, both unpaused and paused (no mods). However, I haven't tested to play the game for longer time, so I can't confirm if the crash would appear later.

10. I changed it back to dx11 and after about 30 seconds, after taking several screenshots, the game again crashed. Also, there were 10 screenshots only, but as you can imagine, taking screenshots within 20 seconds (I had a pause for first 10 seconds) I took many more than those 10 screenshots!

I literally take out my c-key from my keyboard when I'm in the sims these days. Without having reshade right now, I can't even take screenshots... Let's hope more people who have this problem will vote so this get fixed!