Sims 4 Stuck on Loading Screen – Xbox Series S – Can’t Play

Hi,

I’m having a recurring issue with The Sims 4 on Xbox Series S. The game gets permanently stuck on the loading screen with the green plumbob and blue progress bar. It doesn't advance past that point no matter what I do. I've already tried the following:

– Full console restart  
– Force closing the game and reopening  
– Clearing persistent storage  
– Full cache reset (power cycle with unplug)  
– Managing saved data and deleting local save from console

None of these have fixed the issue.

This is **not the first time** this happens, and it’s making the game unplayable. I’ve spent real money on packs and add-ons, and right now I can’t access any of it. I expect a real fix or at least an official workaround. This bug has been reported by many users and is clearly a serious problem on console.

Please escalate this to the dev team. I’m attaching a picture of the stuck loading screen as proof.

Thanks.