Ideas

anibutterfly8's avatar
anibutterfly8
Seasoned Adventurer
5 months ago
Status:
Fixed

Sims turn completely Black after Customization

I was worried this would happen as soon as they said tattoos could be customized. When I save a sim that's had anything done to them in paint mode, if I drop them in CAS again the skin or fur turns c...
create a sim
never cc or mods
pc
xbox
craftysimss's avatar
craftysimss
Seasoned Rookie
17 days ago

I have no idea what happened, please help!

I was playing my Sims game, saved and exited, and when I reloaded the next day, I had this glitch. All werewolves are either missing textures/colors or are completely black... all pets are all black. I have never seen this glitch in the past, and this was prior to updating my game, so it seemed to have come out of nowhere. I tried repairing my game and I have removed all CC and mods, and issue still exists.

The fact is, this bug is effecting the ENTIRE SAVE in every household and every lot and every world that has werewolves and/or pets. What can I do?

Edit By Crinrict: Added Tag to Title, Adjusted Title

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
17 days ago

Heya craftysimss​ 

We rolled out some fixes in today's patch that should have resolved this issue.

  • [EA Forums] Household members that have custom painting and are placed via Manage Households no longer lose their texture when you switch to that household. This includes Cats, Dogs, Horses, Werewolves, Fairies, and regular Sims.

Can you confirm that your The Sims 4 is fully updated and that you're seeing this on a mod free game?

  • craftysimss's avatar
    craftysimss
    Seasoned Rookie
    17 days ago

    No mods no CC, deleted all cache, and game is fully updated. I still had the issue. I am currently repairing my game to see if that works, and will try reloading my save after. I repaired it before the patch, so seeing if that helps to do so again after patch.


    • crinrict's avatar
      crinrict
      Hero+
      17 days ago

      Could you double check what game version you have on the main menu ? Are you on PC or Mac ?

      Did you use paint mode on these ?

      • craftysimss's avatar
        craftysimss
        Seasoned Rookie
        17 days ago

        How do I check the game version? I can't seem to find it. But it is fully updated.

        I am on PC.

        All the black ones featured here have been paint mode, the non-black one here was a preset in game. I'd have to double check the rest in world, but it seems any preset ones are missing textures and all paint mode ones are black voids.

  • craftysimss's avatar
    craftysimss
    Seasoned Rookie
    17 days ago

    I still have the issue even after repairing a third time, cleared cache, no mods/cc.

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