Unable to access the gallery on PS5

I just installed update on ps4 and same thing no gallery inhad to open and close 3-4 times and its back lol 

You are a lifesaver THANK YOU!

I had to restore the licensing again, but this also helped to fix the issue. Hopefully your advice will help others as well. Thank you for helping. 

It worked for me as well thanks 

Update: I was able to reconnect to the gallery after going to Game Options and in the Other tab made sure to link my EA account. Maybe this can work for anyone else who cannot access the gallery. 

I’m on Xbox Series X and the gallery will also not load for me. I’ve uninstalled and reinstalled the game plus all dlc and still can only access my library. 

I have a PS4 and i have the same problem with it saying that its not connected to the internet but i have not even gotten the enchanted by nature pack yet. I also do not see the gallery button. I had to also go on my computer to finish the new event because of this bug.

This is definitely a problem. They need to fix this issue so console players can play again.

I’m getting the same problem now. I’m on PS5 also. Didn’t buy the latest pack but it’s the first time I don’t see the gallery button. 

It's driving me up a wall. I had access until the latest update. As soon as the update came out, I was able to get into the gallery when I was playing the event. But, as soon as I played today to finish the event I received an error message and then it quickly went away. After that I haven't been able to get into the gallery at all.

I just keep getting  the no internet message on a console that is never disconnected from the internet, even YouTube works on my PS5.

This is frustrating.

Same and I haven't even installed the new pack. Im on Xbox and haven't been able to access my gallery either. Doesn't even show up as an option 😮‍💨

That's what I'd like to know. We all just paid for the new pack, expected and anticipated being able to play with it and now we can't because the gallery isn't accessible to us. I have never had an issue where I couldn't access the gallery or anything on it. I've heard of PC players having this issue and it was fixed immediately in a quick update, but never on console.

This is why they need to fix the game before releasing anything new. They would make more money if they fixed it, which would entice new players to want to play and buy the packs a lot more.

I just installed the new pack. I can’t access the gallery anymore. What the actual heck is going on???