Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
10 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
30 days ago

867a24ce8abfd3c7​ 

From the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here. 

jasminewesson's avatar
jasminewesson
New Scout
29 days ago

Yeah, I checked the settings like a million times. That option isn’t even in there. All of the settings that are for the gallery are completely gone.

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 2 minutes ago