When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
Ideas
I’m going to be so honest, this is making me so mad. I’ve already claimed items for the event, but one day, I go to claim them so I can progress, and it gives me a message: “INTERNET CONNECTION IS REQUIRED Please go online to save your Event progress and receive awards.” I’ve checked my internet connection several times, and restarted the game several times over different days, and it still says this. This is extra ridiculous because the sims 4 is an online game, so I wouldn’t even be able to open the game if I was offline! I’m able to play the game like normal, it just won’t let me receive the event rewards.
I got the same error yesterday. I am very mad as well.
mine says the same and i don’t know how to fix it. i want my reward items though
Same lets hope its sorted soon. 🤞
Glad it’s not just me, I’m going nuts trying to work out what is happening.
checked connection, restarted etcnothing is working.
Literally started doing it to me about 3 days ago. I’ve been trying any and everything to fix it with zero luck. Honestly it’s somewhat relieving to know that I’m not the only one.
SO frustrating!!!! I tried literally everything…. I really hope it'll get sorted soon! Hopefully since multiple people are having this issue happen, we’ll get our items sooner than later! :,)
-fingers crossed-
yeah i’ve been experiencing this for the past 2 weeks now. and my game is up to date
Same thing is happening to me on console!!! I'm literally playing online and cannot claim my rewards from the event. Same error message keeps popping up that y'all are getting that I'm not online.
I was having the same issue, for weeks now. I fixed it today! I play on Xbox, so the specifics might be a little different, but this is what I did:
- Go into game options in-game, make sure your EA account is connected. I had to accept a new user agreement. Game restarted.
- Still wasn't working, so I went online to ea.com and signed into the website with my Xbox account info.
- Restarted my Xbox, force quit TS4, then opened it again. Now I can claim my items!!
I hope this helps you! I was getting so upset watching the timer count down on the event.
This worked for me! Thank you!
This is the fix! On the PS5 I had to click a link from the Sims 4 Home Screen like “Learn More” on any of the updates. It would ask if I wanted to open a window online and you go to EA.com. I logged into EA from that window and when I loaded the family I wanted to play, I was still logged in.
Thank you this fixed the problem
Yes omg I am having the same problem, I’m playing on Xbox is anyone else??? I tried every solution in google and nothing is working it have been happening for like a week, I can’t open the gallery or claim event rewards, is there a solution?
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- EA_Cade12 months ago
Community Manager