[XB/PS] Controls not responding

Product: The Sims 4
Platform: PlayStation 5
Which language are you playing the game in?: English
How often does the bug occur?: At least once in most play sessions, if not every time I enter CAS.
What is your current game version number?:  Most recent as of 4th March
What expansions, game packs, and stuff packs do you have installed?: Cottage Living, Island Living, Get Famous, Vampires, Parenthood, Laundry Day, Backyard Stuff
Steps: How can we find the bug ourselves?: Not sure, enter create-a-sim and try using both the cursor and the quick actions (pressing tab to remove the cursor and using the joysticks to navigate, triangle button to remove clothes, etc.) It also often takes a lot of clicks to register clicking on the head or hair, for example.
What happens when the bug occurs?: Buttons like X and O stop registering my input, meaning I can’t select categories or go back, and sometimes using the joysticks also becomes impossible to use. I can’t pause the game or anything during this time, so I just sort of button mashed until I was free. 
What do you expect to see?: To be able to click on the icons.
Have you installed any customization with the game, e.g. Custom Content or Mods?: No, there are no Mods on console.
Did this issue appear after a specific patch or change you made to your system?: This has been happening ever since I started playing the Sims 4 on console, several years ago. 
Please describe the patch or change you made.:

Hi EnaysiaYT 

Are you only having issues in CAS? Have you tested a different controller? 

I believe it’s mainly CAS but  a handful of times has happened on build mode as well, though it’s muchhhhh less frequent.

I have tried a few other controllers, on PS5 and PS4 over the last couple years, but I can’t say if the bug is still present in CAS on PS4 as I’ve been using the PS5 for over a year, but the bug is definitely software based and not my controller.

ETA: a stumbled upon this bug again immediately after opening CAS for the first time. Turned off controller, couldn’t press “ok” on “Reconnect Controller” and has to force close. Last time this happened I had finished making my sim, I was lucky I had just opened it. 

I have this exact issue as well right down to it happening in CAS every time I play. Was this ever resolved?

Ive found if you are lucky enough to have a usb mouse hanging around, plug it into your ps5. Click a few times between controller and mouse. Has worked for me everytime so far

If you reset the settings on ui scale then make the curser bigger and then click restore defaults my mouse came back 

I’m having this problem, the controller just stops working, but not all the controls and this is in case, build mode and live mode. I can’t pause, walls stop going up and down. The only way to fix it is to start clicking on a mouse when that wakes up, do something with the mouse then you can go back to the controller. It’s constant though and super frustrating and I can’t play with a keyboard and mouse, I prefer a controller. Help please :) 

I am having an issue where the bumper buttons don't work so can't skip to next clothing category. I have to turn my game off and then it works. But then it will stop working again the next time I go in to cas. I have to turn my console off everytime I need to use cas

I recently adopted Mayor Whiskers and I used the cheats cas.fulleditmode to change 2/3 of his traits. after i chose the traits the mouse (onscreen) stops working and will only let me use the border controls around the screen in CAS even tho the button to switch between works but wont let it actually switch. I’m able to navigate slightly to press play with the border controls, but when i press play and go to save right away so the traits are locked in, the controls stop working entirely and i cant press save yet the options panel still pops up. Ive closed and reopened my game loads of times to see if i can save the traits in time, but it has the same issue and wont save.