Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
10 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
9 days ago

Hi all,

From the main menu of The Sims, please head into Game Options-> Other and select the Link EA Account button. From here, you'll be prompted to accept the updated terms and conditions. Once this is accepted, you should be able to claim your rewards normally again. 

If you're still seeing this error and can't claim your rewards after trying this, please let us know! 

  • g7py5ffve0ry's avatar
    g7py5ffve0ry
    Rising Novice
    7 days ago

    Yeah, i did this and it didn't work. I checked if I'm connected multiple times and I'm connected but it still not working 😞 

  • lpxricyl4i8k's avatar
    lpxricyl4i8k
    Seasoned Newcomer
    6 days ago

    You're my hero! Thank you! ❤️❤️ Problem solved!

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