Ideas

masonwilson1212's avatar
masonwilson1212
New Spectator
7 days ago
Status:
Under Investigation

[XB/PS] Can't Claim event rewards/Connect to gallery/No Gallery

When I go to claim the rewards it says that I must be connected to the internet. I am connected to the internet and I've checked the settings and everything else. I should be able to claim them but n...
never cc or mods
playstation
time limited events
xbox
Spookycat760's avatar
Spookycat760
Seasoned Rookie
6 days ago

On PS5, its patch 2.16

Bbwolf20's avatar
Bbwolf20
Rising Scout
6 days ago

I have the same issue!  I'm on PS4. I just managed to get unstuck from a goal on the Nature event, and then I couldn't claim the rewards. Then I saw I had no gallery. 

  • Spookycat760's avatar
    Spookycat760
    Seasoned Rookie
    6 days ago

    Read my last post, relink your ea account

    • Bbwolf20's avatar
      Bbwolf20
      Rising Scout
      6 days ago

      My ea account was already linked, and on the ps4, there is no option to relink it to ea. But I think the issue got resolved on it's own, because I jumped back in to look for that option, and it's connected. On ps4, I think people have to click "Online Social Features Access" and or "Auto-Reconnect" if it isn't already clicked. Those options were completely missing earlier.

  • NymphFaeries's avatar
    NymphFaeries
    Rising Spectator
    6 days ago

    Go into your game options and under “other”, click link account

About The Sims 4 Bug Reports

Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.Latest Activity: 48 seconds ago