Ideas

Saberpunk's avatar
Saberpunk
Seasoned Newcomer
1 month ago
Status:
Fixed

Moola purchasing and PayPal

Attempting to purchase Moola from the Sims in-game Marketplace 'Moola' section sends me to the EA app - to the Home tab of the EA app - and does nothing after that.  When I went into the shopping section of the EA app, specifically to the Marketplace part, I had to scroll and find the Moola buying options.  

Upon choosing a Moola purchase option, I was taken to the shopping cart/payment screen.  Selected PayPal option, and on the PayPal pop-up that asks for login email or phone, I could not enter any keyboard input.  Only mouse-clicking worked to cancel out of that screen.  Forced-quit and restarted the EA app but got the same result on the PayPal screen.  I had to use a different payment method (Apple Pay) to complete a transaction.

System info:

  Model Name: Mac Studio

  Chip: Apple M2 Ultra

  Total Number of Cores: 24 (16 Performance and 8 Efficiency)

  Memory: 64 GB

  System Firmware Version: 13822.81.10

  OS Loader Version: 13822.81.10

ea app
mac
purchase issue
ui (user interface)

7 Comments

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  • Saberpunk's avatar
    Saberpunk
    Seasoned Newcomer
    26 days ago

    Those issues appear to be resolved.  Selecting a Moola option from the in-game Marketplace screen took me out to the EA app, specifically to the Moola purchase options tab within the app.  While I didn't go through with a PayPal transaction, I went as far as the screen where it prompts for your user login and this time that field registered my keystrokes.  Thanks for your assistance!

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Saberpunk​ Thanks for the update! Were you also able to login to PayPal fully? Please also test the full purchase flow through PayPal (you don't need to finalize the purchase) and let me know if you have any issues there.  

  • Saberpunk's avatar
    Saberpunk
    Seasoned Newcomer
    23 days ago

    I just fully tested it, too fully - I ended up completing a purchase but it was for the cheapest option so it's not a big deal.  Anyway, the PayPal payment method worked without issue so please consider this issue resolved.