Rakshit (6/22/2020, 12:56:15 PM): Thank you for contacting EA HELP, my name is Rakshit, may I start with your first name please? 
Budr (6/22/2020, 12:56:33 PM): Hello, Rakshit. My name is Budr. 
Budr (6/22/2020, 12:56:52 PM): As you can see, I have resumed a case regarding the hijacking of my account. 
Rakshit (6/22/2020, 12:57:00 PM): Hii Budr, Nice to meet you.
I hope you are doing good today.
It seems like you are facing the issue with the compromised account, right? 
Budr (6/22/2020, 12:57:05 PM): Yes. 
Budr (6/22/2020, 12:57:16 PM): I am facing the effects of it. 
Budr (6/22/2020, 12:57:32 PM): You see, the person who hacked my account played multiple games on it using hacks. 
Budr (6/22/2020, 12:58:58 PM): Akhil, the last representative understood the situation 
Budr (6/22/2020, 12:59:19 PM): He saw that my account had been accessed from somewhere very far from my home 
Budr (6/22/2020, 12:59:45 PM): and knew it had been hijacked. 
Budr (6/22/2020, 12:59:50 PM): He said he would leave a note 
Budr (6/22/2020, 1:00:22 PM): saying that my account was hijacked and that it would not be banned. 
Budr (6/22/2020, 1:01:03 PM): But, in the middle of a game, I was exited to the main screen and it said I was banned. 
Rakshit (6/22/2020, 1:02:08 PM): I understand seeing restrictions on account is concerning you, don't worry I will assist you on it 
Rakshit (6/22/2020, 1:02:14 PM): May I know the e-mail address linked with your EA account to locate it here. 
Budr (6/22/2020, 1:02:57 PM): BudrMac@gmail.com 
Budr (6/22/2020, 1:03:03 PM): and BudrMac@hotmail.com 
Budr (6/22/2020, 1:03:26 PM): When I was with Akhil, I added a new e-mail, two-factor authentication, and acquired back-up codes. 
Rakshit (6/22/2020, 1:03:55 PM): That's good, and now your account is all set and secured, you need not to worry on it 
Rakshit (6/22/2020, 1:03:57 PM): :) 
Budr (6/22/2020, 1:04:05 PM): But I was just banned... 
Budr (6/22/2020, 1:04:08 PM): How is that fair 
Rakshit (6/22/2020, 1:04:19 PM): May I know when you got restrictions on your account? 
Budr (6/22/2020, 1:04:23 PM): Just now :( 
Budr (6/22/2020, 1:04:42 PM): Around 12:58 PM :\ 
Budr (6/22/2020, 1:04:50 PM): It exited me from a Ranked game in Diamond. 
Budr (6/22/2020, 1:05:21 PM): Were they lifted? 
Rakshit (6/22/2020, 1:05:35 PM): Don't worry I will discuss it with specialist, please wait 
Budr (6/22/2020, 1:05:46 PM): Thank you, Rakshit. 
Rakshit (6/22/2020, 1:05:50 PM): Please confirm Origin ID too 
Rakshit (6/22/2020, 1:06:00 PM): You're welcome Budr
:) 
Budr (6/22/2020, 1:06:11 PM): Origin ID before: AHandsomeG 
Budr (6/22/2020, 1:06:16 PM): Origin ID Now: PanickingDonkey 
Budr (6/22/2020, 1:06:28 PM): I changed my Origin ID recently, as well. 
Rakshit (6/22/2020, 1:06:35 PM): Good news, found a way out for you! 
Budr (6/22/2020, 1:06:38 PM): The e-mail I use to log in: Budrmac@gmail.com 
Rakshit (6/22/2020, 1:07:18 PM): If you allow me, I will transfer your case to ToS team and they will review your account 
Rakshit (6/22/2020, 1:07:28 PM): And you will be updated via email, sounds good? 
Rakshit (6/22/2020, 1:07:29 PM): :) 
Budr (6/22/2020, 1:07:33 PM): Please and thank you, Rakshit. :) 
Rakshit (6/22/2020, 1:08:39 PM): Sure, happy to help!
And do you have any other issue apart from this one? 
Budr (6/22/2020, 1:09:02 PM): That's all. I hope this gets resolved. 
Budr (6/22/2020, 1:09:05 PM): What does ToS mean 
Rakshit (6/22/2020, 1:09:37 PM): Terms of Service team, they will help you with this issue further 
Rakshit (6/22/2020, 1:10:02 PM): And good news, I am all set to transfer your case now 
Rakshit (6/22/2020, 1:10:38 PM): And good luck for the coming Apex matches from my side 
Budr (6/22/2020, 1:10:51 PM): Thank you, Rakshit. 
Budr (6/22/2020, 1:10:54 PM): Take care.