Anuj (11/11/2025, 5:26:58 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Anuj, may I start with your first name please? 
(My name) (11/11/2025, 5:27:11 PM): Hi my name is (name)
Anuj (11/11/2025, 5:27:21 PM): Hello (name), nice to meet you and I hope you are doing good! How may I help you today? 
(My name) (11/11/2025, 5:28:22 PM): hi im contacting support since im still missing the tier 60 rewards from the road to bf6 battlepass even after a month of bringing up this issue 
Anuj (11/11/2025, 5:29:01 PM): No worries, I'll try my best to help you with it. 
Anuj (11/11/2025, 5:29:06 PM): May I know the email address associated with your EA account to which you are referring? 
(My name) (11/11/2025, 5:29:21 PM): (My mail)
Anuj (11/11/2025, 5:29:54 PM): Thank you for sharing the email address. 
(My name) (11/11/2025, 5:30:17 PM): i have also brought up this issue in Case (redacted) and Case (Redacted)
Anuj (11/11/2025, 5:32:09 PM): Okay. 
Anuj (11/11/2025, 5:33:51 PM): I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox. If yes, please paste that code on this chat so I can help you better. 
(My name) (11/11/2025, 5:34:12 PM): (sent code)
Anuj (11/11/2025, 5:35:04 PM): Alright, I just discussed this with my team and this seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here to help you better is I will be reporting this issue as bug on your behalf so that our game team can investigate and hopefully get this resolved for you. 
(My name) (11/11/2025, 5:36:39 PM): it was reported on by another part of ea support but its been over a full month and i still dont have my missing content 
(My name) (11/11/2025, 5:37:16 PM): i think it was on the 8th of October 
Anuj (11/11/2025, 5:38:46 PM): Actually our team is working on it its bug issue so sometime it will take time to fix I can understand you frustration but there is the thing which is done by the development team and they are doing  there job to fix this ASAP. 
(My name) (11/11/2025, 5:39:58 PM): any idea of when this will be resolved 
Anuj (11/11/2025, 5:42:59 PM): As this will be investigated by our game team I won't be able to promise you any time frame, however please be assured that we will put all our efforts in solving this ASAP, so you can continue to play your games without any interruption. 
(My name) (11/11/2025, 5:44:54 PM): lets hope its gets solved quickly 
Anuj (11/11/2025, 5:45:32 PM): As this will be checked by our team so I will also report your feedback on this to our team so that they can look into possible ways to compensate you for the inconvenience. 
(My name) (11/11/2025, 5:45:47 PM): sounds good 
Anuj (11/11/2025, 5:46:03 PM): Apart from this, Is there anything else I can help you with at the moment? 
(My name) (11/11/2025, 5:46:14 PM): no thats it i think 
Anuj (11/11/2025, 5:46:44 PM): Thanks for your co-operation and understanding! 
Anuj (11/11/2025, 5:46:53 PM): Have a great day ahead!
Thanks for contacting EA!
Stay safe and bye!