Alok (14.10.2025, 21:21:25): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ]. Thank you for contacting EA HELP, my name is Alok, may I start with your first name please? (14.10.2025, 21:24:29): Hello (14.10.2025, 21:24:35): My name Max Alok (14.10.2025, 21:25:07): Hello Max, nice to meet you and I hope you are doing good! How may I assist you? (14.10.2025, 21:25:22): Fine (14.10.2025, 21:25:27): Problem is that I bought nfs unbound on my steam account, and when I launched it, it showed that my steam account was already linked to an ea account, which I didn't do because I have an ea account with the same email address as the one displayed in steam. So, I'm asking you to unlink my steam account from the unknown ea account. My steam details are as follows: Nickname: An**** Link: https://steamcommunity.com/id/****/ Linked mail - bo****@gmail.com Steam ID - 76**** Alok (14.10.2025, 21:26:15): I have sent a verification email, please check you may have received it in your inbox or spam inbox, please share that code. (14.10.2025, 21:26:40): 163307 Alok (14.10.2025, 21:27:15): In this EA account no steam i slinked. Alok (14.10.2025, 21:28:06): You want tolink your steam on this EA account, right ? But your steam is already link some other EA account, Right ? (14.10.2025, 21:28:39): ya youre right (14.10.2025, 21:29:07): And I dont know what kind of account it is (14.10.2025, 21:30:14): That's why I'm asking you to simply unlink my Steam account from EA account. (14.10.2025, 21:30:56): Or just link it to the account I'm using to write to you Alok (14.10.2025, 21:31:09): I have sent a verification email, please check you may have received it in your inbox or spam inbox, please share that code. Alok (14.10.2025, 21:31:51): Have you received any code ? (14.10.2025, 21:31:54): Which mail did you send to? Alok (14.10.2025, 21:32:44): In order to make sure your account is secure and to validate you're the owner of the account, I have to ask questions about your account. Some of the information will require you to be on the network that you play from. Do you want to proceed? (14.10.2025, 21:34:27): You probably didn't get it, I have a Steam account that's linked to an unknown ea account, and I want you to unlink it. This is a scam! Alok (14.10.2025, 21:36:12): In order to make changes in the account we need to verify first. Alok (14.10.2025, 21:36:21): Shall we proceed ? (14.10.2025, 21:36:33): Give me the email address of your ea account, maybe I did link it and just forgot. Alok (14.10.2025, 21:38:32): Without verification of the account we can not share any information, hope you understand! (14.10.2025, 21:39:29): To be honest, I don't understand how I can verify my EA account without knowing anything about it, since I haven't linked my Steam account to my EA account. Alok (14.10.2025, 21:40:23): Please take a try on this maybe it works, shall we proceed ? (14.10.2025, 21:40:41): ok Alok (14.10.2025, 21:41:05): Please provide the IP address of the network you play on. We need the public IP address, or the IPv4, you can check your IP from :- https://whatismyipaddress.com/ (14.10.2025, 21:42:35): **** This is my personal But rn i use vpn - 5.39.0.113 Alok (14.10.2025, 21:43:09): Please provide below mentioned details also as per your EA account: - Can you tell me a purchase you made on your account in the past 12 months? Can you let me know any Linked Platform and Name/ ID on your account (for example, Xbox, PlayStation, Epic, Steam, Nintendo, Prime gaming, Twitch, Facebook, Discord, Apple, Google)? Can you provide any details on your account such as: Date of birth Country Last 4 digits of your credit card Billing address Phone number Do you remember what email address was used to create your account? Alok (14.10.2025, 21:46:52): Are we connected ? (14.10.2025, 21:47:10): Yap (14.10.2025, 21:48:12): 1 I didn't buy anything 2 Steam 3 Date of birth **** Country Russia Last 4 digits of your credit card *110, *508, *312 perhaps Billing address **** Phone number 89****, 89**** 4 bo****@mail.ru bo****@mail.ru bo****@mail.ru bo****@mail.ru Alok (14.10.2025, 21:49:01): Do you have a secondary email address on the account and if so, can you provide this? Can you tell me if you have an EA Play/ Pro subscription either direct or from a third party also can you confirm when you purchased it - and if it's an annual or monthly subscription? Can you tell me when you last logged into your EA Account? Can you provide an invoice or Proof of Purchase for a purchase? You can check the given link to see the required proof of purchase that we need: - https://help.ea.com/en/help/account/how-to-provide-proof-of-purchase/ (14.10.2025, 21:52:09): 1 bo****@mail.ru bo****@mail.ru bo****@mail.ru bo****@mail.ru bo****@gmail.com bo****@gmail.com 2 I didn't take the pro version, I could have taken the regular one, but definitely not for a year 3 2022-2023 4 - Alok (14.10.2025, 21:53:16): Thanks for waiting, first off, I want to start by thanking you to be able to gather the information and provide it to me. Sadly, as I tried matching the details, and those seems to be incorrect. That is unfortunate as you must have putted in a lot of efforts gathering them. There is nothing to worry about as there are no limitations in trying to verify the account ownership. You can reach out to us again anytime and once we have received the correct details, we will instantly update a new email on the account. (14.10.2025, 21:54:37): You can just tell me the email address that my Steam account is linked to, and I can provide you with any information about my Steam account. Alok (14.10.2025, 21:57:14): I truly want to share this information. Unfortunately, we are not authorized to share which details are correct or incorrect. We are here to support you, and I hope you understand that since your details are linked with the account, we cannot grant access unless all details are verified as per our security norms. Alok (14.10.2025, 21:57:22): As an advisor with experience in such cases, I suggest you take note of all the questions discussed in our previous conversation and gather the relevant information. Kindly create a new case with these details. We will ask the same questions during our next interaction. Alok (14.10.2025, 21:58:15): Is there anything else that I can help you with? (14.10.2025, 21:58:41): Thank you, but I don't understand a lot. I'm telling you now that there was an act of fraud, my account was illegally linked to a fake ea account, and you still can't unlink it? Alok (14.10.2025, 21:59:06): I understand your concern, and I genuinely believe that it is your account. However, our system requires us to enter the details to verify the ownership of the account. If there were any way to bypass these steps, I would gladly do it for you. Unfortunately, there is no such option available. Alok (14.10.2025, 21:59:53): Please create a new case and try to gather as much information as possible. We can surely help you with this. (14.10.2025, 22:00:01): bye Alok (14.10.2025, 22:00:02): Is there anything else that I can help you with?