Satish (25/11/2023, 8:26:27 p. m.): Thank you for contacting EA HELP, my name is Satish, may I start with your first name please? 
undefined (25/11/2023, 8:28:35 p. m.): Carlos 
Satish (25/11/2023, 8:28:47 p. m.): Hello Carlos, nice to meet you.
How may I help you? 
undefined (25/11/2023, 8:29:05 p. m.): i have a problem with fc24 
undefined (25/11/2023, 8:30:00 p. m.): I bought the game from Steam, when I run it the EA app opens and tells me that I do not have access to the game 
undefined (25/11/2023, 8:30:45 p. m.): my EA account is linked to my Steam account 
Satish (25/11/2023, 8:31:01 p. m.): Please do not worry, I will do my utmost to address your concern to the best of my abilities. 
Satish (25/11/2023, 8:31:04 p. m.): To begin with, may I know the email linked with your EA Account? 
undefined (25/11/2023, 8:31:35 p. m.): ca******@gmail.com 
Satish (25/11/2023, 8:31:53 p. m.): Thank you for the Email. 
Satish (25/11/2023, 8:32:45 p. m.): Thank you for the patience here, as I can check, we already have a known issue regarding this, as it has been reported by many of our players. 
Satish (25/11/2023, 8:32:51 p. m.): Good thing is that, this has been brought into the notice of the concerned team and they are diligently working to fix it as soon as possible. I would request you to wait for some time till this gets through. 
undefined (25/11/2023, 8:34:18 p. m.): Is there anything else that can be done? 
undefined (25/11/2023, 8:34:40 p. m.): Is there an estimated time for the solution? 
Satish (25/11/2023, 8:35:21 p. m.): I cannot share an exact date for the same as we also do not have any official information yet. I do not want to share a false information with you promising a time frame.
Since the team is actively working on it the issue should be fixed as soon as possible and you'll be notified on the socials first. 
Satish (25/11/2023, 8:35:26 p. m.): For latest updates on the issue please check on the link shared below
1. Twitter page link-https://twitter.com/EAHelp
https://twitter.com/EA
2. Official website- www.ea.com or help.ea.com. 
Satish (25/11/2023, 8:35:29 p. m.): Apart from this, Is there anything else I can help you with at the moment? 
undefined (25/11/2023, 8:37:06 p. m.): hmm I don't think so. My problem is that I can't play and that's not cool 
Satish (25/11/2023, 8:37:25 p. m.): Your patience in this matter would be appreciable. For your inconvenience, please accept my personal apology that this problem has negatively affected you.

I really appreciate your patience and understanding in this matter. 
Satish (25/11/2023, 8:38:16 p. m.): While our team is working on the issue. I suggest you to wait and once the issue will be fix then you will be able to play your game again without any issue. 
Satish (25/11/2023, 8:38:32 p. m.): I hope our team will fix as soon as possible to all the players. 
undefined (25/11/2023, 8:39:14 p. m.): sorry. Has this problem been going on for many days? You know? 
Satish (25/11/2023, 8:40:39 p. m.): We don't have any more information about the issue from our team. 
Satish (25/11/2023, 8:43:20 p. m.): Apart from this, Is there anything else I can help you with at the moment? 
undefined (25/11/2023, 8:43:38 p. m.): I understand.
I know it's not your fault, but they haven't resolved my problem and they haven't told me how long it will take to resolve. What if days pass? or months? I think I'll ask for a refund 
Satish (25/11/2023, 8:45:00 p. m.): Alright. 
Satish (25/11/2023, 8:45:12 p. m.): For refund you have to contact to Steam support only. 
Satish (25/11/2023, 8:45:16 p. m.): Appreciate the patience and cooperation throughout the chat session, glad to be able to have a conversation. For any future query please feel free to contact us back.
Thank you for contacting EA Help. 
undefined (25/11/2023, 8:46:52 p. m.): thanks for the information
see you later