Ronina (14/04/2025 23:31:19): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Ronina, may I start with your first name please? 
Youness (14/04/2025 23:31:32): Youness 
Ronina (14/04/2025 23:33:22): Hi Youness! I hope you're having a good day. How may I help? 
Youness (14/04/2025 23:34:10): my account get hacked 
Youness (14/04/2025 23:34:29): and the person changed my email and i can't change it back 
Ronina (14/04/2025 23:35:47): Thanks for reaching out about your account. We know that losing access to your account can be concerning,  let me look into it and help you accordingly with this. 
Ronina (14/04/2025 23:35:59): May I ask for your email address linked to your EA account? 
Youness (14/04/2025 23:36:27): the real one or the fake one that the hacker is using ? 
Youness (14/04/2025 23:36:52): real : youness.talii98@gmail.com 
Youness (14/04/2025 23:37:06): fake : louiselalonde1937@biodegrmails.ru 
Ronina (14/04/2025 23:37:29): Thank you! Kindly stay on chat while I check your account. 
Youness (14/04/2025 23:47:21): so ? 
Ronina (14/04/2025 23:49:14): One moment please. Still checking. 
Ronina (14/04/2025 23:51:15): Thank you for waiting. 
Ronina (14/04/2025 23:51:24): After a careful review of your account information, I can confirm that no suspicious activity has been found. To increase account security, please ensure that all your account information details are up-to-date and correct, such as your phone number, secondary email address, or home address.

We recommend setting up Login Verification will add additional security to your account. You can find instructions on how to set up Login Verification here: https://help.ea.com/help/account/ea-login-verification-information/

We also recommend updating your account password. Instructions on how to do so can be found here: https://help.ea.com/en/help/account/if-you-forgot-your-ea-account-id-or-password/ 
Ronina (14/04/2025 23:52:57): Would there be anything else I can help you with for today? 
Youness (14/04/2025 23:56:21): i want to change the email back to youness.talii98@gmail.com 
Youness (14/04/2025 23:56:52): he can change the password at any moment if i cant change the email. 
Ronina (14/04/2025 23:58:52): I am afraid we haven't found any suspicious activity on the account. In this case, to increase account security, please ensure that all your account information details are up-to-date and correct, such as your phone number, secondary email address, or home address. 
Youness (14/04/2025 23:59:56): but can you change the email to the original one ? 
Youness (15/04/2025 00:00:16): i mean why would i change my email for louiselalonde1937@biodegrmails.ru 
Youness (15/04/2025 00:00:37): it s someone who hacked my account 
Youness (15/04/2025 00:00:49): and i just want my email back 
Ronina (15/04/2025 00:01:06): I am afraid we are unable to do that in this case. We do not enjoy giving inconvenience to you. It's just that we have to follow the protocol without any exceptions. 
Youness (15/04/2025 00:01:50): but i can't change it myself because it s too recent 
Youness (15/04/2025 00:02:27): so for i dont know how long i m gonna have to change my password so he dont acces my stuff 
Ronina (15/04/2025 00:02:59): I am sorry but as I have provided you the available resolution for the issue and there is nothing else I can help you with, I am forced to close this session from my end. Please feel free to reach us anytime if you need any other help in the game.