1 [2026-02-04T14:02:10.408Z] PID: 9148 TID: 16804 INFO (eax::ServiceData::setupService) Service Running... 2 [2026-02-04T14:02:10.423Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EABackgroundService)] 3 [2026-02-04T14:02:10.441Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EABackgroundService) (Outbound)] 4 [2026-02-04T14:02:10.455Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAConnect_microsoft)] 5 [2026-02-04T14:02:10.472Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAConnect_microsoft) (Outbound)] 6 [2026-02-04T14:02:10.488Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EADesktop)] 7 [2026-02-04T14:02:10.507Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EADesktop) (Outbound)] 8 [2026-02-04T14:02:10.524Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAGEP)] 9 [2026-02-04T14:02:10.542Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EAGEP) (Outbound)] 10 [2026-02-04T14:02:10.557Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALocalHostSvc)] 11 [2026-02-04T14:02:10.575Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALocalHostSvc) (Outbound)] 12 [2026-02-04T14:02:10.590Z] PID: 9148 TID: 16804 INFO (eax::apps::suite::addFirewallRule) Creating firewall rule [EA app (EALaunchHelper) (Outbound)] 13 [2026-02-04T14:02:10.595Z] PID: 9148 TID: 16804 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[9148] 14 [2026-02-04T14:02:10.595Z] PID: 9148 TID: 16804 INFO (eax::apps::utils::logAppInfo) Version: 13.631.0-6144-bfca0e940 15 [2026-02-04T14:02:10.596Z] PID: 9148 TID: 16804 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 16 [2026-02-04T14:02:10.596Z] PID: 9148 TID: 16804 INFO (eax::apps::utils::logAppInfo) Canonical path: [D:\EA_App\EA Desktop\EA Desktop\EABackgroundService.exe] 17 [2026-02-04T14:02:10.644Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::initExperimentBucket) Experimentation bucket[34] 18 [2026-02-04T14:02:10.649Z] PID: 9148 TID: 16804 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash b4a2d1d9d03787a6129017af1dc04eaf6f04f546 default update bucket id 34 19 [2026-02-04T14:02:10.650Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 20 [2026-02-04T14:02:10.651Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"25e1cb6b-8c9f-4319-bb19-68d68cceef21","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":""}}] 21 [2026-02-04T14:02:11.094Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1facbd90] req[2] Initial response received after 442ms 22 [2026-02-04T14:02:11.094Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1facbd90] req[2] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[1564.9Mbps] 23 [2026-02-04T14:02:11.098Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 24 [2026-02-04T14:02:11.155Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1fb63c80] req[1] Initial response received after 503ms 25 [2026-02-04T14:02:11.156Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1fb63c80] req[1] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5607] bitrate[195.8Mbps] 26 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 27 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 28 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 29 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 30 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 31 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 32 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 33 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 34 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 35 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 36 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 37 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 38 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 39 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 40 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 41 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 42 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 43 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 44 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 45 [2026-02-04T14:02:11.158Z] PID: 9148 TID: 2508 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 46 [2026-02-04T14:02:11.160Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-02-04T14:02:11.191Z] PID: 9148 TID: 16804 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 48 [2026-02-04T14:02:11.192Z] PID: 9148 TID: 16804 DEBUG (eax::apps::ShutdownTimeout::init) Shutdown guard running, mode[Quit] 49 [2026-02-04T14:02:11.192Z] PID: 9148 TID: 2164 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 50 [2026-02-04T14:02:11.192Z] PID: 9148 TID: 2080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.870354,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770213731000"},"systemUptime":44.921912,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702137311926658,"weight":1.0}] 51 [2026-02-04T14:02:11.192Z] PID: 9148 TID: 2164 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-02-04T14:02:11.193Z] PID: 9148 TID: 2164 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[available] 53 [2026-02-04T14:02:11.205Z] PID: 9148 TID: 2080 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 54 [2026-02-04T14:02:11.216Z] PID: 9148 TID: 16804 DEBUG (eax::apps::BackgroundServiceComponent::Impl::subscribeToMessages) bgs: auto ipc 55 [2026-02-04T14:02:11.216Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{196BB40D-1578-3D01-B289-BEFC77A11A1E}] 56 [2026-02-04T14:02:11.216Z] PID: 9148 TID: 704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.894319,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"auto_ipc","gateValue":"true","time":"1770213731000"},"systemUptime":44.945877,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702137312166310,"weight":1.0}] 57 [2026-02-04T14:02:11.216Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{E824E81C-80A4-3DFF-B5F9-4842A9FF5F7F}] 58 [2026-02-04T14:02:11.217Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}] 59 [2026-02-04T14:02:11.217Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}] 60 [2026-02-04T14:02:11.217Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{922480B5-CAEB-4B1B-AAA4-9716EFDCE26B}] 61 [2026-02-04T14:02:11.217Z] PID: 9148 TID: 16896 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{43B0D101-A022-48F4-9D04-BA404CEB1D53}] 62 [2026-02-04T14:02:11.217Z] PID: 9148 TID: 16896 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 63 [2026-02-04T14:02:11.224Z] PID: 9148 TID: 16804 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61192] 64 [2026-02-04T14:02:11.225Z] PID: 9148 TID: 704 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) [Statsig]: Statsig event [statsig::gate_exposure] or gate exposure [auto_ipc] is ignored as the user ID is empty 65 [2026-02-04T14:02:11.225Z] PID: 9148 TID: 16804 DEBUG (eax::services::updater::UpdaterStateMachine::registerCallbacks) StateMachine Host registering callbacks 66 [2026-02-04T14:02:11.225Z] PID: 9148 TID: 16804 DEBUG (eax::services::updater::UpdaterStateMachine::loadDefinition) Loading definitions of the state machine 67 [2026-02-04T14:02:11.229Z] PID: 9148 TID: 1748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.9074033,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":44.9589612,"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":17702137312297148,"weight":1.0}] 68 [2026-02-04T14:02:11.230Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallStoreAdded][:0] 69 [2026-02-04T14:02:11.230Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [InstallStoreAdded][:0] 70 [2026-02-04T14:02:11.231Z] PID: 9148 TID: 17656 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"receivedTime":"1770213313","updateType":"none","version":"13.631.0.6144"}] 71 [2026-02-04T14:02:11.233Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 72 [2026-02-04T14:02:11.233Z] PID: 9148 TID: 17656 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 34 73 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 74 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::doStartup) Updater startup took 3ms 75 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ApplicationStateChanged][:0] 76 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [ApplicationStateChanged][:0] 77 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [InstallStoreAdded] 78 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallStoreAdded] 79 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 80 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 81 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 82 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 83 [2026-02-04T14:02:11.234Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 84 [2026-02-04T14:02:11.237Z] PID: 9148 TID: 1748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.9114199,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":44.9629779,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timestamp":17702137312337317,"weight":1.0}] 85 [2026-02-04T14:02:11.239Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 86 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 87 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 88 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 89 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 90 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 91 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::handleApplicationState::::operator ()) Application state: [1] 92 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogStoreAdded][:0] 93 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogStoreAdded][:0] 94 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [CatalogStoreAdded][:0] 95 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 96 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 97 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 98 [2026-02-04T14:02:11.240Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 99 [2026-02-04T14:02:11.244Z] PID: 9148 TID: 14684 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 100 [2026-02-04T14:02:11.244Z] PID: 9148 TID: 14684 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 101 [2026-02-04T14:02:11.245Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::onInstallStoreLoadComplete) Content info store loaded. Validating info state. 102 [2026-02-04T14:02:11.245Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 103 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 104 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 105 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 106 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 107 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\SteamLibrary\] for software [Origin.SFT.50.0000532] 108 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [E:\] for software [Origin.SFT.50.0000532] 109 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 1748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.9120933,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":44.9636513,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timestamp":17702137312344053,"weight":1.0}] 110 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 111 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 112 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 113 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 114 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 115 [2026-02-04T14:02:11.246Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 116 [2026-02-04T14:02:11.362Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 117 [2026-02-04T14:02:11.363Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 118 [2026-02-04T14:02:11.363Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 119 [2026-02-04T14:02:11.363Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 120 [2026-02-04T14:02:11.368Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 121 [2026-02-04T14:02:11.368Z] PID: 9148 TID: 2164 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 122 [2026-02-04T14:02:11.368Z] PID: 9148 TID: 2080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":1.0464998,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":45.0980578,"taxonomy":"com.install.success","throttleCount":0,"timestamp":17702137313688114,"weight":1.0}] 123 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 124 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 125 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 126 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 127 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 128 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 129 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 130 [2026-02-04T14:02:11.443Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 131 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 132 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 133 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 134 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 135 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 136 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 137 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 138 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 139 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 140 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 141 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 142 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 143 [2026-02-04T14:02:11.444Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 144 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 145 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 146 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 147 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 148 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 149 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 150 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 151 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 152 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 153 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 154 [2026-02-04T14:02:11.445Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 155 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 156 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 157 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 158 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 159 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 160 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 161 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 162 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 163 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 164 [2026-02-04T14:02:11.446Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 165 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 166 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 167 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 168 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 169 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 170 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 171 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 172 [2026-02-04T14:02:11.447Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 173 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 174 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 175 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 176 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 177 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 178 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 179 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 180 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17656 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 181 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 182 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 183 [2026-02-04T14:02:11.448Z] PID: 9148 TID: 17656 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 184 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 185 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 186 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 187 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 188 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 189 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 190 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 191 [2026-02-04T14:02:11.449Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 192 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 193 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 194 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 195 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 196 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 197 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 198 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 199 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 200 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 201 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 202 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 203 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 204 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 205 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 206 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 207 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 208 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 209 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 210 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 211 [2026-02-04T14:02:11.450Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 212 [2026-02-04T14:02:11.451Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 213 [2026-02-04T14:02:11.451Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 214 [2026-02-04T14:02:11.453Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 215 [2026-02-04T14:02:11.454Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 216 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[201e6df0] req[4] Initial response received after 420ms 217 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[201e6df0] req[4] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[8.1Mbps] 218 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 17656 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [421ms] 219 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[200c0340] req[3] Initial response received after 441ms 220 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[200c0340] req[3] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[6.1Mbps] 221 [2026-02-04T14:02:11.646Z] PID: 9148 TID: 2368 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 222 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[20216040] req[5] Initial response received after 473ms 223 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[20216040] req[5] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[13.8Mbps] 224 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 225 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 226 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 227 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 228 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 229 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 230 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 231 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 232 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 15868 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 233 [2026-02-04T14:02:11.708Z] PID: 9148 TID: 17656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 234 [2026-02-04T14:02:11.723Z] PID: 9148 TID: 17656 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 235 [2026-02-04T14:02:11.729Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::CleanupManager::doCleanupImpl) Successfully cleaned up old staged content, stopping cleanup timer 236 [2026-02-04T14:02:11.730Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 237 [2026-02-04T14:02:11.730Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 238 [2026-02-04T14:02:11.730Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 239 [2026-02-04T14:02:11.730Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 240 [2026-02-04T14:02:11.730Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 241 [2026-02-04T14:02:11.771Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[6] Initial response received after 524ms 242 [2026-02-04T14:02:11.771Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[6] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.7Mbps] 243 [2026-02-04T14:02:12.278Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[7] Initial response received after 501ms 244 [2026-02-04T14:02:12.278Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[7] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[3.6Mbps] 245 [2026-02-04T14:02:18.375Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 246 [2026-02-04T14:02:18.375Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 247 [2026-02-04T14:02:18.375Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 248 [2026-02-04T14:02:18.375Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 249 [2026-02-04T14:02:24.819Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 250 [2026-02-04T14:02:36.323Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 251 [2026-02-04T14:02:36.324Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 252 [2026-02-04T14:02:36.343Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 253 [2026-02-04T14:02:36.343Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 254 [2026-02-04T14:02:36.343Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 255 [2026-02-04T14:02:36.343Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 256 [2026-02-04T14:02:36.875Z] PID: 9148 TID: 17604 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 257 [2026-02-04T14:02:36.875Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 258 [2026-02-04T14:02:36.875Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientDisconnected][:0] 259 [2026-02-04T14:02:36.875Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientDisconnected] 260 [2026-02-04T14:02:36.875Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 261 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 262 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 263 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 264 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 265 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 266 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 267 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 268 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 269 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 270 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 271 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 272 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 273 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 274 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 275 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 276 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 277 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 278 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 279 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 280 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 281 [2026-02-04T14:02:40.193Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 282 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 283 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 284 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 285 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 286 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 287 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 288 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 289 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 290 [2026-02-04T14:02:40.194Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 291 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 292 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 293 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 294 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 295 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 296 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 297 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 298 [2026-02-04T14:02:40.195Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 299 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 300 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 301 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 302 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 303 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 304 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 305 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 306 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 307 [2026-02-04T14:02:40.196Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 308 [2026-02-04T14:02:40.197Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 309 [2026-02-04T14:02:40.197Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 310 [2026-02-04T14:02:40.197Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 311 [2026-02-04T14:02:40.197Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 312 [2026-02-04T14:02:40.198Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 313 [2026-02-04T14:02:40.214Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 314 [2026-02-04T14:02:40.214Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 315 [2026-02-04T14:02:40.214Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 316 [2026-02-04T14:02:40.215Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 317 [2026-02-04T14:02:40.215Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 318 [2026-02-04T14:02:40.215Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 319 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 320 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 321 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 322 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 323 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 324 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 325 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17656 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 326 [2026-02-04T14:02:40.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 327 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 328 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17656 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 329 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 330 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 331 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 332 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 333 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 334 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 335 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 336 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 337 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 338 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 339 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 340 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 341 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 342 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 343 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 344 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 345 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 346 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 347 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 348 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 349 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 350 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 351 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 352 [2026-02-04T14:02:40.371Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 353 [2026-02-04T14:02:40.372Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 354 [2026-02-04T14:02:40.372Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 355 [2026-02-04T14:02:40.372Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 356 [2026-02-04T14:02:40.372Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 357 [2026-02-04T14:02:40.374Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 358 [2026-02-04T14:02:40.374Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 359 [2026-02-04T14:02:40.375Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 360 [2026-02-04T14:02:40.375Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 361 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[20216040] req[8] Initial response received after 248ms 362 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[20216040] req[8] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[11.1Mbps] 363 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 364 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 365 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 366 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 367 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 368 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 369 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 370 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 371 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 6412 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 372 [2026-02-04T14:02:40.463Z] PID: 9148 TID: 17656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 373 [2026-02-04T14:02:40.494Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 374 [2026-02-04T14:02:40.494Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 375 [2026-02-04T14:02:40.494Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 376 [2026-02-04T14:02:40.494Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 377 [2026-02-04T14:02:41.076Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 378 [2026-02-04T14:02:41.076Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [GetCatalogStoreReq][:0] 379 [2026-02-04T14:02:41.076Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [GetCatalogStoreReq][:0] 380 [2026-02-04T14:02:41.076Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetCatalogStoreReq] 381 [2026-02-04T14:02:41.077Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 382 [2026-02-04T14:02:41.077Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 383 [2026-02-04T14:02:41.077Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 384 [2026-02-04T14:02:41.078Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 385 [2026-02-04T14:02:41.165Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 386 [2026-02-04T14:02:43.378Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 387 [2026-02-04T14:02:43.378Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 388 [2026-02-04T14:02:43.378Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 389 [2026-02-04T14:02:43.378Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 390 [2026-02-04T14:02:56.328Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 391 [2026-02-04T14:03:06.139Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 392 [2026-02-04T14:03:06.139Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 393 [2026-02-04T14:03:06.139Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 394 [2026-02-04T14:03:06.140Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 395 [2026-02-04T14:03:06.140Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 396 [2026-02-04T14:03:06.140Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 397 [2026-02-04T14:03:06.140Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 398 [2026-02-04T14:03:06.140Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 399 [2026-02-04T14:03:06.651Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::auth::AccountAuthUpdate] 400 [2026-02-04T14:03:06.651Z] PID: 9148 TID: 17656 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 401 [2026-02-04T14:03:06.652Z] PID: 9148 TID: 17656 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"25e1cb6b-8c9f-4319-bb19-68d68cceef21","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":"1011172646453"}}] 402 [2026-02-04T14:03:06.652Z] PID: 9148 TID: 17656 WARN (eax::apps::updateUserExperiments) Waiting for experiment refresh to finish 403 [2026-02-04T14:03:07.008Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1fb63c80] req[9] Initial response received after 356ms 404 [2026-02-04T14:03:07.008Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1fb63c80] req[9] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5691] bitrate[207.9Mbps] 405 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 406 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 407 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 408 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 409 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 410 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 411 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 412 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 413 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 414 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 415 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 416 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 417 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 418 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 419 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 420 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 421 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 422 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 423 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 424 [2026-02-04T14:03:07.010Z] PID: 9148 TID: 16724 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 425 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [UserSessionChanged][:0] 426 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [UserSessionChanged][:0] 427 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [UserSessionChanged][:0] 428 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [UserSessionChanged][:0] 429 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 2508 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [] 430 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 431 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 DEBUG (eax::apps::CloudSyncController::handleUserSessionModified) User Session Started/Modified: authenticated=1 432 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 433 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionStarted) authenticated=1 434 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) Configuration variable app.multipleInstances=[false] 435 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) AuthToken set to [value], nuchash=[1f7363cbd7ace95e9750720b4e24cf2af10f2ac9b2454ba13075a1db332d5d39] 436 [2026-02-04T14:03:07.011Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 437 [2026-02-04T14:03:07.012Z] PID: 9148 TID: 2508 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 438 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[UserLogin] 439 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3329] seconds 440 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[UserLogin] 441 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[UserLogin] 442 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 443 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 444 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 14684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":56.6985745,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"baseslug_as_parent","gateValue":"true","time":"1770213787000"},"systemUptime":100.7501325,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702137870208878,"weight":1.0}] 445 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 446 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 447 [2026-02-04T14:03:07.020Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 448 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 449 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 450 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 451 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 452 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 453 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 454 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 455 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 456 [2026-02-04T14:03:07.021Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 457 [2026-02-04T14:03:07.022Z] PID: 9148 TID: 14684 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] 458 [2026-02-04T14:03:07.022Z] PID: 9148 TID: 14684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":56.6985881,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"master_title_disable","gateValue":"false","time":"1770213787000"},"systemUptime":100.7501462,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702137870209017,"weight":1.0}] 459 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 460 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 461 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 462 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 463 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 464 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data loaded 465 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 466 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 14684 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [master_title_disable] 467 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 468 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 469 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 470 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 471 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 472 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 473 [2026-02-04T14:03:07.024Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 474 [2026-02-04T14:03:07.025Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 475 [2026-02-04T14:03:07.025Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 476 [2026-02-04T14:03:07.025Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 477 [2026-02-04T14:03:07.025Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 478 [2026-02-04T14:03:07.025Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 479 [2026-02-04T14:03:07.090Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 480 [2026-02-04T14:03:07.090Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 481 [2026-02-04T14:03:07.090Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 482 [2026-02-04T14:03:07.090Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 483 [2026-02-04T14:03:07.093Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 484 [2026-02-04T14:03:07.093Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 485 [2026-02-04T14:03:07.093Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 486 [2026-02-04T14:03:07.093Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 487 [2026-02-04T14:03:07.093Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 488 [2026-02-04T14:03:07.094Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 489 [2026-02-04T14:03:07.094Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 490 [2026-02-04T14:03:07.094Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 491 [2026-02-04T14:03:07.230Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 492 [2026-02-04T14:03:07.231Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 493 [2026-02-04T14:03:07.231Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 494 [2026-02-04T14:03:07.231Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 495 [2026-02-04T14:03:07.231Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 496 [2026-02-04T14:03:07.231Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 497 [2026-02-04T14:03:07.232Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 498 [2026-02-04T14:03:07.232Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 499 [2026-02-04T14:03:07.274Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 500 [2026-02-04T14:03:07.274Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 501 [2026-02-04T14:03:07.274Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 502 [2026-02-04T14:03:07.274Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 503 [2026-02-04T14:03:07.274Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 504 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[200c0340] req[11] Initial response received after 281ms 505 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[200c0340] req[11] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.2Mbps] 506 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 16896 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] with status 202 507 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[20259030] req[12] Initial response received after 279ms 508 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[20259030] req[12] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[3.7Mbps] 509 [2026-02-04T14:03:07.304Z] PID: 9148 TID: 2368 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [master_title_disable] with status 202 510 [2026-02-04T14:03:07.631Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[201e6df0] req[10] Initial response received after 610ms 511 [2026-02-04T14:03:07.631Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[201e6df0] req[10] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[777.6Mbps] 512 [2026-02-04T14:03:07.631Z] PID: 9148 TID: 17656 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [610ms] 513 [2026-02-04T14:03:07.631Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[611ms] milliseconds 514 [2026-02-04T14:03:07.632Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 515 [2026-02-04T14:03:07.633Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 516 [2026-02-04T14:03:07.988Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 517 [2026-02-04T14:03:07.988Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 518 [2026-02-04T14:03:07.989Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 519 [2026-02-04T14:03:08.020Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2025a210] req[14] Initial response received after 387ms 520 [2026-02-04T14:03:08.020Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2025a210] req[14] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[724.5Mbps] 521 [2026-02-04T14:03:08.020Z] PID: 9148 TID: 6412 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [387ms] 522 [2026-02-04T14:03:08.020Z] PID: 9148 TID: 6412 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[388ms] milliseconds 523 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 524 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 525 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 526 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 527 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 528 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 529 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 530 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 6412 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 531 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 532 [2026-02-04T14:03:08.021Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 533 [2026-02-04T14:03:08.066Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[201e6df0] req[13] Initial response received after 433ms 534 [2026-02-04T14:03:08.129Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[201e6df0] req[13] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[4.4Mbps] 535 [2026-02-04T14:03:08.129Z] PID: 9148 TID: 16724 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [496ms] 536 [2026-02-04T14:03:08.129Z] PID: 9148 TID: 16724 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[496ms] milliseconds 537 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 538 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 539 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 540 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 541 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 542 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 543 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 544 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 545 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 546 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 547 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 548 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 549 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 550 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 551 [2026-02-04T14:03:08.130Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 552 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 553 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 554 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 555 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 556 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 557 [2026-02-04T14:03:08.131Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 558 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 559 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 560 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 561 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 562 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 563 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 564 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 565 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 566 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 567 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 568 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 569 [2026-02-04T14:03:08.132Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 570 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 571 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 572 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 573 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 574 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 575 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 576 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 577 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 578 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 579 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 580 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 581 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 582 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 583 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 584 [2026-02-04T14:03:08.134Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 585 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 586 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 587 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 588 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 589 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 590 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 591 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 592 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 593 [2026-02-04T14:03:08.135Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 594 [2026-02-04T14:03:08.136Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 595 [2026-02-04T14:03:08.136Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 596 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 597 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 598 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 599 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 600 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 601 [2026-02-04T14:03:08.137Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 602 [2026-02-04T14:03:08.176Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 603 [2026-02-04T14:03:08.176Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 604 [2026-02-04T14:03:08.176Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 605 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 606 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 607 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 608 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [RefreshInstallStateRequest][:0] 609 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [RefreshInstallStateRequest][:0] 610 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateRequest] 611 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 612 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 613 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 614 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 615 [2026-02-04T14:03:09.665Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 616 [2026-02-04T14:03:09.666Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshInstallStateCompleted][:0] 617 [2026-02-04T14:03:09.666Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateCompleted] 618 [2026-02-04T14:03:11.741Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 619 [2026-02-04T14:03:27.071Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 620 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 621 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 622 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 623 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 624 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 625 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 626 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 627 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 628 [2026-02-04T14:03:29.722Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 629 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 630 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 631 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 632 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 633 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 634 [2026-02-04T14:03:30.119Z] PID: 9148 TID: 1928 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":79.7971218,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":123.8486799,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702138101194352,"weight":1.0}] 635 [2026-02-04T14:03:30.138Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 636 [2026-02-04T14:03:30.139Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 637 [2026-02-04T14:03:30.139Z] PID: 9148 TID: 2164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":79.8168012,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":123.8683592,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702138101391145,"weight":1.0}] 638 [2026-02-04T14:03:30.476Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[15] Initial response received after 354ms 639 [2026-02-04T14:03:30.476Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[15] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.7Mbps] 640 [2026-02-04T14:03:30.785Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[16] Initial response received after 308ms 641 [2026-02-04T14:03:30.785Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[16] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.9Mbps] 642 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 643 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 644 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 645 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 646 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 647 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 648 [2026-02-04T14:03:33.120Z] PID: 9148 TID: 704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":82.7984087,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":126.8499667,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702138131207220,"weight":1.0}] 649 [2026-02-04T14:03:33.146Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 650 [2026-02-04T14:03:33.146Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 651 [2026-02-04T14:03:33.146Z] PID: 9148 TID: 1748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":82.8243816,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":126.8759397,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702138131466943,"weight":1.0}] 652 [2026-02-04T14:03:33.454Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[17] Initial response received after 331ms 653 [2026-02-04T14:03:33.454Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[17] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[9.4Mbps] 654 [2026-02-04T14:03:33.767Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[18] Initial response received after 312ms 655 [2026-02-04T14:03:33.767Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[18] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.8Mbps] 656 [2026-02-04T14:03:36.469Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 657 [2026-02-04T14:03:36.469Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 658 [2026-02-04T14:03:36.469Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 659 [2026-02-04T14:03:36.469Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 660 [2026-02-04T14:03:36.819Z] PID: 9148 TID: 17592 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 661 [2026-02-04T14:03:36.819Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 662 [2026-02-04T14:03:40.466Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 663 [2026-02-04T14:03:42.418Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 664 [2026-02-04T14:03:57.640Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 665 [2026-02-04T14:04:12.939Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 666 [2026-02-04T14:04:28.251Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 667 [2026-02-04T14:04:40.669Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 668 [2026-02-04T14:04:43.553Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 669 [2026-02-04T14:04:58.913Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 670 [2026-02-04T14:05:14.188Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 671 [2026-02-04T14:05:29.546Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 672 [2026-02-04T14:05:40.779Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 673 [2026-02-04T14:05:44.806Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 674 [2026-02-04T14:06:00.108Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 675 [2026-02-04T14:06:15.395Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 676 [2026-02-04T14:06:30.679Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 677 [2026-02-04T14:06:40.914Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 678 [2026-02-04T14:06:46.019Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 679 [2026-02-04T14:07:01.280Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 680 [2026-02-04T14:07:16.514Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 681 [2026-02-04T14:07:31.785Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 682 [2026-02-04T14:07:40.978Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 683 [2026-02-04T14:07:47.024Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 684 [2026-02-04T14:08:02.278Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 685 [2026-02-04T14:08:07.997Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 686 [2026-02-04T14:08:08.189Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 687 [2026-02-04T14:08:17.539Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 688 [2026-02-04T14:08:32.829Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 689 [2026-02-04T14:08:41.049Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 690 [2026-02-04T14:08:48.120Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 691 [2026-02-04T14:09:03.428Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 692 [2026-02-04T14:09:18.739Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 693 [2026-02-04T14:09:34.059Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 694 [2026-02-04T14:09:41.177Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 695 [2026-02-04T14:09:49.321Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 696 [2026-02-04T14:10:04.587Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 697 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::checkForUninstall) Checking for potential uninstall, softwareId: [Origin.SFT.50.0000532]. 698 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000532] 699 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 700 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 701 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 702 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 703 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\SteamLibrary\] for software [Origin.SFT.50.0000532] 704 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) Removing watched path [E:\] for software [Origin.SFT.50.0000532] 705 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to locate files for software [Origin.SFT.50.0000532]. Setting state to NotInstalled 706 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileQueueOnUninstall) Reconcile queue on uninstall, softwareId [Origin.SFT.50.0000532] 707 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 WARN (eax::components::contentInstall::ContentInstallStateWatcher::onInstallCheckPathChanged) Path [E:\SteamLibrary\steamapps\common\Titanfall2\] is not being watched 708 [2026-02-04T14:10:14.984Z] PID: 9148 TID: 17656 WARN (eax::components::contentInstall::ContentInstallStateWatcher::onInstallCheckPathChanged) Path [E:\SteamLibrary\steamapps\common\Titanfall2\] is not being watched 709 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::saveModifiedContentInfo) [Message] Sending [ContentInstallStateChanged] message. 710 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentInstallStateChanged][:0] 711 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 2080 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 712 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [BaseGameInstallStateChanged][:0] 713 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 2080 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 714 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentInstallStateChanged] 715 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'ContentInstallStateChanged' msg, calling notifyInstallUpdated(). 716 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcServerBackgroundService::notifyInstallUpdated) broadcastMessage(installUpdatedNotif) 717 [2026-02-04T14:10:15.000Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [BaseGameInstallStateChanged] 718 [2026-02-04T14:10:19.785Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 719 [2026-02-04T14:10:35.059Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 720 [2026-02-04T14:10:41.233Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 721 [2026-02-04T14:10:50.360Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 722 [2026-02-04T14:11:05.679Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 723 [2026-02-04T14:11:21.000Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 724 [2026-02-04T14:11:36.340Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 725 [2026-02-04T14:11:41.309Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:64557_EADesktop.exe] 726 [2026-02-04T14:11:51.672Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 727 [2026-02-04T14:12:07.078Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 728 [2026-02-04T14:12:22.374Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 729 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 730 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 731 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 732 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 733 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 734 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 735 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 736 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=false 737 [2026-02-04T14:12:33.839Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 738 [2026-02-04T14:12:34.402Z] PID: 9148 TID: 17576 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 739 [2026-02-04T14:12:34.402Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 740 [2026-02-04T14:12:34.402Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientDisconnected][:0] 741 [2026-02-04T14:12:34.402Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientDisconnected] 742 [2026-02-04T14:12:34.402Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 743 [2026-02-04T14:12:34.427Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::canModifyContent) canModifyContent=[false] based on (mNetworkOnline=true && (mClientConnected=0 || continuedContentInstalls=false) && mAuthToken=true) 744 [2026-02-04T14:13:08.197Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 745 [2026-02-04T14:13:08.382Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 746 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 747 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 748 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 749 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 750 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 751 [2026-02-04T14:17:40.519Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 752 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[20216040] req[19] Initial response received after 326ms 753 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[20216040] req[19] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[9.1Mbps] 754 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 755 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 756 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 757 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 758 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 759 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 760 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 761 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 762 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 15868 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 763 [2026-02-04T14:17:40.846Z] PID: 9148 TID: 17656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 764 [2026-02-04T14:17:40.892Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 765 [2026-02-04T14:17:40.892Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 766 [2026-02-04T14:17:40.892Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 767 [2026-02-04T14:17:40.892Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 768 [2026-02-04T14:17:40.892Z] PID: 9148 TID: 1748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":930.5701655,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770214660000"},"systemUptime":974.6217236,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702146608924789,"weight":1.0}] 769 [2026-02-04T14:17:40.894Z] PID: 9148 TID: 1748 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 770 [2026-02-04T14:17:41.230Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[200c0340] req[20] Initial response received after 336ms 771 [2026-02-04T14:17:41.230Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[200c0340] req[20] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[1.8Mbps] 772 [2026-02-04T14:17:41.230Z] PID: 9148 TID: 2508 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 773 [2026-02-04T14:18:08.389Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 774 [2026-02-04T14:18:08.576Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 775 [2026-02-04T14:23:08.591Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 776 [2026-02-04T14:23:08.780Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 777 [2026-02-04T14:28:08.783Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 778 [2026-02-04T14:28:08.970Z] PID: 9148 TID: 7888 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 779 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 780 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 781 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 782 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 783 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 784 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 785 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17628 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 786 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 787 [2026-02-04T14:30:18.302Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 788 [2026-02-04T14:30:18.611Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 789 [2026-02-04T14:30:18.611Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 790 [2026-02-04T14:30:18.611Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 791 [2026-02-04T14:30:18.611Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 792 [2026-02-04T14:30:18.611Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::startClientApplication) Attempting to start client 793 [2026-02-04T14:30:18.612Z] PID: 9148 TID: 1928 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1688.2896361,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":1732.3411941,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702154186119494,"weight":1.0}] 794 [2026-02-04T14:30:18.612Z] PID: 9148 TID: 17656 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 795 [2026-02-04T14:30:18.627Z] PID: 9148 TID: 17656 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 796 [2026-02-04T14:30:18.961Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[21] Initial response received after 347ms 797 [2026-02-04T14:30:18.961Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[21] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 798 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 799 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17632 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 800 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 801 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 802 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 803 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 804 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 805 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 806 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 807 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 808 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 809 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 810 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 811 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17624 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 812 [2026-02-04T14:30:21.254Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 813 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 814 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 815 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 816 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 817 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 818 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 819 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 820 [2026-02-04T14:30:21.255Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 821 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 822 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 823 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 824 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 825 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 826 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 827 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 828 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 829 [2026-02-04T14:30:21.256Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 830 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 831 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 832 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 833 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 834 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 835 [2026-02-04T14:30:21.257Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 836 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 837 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 838 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 839 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 840 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 841 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 842 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 843 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 844 [2026-02-04T14:30:21.258Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 845 [2026-02-04T14:30:21.259Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 846 [2026-02-04T14:30:21.259Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 847 [2026-02-04T14:30:21.259Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 848 [2026-02-04T14:30:21.259Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 849 [2026-02-04T14:30:21.260Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 850 [2026-02-04T14:30:21.260Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 851 [2026-02-04T14:30:21.260Z] PID: 9148 TID: 14684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":1690.9382479,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":1734.989806,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702154212605612,"weight":1.0}] 852 [2026-02-04T14:30:21.295Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 853 [2026-02-04T14:30:21.296Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 854 [2026-02-04T14:30:21.296Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 855 [2026-02-04T14:30:21.296Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 856 [2026-02-04T14:30:21.296Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 857 [2026-02-04T14:30:21.297Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 858 [2026-02-04T14:30:21.297Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::canModifyContent) canModifyContent=[true] based on (mNetworkOnline=true && (mClientConnected=1 || continuedContentInstalls=false) && mAuthToken=true) 859 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 860 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 861 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 862 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 863 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 864 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17656 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 865 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 866 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 867 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 16804 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"25e1cb6b-8c9f-4319-bb19-68d68cceef21","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":"####"}}] 868 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 869 [2026-02-04T14:30:21.574Z] PID: 9148 TID: 17656 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 870 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 871 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 872 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 873 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 874 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 875 [2026-02-04T14:30:21.575Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 876 [2026-02-04T14:30:21.576Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 877 [2026-02-04T14:30:21.576Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 878 [2026-02-04T14:30:21.578Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 879 [2026-02-04T14:30:21.578Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 880 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 881 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 882 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 883 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 884 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 885 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 886 [2026-02-04T14:30:21.610Z] PID: 9148 TID: 2080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1691.2884933,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":1735.3400513,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702154216108066,"weight":1.0}] 887 [2026-02-04T14:30:21.619Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[22] Initial response received after 357ms 888 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[22] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.6Mbps] 889 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[20216040] req[23] Initial response received after 323ms 890 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[20216040] req[23] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[12.2Mbps] 891 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 892 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 893 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 894 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 895 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 896 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 897 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 898 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 899 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 15868 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 900 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 17656 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 901 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 902 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 903 [2026-02-04T14:30:21.620Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 904 [2026-02-04T14:30:21.651Z] PID: 9148 TID: 17656 WARN (eax::services::featureFlags::getFeatureValue) Experiment [versioned_staging] with value [true] is being read before being fully loaded (ExperimentsStatus=[refreshing]) 905 [2026-02-04T14:30:21.651Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 906 [2026-02-04T14:30:21.651Z] PID: 9148 TID: 17656 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 907 [2026-02-04T14:30:21.651Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 908 [2026-02-04T14:30:21.651Z] PID: 9148 TID: 17656 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 909 [2026-02-04T14:30:21.869Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1fb63c80] req[24] Initial response received after 294ms 910 [2026-02-04T14:30:21.900Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1fb63c80] req[24] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5691] bitrate[1.4Mbps] 911 [2026-02-04T14:30:21.900Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1facbd90] req[25] Initial response received after 325ms 912 [2026-02-04T14:30:21.900Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1facbd90] req[25] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[1882.6Mbps] 913 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 914 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 915 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 916 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 917 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 918 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 919 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 920 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 921 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 922 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 923 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 924 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 925 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 926 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 927 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 928 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 929 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 930 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 931 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 932 [2026-02-04T14:30:21.901Z] PID: 9148 TID: 16896 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 933 [2026-02-04T14:30:21.905Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 934 [2026-02-04T14:30:21.907Z] PID: 9148 TID: 16804 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 935 [2026-02-04T14:30:21.962Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[26] Initial response received after 342ms 936 [2026-02-04T14:30:21.962Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[26] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.3Mbps] 937 [2026-02-04T14:30:22.353Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 938 [2026-02-04T14:30:22.353Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 939 [2026-02-04T14:30:22.353Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [GetCatalogStoreReq][:0] 940 [2026-02-04T14:30:22.353Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [GetCatalogStoreReq][:0] 941 [2026-02-04T14:30:22.353Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetCatalogStoreReq] 942 [2026-02-04T14:30:22.354Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 943 [2026-02-04T14:30:22.354Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 944 [2026-02-04T14:30:22.354Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 945 [2026-02-04T14:30:22.355Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 946 [2026-02-04T14:30:22.370Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 947 [2026-02-04T14:30:22.371Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 948 [2026-02-04T14:30:22.371Z] PID: 9148 TID: 704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":1692.0487719,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":1736.10033,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702154223710851,"weight":1.0}] 949 [2026-02-04T14:30:22.696Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[27] Initial response received after 322ms 950 [2026-02-04T14:30:22.696Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[27] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.1Mbps] 951 [2026-02-04T14:30:23.277Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 952 [2026-02-04T14:30:23.277Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 953 [2026-02-04T14:30:23.277Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 954 [2026-02-04T14:30:23.277Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 955 [2026-02-04T14:30:23.278Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 956 [2026-02-04T14:30:23.278Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 957 [2026-02-04T14:30:23.278Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 958 [2026-02-04T14:30:23.278Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 959 [2026-02-04T14:30:23.710Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::auth::AccountAuthUpdate] 960 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 961 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [UserSessionChanged][:0] 962 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [UserSessionChanged][:0] 963 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [UserSessionChanged][:0] 964 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [UserSessionChanged][:0] 965 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_terminate"} 966 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 967 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 DEBUG (eax::apps::CloudSyncController::handleUserSessionModified) User Session Started/Modified: authenticated=1 968 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 969 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionModified) authenticated=1 970 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) Configuration variable app.multipleInstances=[false] 971 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) AuthToken set to [value], nuchash=[1f7363cbd7ace95e9750720b4e24cf2af10f2ac9b2454ba13075a1db332d5d39] 972 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 973 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 974 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::refreshEntitlements) Requesting external entitlement refresh with trigger=[SessionChangeRefresh] 975 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 976 [2026-02-04T14:30:23.711Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 977 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 978 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 979 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 980 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 981 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 982 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 983 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 984 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 985 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 986 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 987 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 988 [2026-02-04T14:30:23.713Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 989 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 990 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 991 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 992 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 993 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Detected software [Origin.SFT.50.0000532] moved from [E:\SteamLibrary\steamapps\common\Titanfall2\] to [D:\SteamLibrary\steamapps\common\Titanfall2\] 994 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 995 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 996 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 997 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 998 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 999 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\] for software [Origin.SFT.50.0000532] 1000 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\] for software [Origin.SFT.50.0000532] 1001 [2026-02-04T14:30:23.714Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Located files for software [Origin.SFT.50.0000532]. Setting state to Installed 1002 [2026-02-04T14:30:23.715Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 1003 [2026-02-04T14:30:23.715Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 1004 [2026-02-04T14:30:23.715Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 1005 [2026-02-04T14:30:23.716Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 1006 [2026-02-04T14:30:23.716Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 1007 [2026-02-04T14:30:23.716Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 1008 [2026-02-04T14:30:23.717Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 1009 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::saveModifiedContentInfo) [Message] Sending [ContentInstallStateChanged] message. 1010 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentInstallStateChanged][:0] 1011 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 1928 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 1012 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [BaseGameInstallStateChanged][:0] 1013 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 1928 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 1014 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentInstallStateChanged] 1015 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'ContentInstallStateChanged' msg, calling notifyInstallUpdated(). 1016 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcServerBackgroundService::notifyInstallUpdated) broadcastMessage(installUpdatedNotif) 1017 [2026-02-04T14:30:23.740Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [BaseGameInstallStateChanged] 1018 [2026-02-04T14:30:23.958Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Socked closed for graphql: err[1100] recv[-2] url[wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1019 [2026-02-04T14:30:23.958Z] PID: 9148 TID: 7888 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Disconnected from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1020 [2026-02-04T14:30:23.958Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[3] 1021 [2026-02-04T14:30:24.204Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 1022 [2026-02-04T14:30:24.205Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1023 [2026-02-04T14:30:24.205Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 1024 [2026-02-04T14:30:24.205Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 1025 [2026-02-04T14:30:24.205Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 1026 [2026-02-04T14:30:24.205Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 1027 [2026-02-04T14:30:24.214Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 1028 [2026-02-04T14:30:24.215Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 1029 [2026-02-04T14:30:24.718Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[1fe4d660] req[28] Initial response received after 1006ms 1030 [2026-02-04T14:30:24.718Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[1fe4d660] req[28] HttpRequest completed: url[https://gateway.ea.com/proxy/commerce/pids/####/refreshexternalentitlements?status=ACTIVE] status[200/200] error[00000000] totalBytes[160] bitrate[16.1Mbps] 1031 [2026-02-04T14:30:24.718Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleExternalEntitlementStatus) External entitlement refresh completed with statusCode=[200], fail purposefully: [false] 1032 [2026-02-04T14:30:24.718Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshExternalEntitlementsStatus][:0] 1033 [2026-02-04T14:30:24.718Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshExternalEntitlementsStatus] 1034 [2026-02-04T14:30:29.728Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[SessionChangeRefresh] 1035 [2026-02-04T14:30:29.728Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3603] seconds 1036 [2026-02-04T14:30:29.728Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[SessionChangeRefresh] 1037 [2026-02-04T14:30:29.728Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[SessionChangeRefresh] 1038 [2026-02-04T14:30:29.728Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 1039 [2026-02-04T14:30:30.289Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[201e6df0] req[29] Initial response received after 561ms 1040 [2026-02-04T14:30:30.290Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[201e6df0] req[29] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[763.3Mbps] 1041 [2026-02-04T14:30:30.290Z] PID: 9148 TID: 17656 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [561ms] 1042 [2026-02-04T14:30:30.290Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[562ms] milliseconds 1043 [2026-02-04T14:30:30.291Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 1044 [2026-02-04T14:30:30.291Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 1045 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[201e6df0] req[30] Initial response received after 354ms 1046 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2025a210] req[31] Initial response received after 354ms 1047 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2025a210] req[31] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[646.8Mbps] 1048 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [354ms] 1049 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[355ms] milliseconds 1050 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 1051 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 1052 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 1053 [2026-02-04T14:30:30.646Z] PID: 9148 TID: 16724 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 1054 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 1055 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 1056 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 1057 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 16724 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 1058 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 1059 [2026-02-04T14:30:30.647Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 1060 [2026-02-04T14:30:30.723Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[201e6df0] req[30] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[3.6Mbps] 1061 [2026-02-04T14:30:30.723Z] PID: 9148 TID: 2508 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [432ms] 1062 [2026-02-04T14:30:30.723Z] PID: 9148 TID: 2508 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[432ms] milliseconds 1063 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 1064 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 1065 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 1066 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 1067 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 1068 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 1069 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 1070 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 1071 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 1072 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 1073 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 1074 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 1075 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 1076 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 1077 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 1078 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 1079 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 1080 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 1081 [2026-02-04T14:30:30.725Z] PID: 9148 TID: 2508 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 1082 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 1083 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 1084 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 1085 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 1086 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 1087 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 1088 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 1089 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 1090 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 1091 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 1092 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 1093 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 1094 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 1095 [2026-02-04T14:30:30.726Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 1096 [2026-02-04T14:30:30.728Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 1097 [2026-02-04T14:30:30.728Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 1098 [2026-02-04T14:30:30.728Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 1099 [2026-02-04T14:30:30.728Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 1100 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 1101 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 1102 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 1103 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 1104 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 1105 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 1106 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 1107 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 1108 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 1109 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 1110 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 1111 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 1112 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 1113 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 1114 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 1115 [2026-02-04T14:30:30.729Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 1116 [2026-02-04T14:30:30.730Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 1117 [2026-02-04T14:30:30.730Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 1118 [2026-02-04T14:30:30.730Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 1119 [2026-02-04T14:30:30.730Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 1120 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 1121 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 1122 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 1123 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 1124 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 1125 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 1126 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 1127 [2026-02-04T14:30:30.731Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 1128 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17616 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 1129 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1130 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1131 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [RefreshInstallStateRequest][:0] 1132 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [RefreshInstallStateRequest][:0] 1133 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateRequest] 1134 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 1135 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 1136 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 1137 [2026-02-04T14:30:32.123Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 1138 [2026-02-04T14:30:32.124Z] PID: 9148 TID: 17656 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 1139 [2026-02-04T14:30:32.124Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshInstallStateCompleted][:0] 1140 [2026-02-04T14:30:32.124Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateCompleted] 1141 [2026-02-04T14:30:35.324Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1142 [2026-02-04T14:30:35.324Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 1143 [2026-02-04T14:30:35.324Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 1144 [2026-02-04T14:30:35.325Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 1145 [2026-02-04T14:30:35.345Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1146 [2026-02-04T14:30:35.345Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 1147 [2026-02-04T14:30:35.345Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 1148 [2026-02-04T14:30:35.345Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 1149 [2026-02-04T14:30:35.345Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 1150 [2026-02-04T14:30:35.702Z] PID: 9148 TID: 17568 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 1151 [2026-02-04T14:30:35.702Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 1152 [2026-02-04T14:30:37.869Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1153 [2026-02-04T14:30:43.008Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1154 [2026-02-04T14:30:43.008Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 1155 [2026-02-04T14:30:43.008Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 1156 [2026-02-04T14:30:43.008Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 1157 [2026-02-04T14:30:43.008Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=false 1158 [2026-02-04T14:30:53.178Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1159 [2026-02-04T14:31:02.847Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1160 [2026-02-04T14:31:02.847Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 1161 [2026-02-04T14:31:02.847Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 1162 [2026-02-04T14:31:02.848Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 1163 [2026-02-04T14:31:02.848Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 1164 [2026-02-04T14:31:04.189Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1165 [2026-02-04T14:31:04.189Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 1166 [2026-02-04T14:31:04.189Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 1167 [2026-02-04T14:31:04.189Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 1168 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 1169 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17612 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 1170 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17616 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 1171 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17616 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 1172 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 1173 [2026-02-04T14:31:07.264Z] PID: 9148 TID: 17616 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 1174 [2026-02-04T14:31:07.265Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 1175 [2026-02-04T14:31:07.265Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 1176 [2026-02-04T14:31:07.265Z] PID: 9148 TID: 17620 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 1177 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 1178 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 1179 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1180 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 1181 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 1182 [2026-02-04T14:31:07.622Z] PID: 9148 TID: 2080 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1737.3001171,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":1781.3516751,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702154676224304,"weight":1.0}] 1183 [2026-02-04T14:31:07.648Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 1184 [2026-02-04T14:31:07.648Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 1185 [2026-02-04T14:31:07.648Z] PID: 9148 TID: 704 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":1737.3265104,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":1781.3780685,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702154676488237,"weight":1.0}] 1186 [2026-02-04T14:31:08.008Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[32] Initial response received after 382ms 1187 [2026-02-04T14:31:08.008Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[32] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.6Mbps] 1188 [2026-02-04T14:31:08.318Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[33] Initial response received after 309ms 1189 [2026-02-04T14:31:08.318Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[33] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 1190 [2026-02-04T14:31:08.489Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1191 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 1192 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 1193 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1194 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17656 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1195 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 1196 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 17656 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 1197 [2026-02-04T14:31:10.677Z] PID: 9148 TID: 1928 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1740.3550629,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":1784.406621,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702154706773762,"weight":1.0}] 1198 [2026-02-04T14:31:10.704Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 1199 [2026-02-04T14:31:10.704Z] PID: 9148 TID: 17656 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 1200 [2026-02-04T14:31:10.704Z] PID: 9148 TID: 14684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":1740.3821985,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":1784.4337565,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702154707045116,"weight":1.0}] 1201 [2026-02-04T14:31:11.031Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[34] Initial response received after 351ms 1202 [2026-02-04T14:31:11.031Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[34] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[4.1Mbps] 1203 [2026-02-04T14:31:11.357Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[35] Initial response received after 325ms 1204 [2026-02-04T14:31:11.357Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[35] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 1205 [2026-02-04T14:31:13.893Z] PID: 9148 TID: 17624 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1206 [2026-02-04T14:31:13.893Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 1207 [2026-02-04T14:31:13.893Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 1208 [2026-02-04T14:31:13.893Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 1209 [2026-02-04T14:31:14.362Z] PID: 9148 TID: 17604 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 1210 [2026-02-04T14:31:14.362Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 1211 [2026-02-04T14:31:21.529Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:60097_EADesktop.exe] 1212 [2026-02-04T14:31:23.835Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1213 [2026-02-04T14:31:23.959Z] PID: 9148 TID: 6412 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1214 [2026-02-04T14:31:23.959Z] PID: 9148 TID: 6412 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 1215 [2026-02-04T14:31:24.903Z] PID: 9148 TID: 4924 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 1216 [2026-02-04T14:31:24.903Z] PID: 9148 TID: 4924 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 1217 [2026-02-04T14:31:24.903Z] PID: 9148 TID: 4924 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 1218 [2026-02-04T14:31:25.089Z] PID: 9148 TID: 4924 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 1219 [2026-02-04T14:31:25.089Z] PID: 9148 TID: 4924 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 1220 [2026-02-04T14:31:25.089Z] PID: 9148 TID: 17656 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 1221 [2026-02-04T14:31:39.156Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1222 [2026-02-04T14:31:54.486Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1223 [2026-02-04T14:32:09.811Z] PID: 9148 TID: 17628 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1224 [2026-02-04T14:32:21.636Z] PID: 9148 TID: 17632 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:60097_EADesktop.exe] 1225 [2026-02-04T14:32:25.133Z] PID: 9148 TID: 17620 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 1226 [2026-02-04T14:32:37.114Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::ClearAppCache] 1227 [2026-02-04T14:32:37.115Z] PID: 9148 TID: 17656 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[not available] 1228 [2026-02-04T14:32:37.119Z] PID: 9148 TID: 17612 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 1229 [2026-02-04T14:32:37.729Z] PID: 9148 TID: 17568 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 1230 [2026-02-04T14:32:39.126Z] PID: 9148 TID: 17656 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 1231 [2026-02-04T14:32:39.133Z] PID: 9148 TID: 17656 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 1232 [2026-02-04T14:32:39.133Z] PID: 9148 TID: 17656 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 1233 [2026-02-04T14:32:39.133Z] PID: 9148 TID: 2164 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":1828.8108249,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":1872.8623829,"taxonomy":"com.disable.success","throttleCount":0,"timestamp":17702155591331380,"weight":1.0}] 1234 [2026-02-04T14:32:39.162Z] PID: 9148 TID: 17656 INFO (eax::apps::StartActionHandler::setStartAction) Queueing action for next startup, value[1] 1235 [2026-02-04T14:32:39.163Z] PID: 9148 TID: 17656 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 1236 [2026-02-04T14:32:39.163Z] PID: 9148 TID: 17656 VERBOSE (eax::apps::SuiteUtils::restartService) Restarting background service via LaunchHelper 1237 [2026-02-04T14:32:39.163Z] PID: 9148 TID: 17656 INFO (eax::apps::startExecutable) Starting executable [EALaunchHelper.exe] with arguments [-restartBgs -noclient] 1238 [2026-02-04T14:32:39.170Z] PID: 9148 TID: 17656 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe' with args: '-restartBgs -noclient' 1239 [2026-02-04T14:32:39.498Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[36] Initial response received after 365ms 1240 [2026-02-04T14:32:39.498Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[36] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 1241 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 1242 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 1243 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 1244 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 1245 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientDisconnected][:0] 1246 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientDisconnected] 1247 [2026-02-04T14:32:39.547Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 1248 [2026-02-04T14:32:39.591Z] PID: 9148 TID: 17656 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::canModifyContent) canModifyContent=[false] based on (mNetworkOnline=true && (mClientConnected=0 || continuedContentInstalls=false) && mAuthToken=true) 1249 [2026-02-04T14:32:40.425Z] PID: 9148 TID: 16716 INFO (eax::ServiceData::handleServiceControlStop) Service Stop requested 1250 [2026-02-04T14:32:40.425Z] PID: 9148 TID: 16716 INFO (eax::apps::ShutdownTimeout::stopSignalReceived) Starting shutdown timeout, duration[60s] 1251 [2026-02-04T14:32:40.425Z] PID: 9148 TID: 16804 INFO (eax::apps::BackgroundService::run) Closing app, starting teardown 1252 [2026-02-04T14:32:40.425Z] PID: 9148 TID: 14684 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.stop]: [{"appUptime":1830.1034292,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":1874.154987,"taxonomy":"boot.sess.stop","throttleCount":0,"timestamp":17702155604257418,"weight":1.0}] 1253 [2026-02-04T14:32:40.433Z] PID: 9148 TID: 17656 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1254 [2026-02-04T14:32:40.433Z] PID: 9148 TID: 4924 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Disconnected from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1255 [2026-02-04T14:32:40.435Z] PID: 9148 TID: 16804 DEBUG (eax::services::updater::UpdaterStateMachine::onTerm) Service stopped event received. 1256 [2026-02-04T14:32:40.435Z] PID: 9148 TID: 16804 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1257 [2026-02-04T14:32:40.435Z] PID: 9148 TID: 16804 DEBUG (eax::services::updater::UpdaterStateMachine::~UpdaterStateMachine) Destroying Updater State machine Host 1258 [2026-02-04T14:32:40.436Z] PID: 9148 TID: 16804 INFO (eax::services::ipc::IpcServerImpl::stop) Server[bgs] : Stopping 1259 [2026-02-04T14:32:40.482Z] PID: 9148 TID: 16804 DEBUG (eax::services::telemetry::TelemetryManagerV2::~TelemetryManagerV2) Shutting down telemetry 1260 [2026-02-04T14:32:40.482Z] PID: 9148 TID: 16804 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 1261 [2026-02-04T14:32:40.727Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[202505e0] req[37] Initial response received after 300ms 1262 [2026-02-04T14:32:40.727Z] PID: 9148 TID: 7760 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[202505e0] req[37] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.0Mbps] goodbye 1 [2026-02-04T14:32:41.554Z] PID: 13544 TID: 17176 INFO (eax::ServiceData::setupService) Service Running... 2 [2026-02-04T14:32:41.567Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService)] 3 [2026-02-04T14:32:41.576Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService) (Outbound)] 4 [2026-02-04T14:32:41.585Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft)] 5 [2026-02-04T14:32:41.595Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft) (Outbound)] 6 [2026-02-04T14:32:41.604Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop)] 7 [2026-02-04T14:32:41.613Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop) (Outbound)] 8 [2026-02-04T14:32:41.622Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP)] 9 [2026-02-04T14:32:41.632Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP) (Outbound)] 10 [2026-02-04T14:32:41.642Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc)] 11 [2026-02-04T14:32:41.651Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc) (Outbound)] 12 [2026-02-04T14:32:41.660Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALaunchHelper) (Outbound)] 13 [2026-02-04T14:32:41.663Z] PID: 13544 TID: 17176 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[13544] 14 [2026-02-04T14:32:41.663Z] PID: 13544 TID: 17176 INFO (eax::apps::utils::logAppInfo) Version: 13.631.0-6144-bfca0e940 15 [2026-02-04T14:32:41.663Z] PID: 13544 TID: 17176 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 16 [2026-02-04T14:32:41.663Z] PID: 13544 TID: 17176 INFO (eax::apps::utils::logAppInfo) Canonical path: [D:\EA_App\EA Desktop\EA Desktop\EABackgroundService.exe] 17 [2026-02-04T14:32:41.710Z] PID: 13544 TID: 17176 DEBUG (eax::services::experimentation::initExperimentBucket) Experimentation bucket[34] 18 [2026-02-04T14:32:41.714Z] PID: 13544 TID: 17176 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash b4a2d1d9d03787a6129017af1dc04eaf6f04f546 default update bucket id 34 19 [2026-02-04T14:32:41.714Z] PID: 13544 TID: 17176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 20 [2026-02-04T14:32:41.715Z] PID: 13544 TID: 17176 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"6f0c4ce1-55d4-4c00-b9c9-299e4d9f6aa3","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":""}}] 21 [2026-02-04T14:32:42.115Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[d7b48680] req[1] Initial response received after 399ms 22 [2026-02-04T14:32:42.115Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[d7b48680] req[1] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5522] bitrate[199.8Mbps] 23 [2026-02-04T14:32:42.115Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[d7b59b10] req[2] Initial response received after 399ms 24 [2026-02-04T14:32:42.115Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[d7b59b10] req[2] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[3251.1Mbps] 25 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 26 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 27 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 28 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 29 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 30 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 31 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 32 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 33 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 34 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 35 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 36 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 37 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 38 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 39 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 40 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 41 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 42 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 43 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 44 [2026-02-04T14:32:42.117Z] PID: 13544 TID: 14496 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 45 [2026-02-04T14:32:42.119Z] PID: 13544 TID: 17176 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 46 [2026-02-04T14:32:42.121Z] PID: 13544 TID: 17176 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-02-04T14:32:42.139Z] PID: 13544 TID: 17176 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 48 [2026-02-04T14:32:42.140Z] PID: 13544 TID: 17176 DEBUG (eax::apps::ShutdownTimeout::init) Shutdown guard running, mode[Quit] 49 [2026-02-04T14:32:42.140Z] PID: 13544 TID: 17176 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[not available] 50 [2026-02-04T14:32:42.140Z] PID: 13544 TID: 17176 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Updating 51 [2026-02-04T14:32:42.146Z] PID: 13544 TID: 17176 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Updating 52 [2026-02-04T14:32:42.146Z] PID: 13544 TID: 17176 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Updating 53 [2026-02-04T14:32:42.146Z] PID: 13544 TID: 8780 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.disable.success]: [{"appUptime":0.6534966,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":1875.8738102,"taxonomy":"com.disable.success","throttleCount":0,"timestamp":17702155621462701,"weight":1.0}] 54 [2026-02-04T14:32:42.156Z] PID: 13544 TID: 17176 ERROR (eax::apps::waitForObjects) Wait failed; error=[5] 55 [2026-02-04T14:32:42.156Z] PID: 13544 TID: 17176 INFO (eax::apps::`anonymous-namespace'::doAppCacheClear) Clearing app cache 56 [2026-02-04T14:32:42.156Z] PID: 13544 TID: 17176 INFO (eax::foundation::directory::emptyFolder) Directory to empty doesn't exist. directory[C:\ProgramData\Origin\LocalContent\] 57 [2026-02-04T14:32:42.169Z] PID: 13544 TID: 17176 VERBOSE (eax::apps::SuiteUtils::restartService) Restarting background service via LaunchHelper 58 [2026-02-04T14:32:42.169Z] PID: 13544 TID: 17176 INFO (eax::apps::startExecutable) Starting executable [EALaunchHelper.exe] with arguments [-restartBgs -clearUserCache] 59 [2026-02-04T14:32:42.179Z] PID: 13544 TID: 17176 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EALaunchHelper.exe' with args: '-restartBgs -clearUserCache' 60 [2026-02-04T14:32:42.201Z] PID: 13544 TID: 17176 INFO (eax::ServiceData::teardownService) Marking service stopped 61 [2026-02-04T14:32:42.202Z] PID: 13544 TID: 7052 DEBUG (eax::services::telemetry::TelemetryManagerV2::~TelemetryManagerV2) Shutting down telemetry 62 [2026-02-04T14:32:42.202Z] PID: 13544 TID: 7052 INFO (eax::services::telemetry::PinTelemetrySenderV2::flush) PinV2 flushing requests 63 [2026-02-04T14:32:42.613Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[d7c49740] req[3] Initial response received after 467ms 64 [2026-02-04T14:32:42.613Z] PID: 13544 TID: 1908 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[d7c49740] req[3] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[8.1Mbps] goodbye 1 [2026-02-04T14:32:44.001Z] PID: 8028 TID: 16152 ERROR (eax::domain::settings::machine::loadMachineSettingsFromFile) Failed to load machine ini file, error[File does not exist. errorCode[2], fileAttributes[0]] 2 [2026-02-04T14:32:44.001Z] PID: 8028 TID: 16152 INFO (eax::domain::settings::machine::loadMachineSettingsToConfigSys) No machine settings are loaded 3 [2026-02-04T14:32:44.017Z] PID: 8028 TID: 11152 INFO (eax::ServiceData::setupService) Service Running... 4 [2026-02-04T14:32:44.030Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService)] 5 [2026-02-04T14:32:44.039Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService) (Outbound)] 6 [2026-02-04T14:32:44.051Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft)] 7 [2026-02-04T14:32:44.063Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft) (Outbound)] 8 [2026-02-04T14:32:44.072Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop)] 9 [2026-02-04T14:32:44.081Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop) (Outbound)] 10 [2026-02-04T14:32:44.089Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP)] 11 [2026-02-04T14:32:44.097Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP) (Outbound)] 12 [2026-02-04T14:32:44.105Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc)] 13 [2026-02-04T14:32:44.113Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc) (Outbound)] 14 [2026-02-04T14:32:44.121Z] PID: 8028 TID: 11152 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALaunchHelper) (Outbound)] 15 [2026-02-04T14:32:44.124Z] PID: 8028 TID: 11152 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[8028] 16 [2026-02-04T14:32:44.124Z] PID: 8028 TID: 11152 INFO (eax::apps::utils::logAppInfo) Version: 13.631.0-6144-bfca0e940 17 [2026-02-04T14:32:44.124Z] PID: 8028 TID: 11152 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 18 [2026-02-04T14:32:44.125Z] PID: 8028 TID: 11152 INFO (eax::apps::utils::logAppInfo) Canonical path: [D:\EA_App\EA Desktop\EA Desktop\EABackgroundService.exe] 19 [2026-02-04T14:32:44.125Z] PID: 8028 TID: 11152 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 20 [2026-02-04T14:32:44.135Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::initExperimentBucket) Experimentation bucket[34] 21 [2026-02-04T14:32:44.162Z] PID: 8028 TID: 11152 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash b4a2d1d9d03787a6129017af1dc04eaf6f04f546 default update bucket id 34 22 [2026-02-04T14:32:44.163Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 23 [2026-02-04T14:32:44.163Z] PID: 8028 TID: 11152 ERROR (eax::services::config::ConfigLibrary::loadFromFile) Failed to deserialize the config store 24 [2026-02-04T14:32:44.163Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"0247fbef-8269-4d71-b4a5-b25e3a391728","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":""}}] 25 [2026-02-04T14:32:44.545Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f10c960] req[1] Initial response received after 382ms 26 [2026-02-04T14:32:44.545Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f10c960] req[1] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5522] bitrate[191.9Mbps] 27 [2026-02-04T14:32:44.545Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f5dec90] req[2] Initial response received after 382ms 28 [2026-02-04T14:32:44.545Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f5dec90] req[2] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[2917.4Mbps] 29 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 30 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 31 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 32 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 33 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 34 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 35 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 36 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 37 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 38 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 39 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 40 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 41 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 42 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 43 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 44 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 45 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 46 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 47 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 48 [2026-02-04T14:32:44.547Z] PID: 8028 TID: 19308 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 49 [2026-02-04T14:32:44.549Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 50 [2026-02-04T14:32:44.551Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 51 [2026-02-04T14:32:44.567Z] PID: 8028 TID: 11152 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 52 [2026-02-04T14:32:44.568Z] PID: 8028 TID: 11152 DEBUG (eax::apps::ShutdownTimeout::init) Shutdown guard running, mode[Quit] 53 [2026-02-04T14:32:44.568Z] PID: 8028 TID: 9420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6388342,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770215564000"},"systemUptime":1878.3038559,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702155645686978,"weight":1.0}] 54 [2026-02-04T14:32:44.568Z] PID: 8028 TID: 7056 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 55 [2026-02-04T14:32:44.568Z] PID: 8028 TID: 7056 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 56 [2026-02-04T14:32:44.568Z] PID: 8028 TID: 7056 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:EAConnect (Microsoft) Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe" "%1"] 57 [2026-02-04T14:32:44.569Z] PID: 8028 TID: 7056 INFO (`anonymous-namespace'::registerProtocol) Updating EA Connect registry keys, protocolValue[URL:Link2EA Protocol], protocolCommandValue["C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\Link2EA.exe" "%1" "%2" "%3" "%4" "%5" "%6" "%7" "%8" "%9"] 58 [2026-02-04T14:32:44.569Z] PID: 8028 TID: 11152 DEBUG (eax::apps::BackgroundServiceComponent::Impl::subscribeToMessages) bgs: auto ipc 59 [2026-02-04T14:32:44.569Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{196BB40D-1578-3D01-B289-BEFC77A11A1E}] 60 [2026-02-04T14:32:44.569Z] PID: 8028 TID: 7056 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[available] 61 [2026-02-04T14:32:44.570Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{E824E81C-80A4-3DFF-B5F9-4842A9FF5F7F}] 62 [2026-02-04T14:32:44.571Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}] 63 [2026-02-04T14:32:44.571Z] PID: 8028 TID: 9420 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 64 [2026-02-04T14:32:44.571Z] PID: 8028 TID: 9420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6393552,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"auto_ipc","gateValue":"true","time":"1770215564000"},"systemUptime":1878.3043766,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702155645692186,"weight":1.0}] 65 [2026-02-04T14:32:44.571Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}] 66 [2026-02-04T14:32:44.572Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{922480B5-CAEB-4B1B-AAA4-9716EFDCE26B}] 67 [2026-02-04T14:32:44.572Z] PID: 8028 TID: 13464 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{43B0D101-A022-48F4-9D04-BA404CEB1D53}] 68 [2026-02-04T14:32:44.572Z] PID: 8028 TID: 13464 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 69 [2026-02-04T14:32:44.573Z] PID: 8028 TID: 9420 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) [Statsig]: Statsig event [statsig::gate_exposure] or gate exposure [auto_ipc] is ignored as the user ID is empty 70 [2026-02-04T14:32:44.573Z] PID: 8028 TID: 11152 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [61171] 71 [2026-02-04T14:32:44.573Z] PID: 8028 TID: 11152 DEBUG (eax::services::updater::UpdaterStateMachine::registerCallbacks) StateMachine Host registering callbacks 72 [2026-02-04T14:32:44.573Z] PID: 8028 TID: 11152 DEBUG (eax::services::updater::UpdaterStateMachine::loadDefinition) Loading definitions of the state machine 73 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 16160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.6462886,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":1878.3113102,"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":17702155645761520,"weight":1.0}] 74 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallStoreAdded][:0] 75 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [InstallStoreAdded][:0] 76 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogStoreAdded][:0] 77 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogStoreAdded][:0] 78 [2026-02-04T14:32:44.576Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [CatalogStoreAdded][:0] 79 [2026-02-04T14:32:44.577Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doStartup) Failed to load update-info from cache, error:[Empty or no update-info in config] 80 [2026-02-04T14:32:44.577Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 81 [2026-02-04T14:32:44.577Z] PID: 8028 TID: 11712 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 34 82 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 83 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::doStartup) Updater startup took 1ms 84 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ApplicationStateChanged][:0] 85 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [ApplicationStateChanged][:0] 86 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [InstallStoreAdded] 87 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallStoreAdded] 88 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.6479506,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":1878.3129723,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timestamp":17702155645778140,"weight":1.0}] 89 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 90 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 91 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 92 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 93 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 94 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 95 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 96 [2026-02-04T14:32:44.578Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::handleApplicationState::::operator ()) Application state: [1] 97 [2026-02-04T14:32:44.579Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.6483248,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":1878.3133465,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timestamp":17702155645781885,"weight":1.0}] 98 [2026-02-04T14:32:44.608Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 99 [2026-02-04T14:32:44.608Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 100 [2026-02-04T14:32:44.608Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 101 [2026-02-04T14:32:44.608Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 102 [2026-02-04T14:32:44.620Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 103 [2026-02-04T14:32:44.621Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 104 [2026-02-04T14:32:44.621Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 105 [2026-02-04T14:32:44.662Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 106 [2026-02-04T14:32:44.663Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 107 [2026-02-04T14:32:44.663Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 108 [2026-02-04T14:32:44.663Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 109 [2026-02-04T14:32:44.669Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 110 [2026-02-04T14:32:44.669Z] PID: 8028 TID: 7056 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 111 [2026-02-04T14:32:44.669Z] PID: 8028 TID: 3068 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.739526,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":1878.4045477,"taxonomy":"com.install.success","throttleCount":0,"timestamp":17702155646693893,"weight":1.0}] 112 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f809910] req[4] Initial response received after 409ms 113 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f809910] req[4] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[6.3Mbps] 114 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 11712 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [409ms] 115 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f79f380] req[3] Initial response received after 412ms 116 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f79f380] req[3] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[5.4Mbps] 117 [2026-02-04T14:32:44.983Z] PID: 8028 TID: 15416 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 118 [2026-02-04T14:32:45.015Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8dec40] req[6] Initial response received after 407ms 119 [2026-02-04T14:32:45.015Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8dec40] req[6] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[15.0Mbps] 120 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 121 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 122 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 123 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 124 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 125 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 126 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 127 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 128 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 16452 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 129 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 130 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 11712 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 131 [2026-02-04T14:32:45.016Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::updateVersionDiscoveryTimeStats) Failed to load update-stats, error:[Empty or no update-stats in config] 132 [2026-02-04T14:32:45.024Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 133 [2026-02-04T14:32:45.024Z] PID: 8028 TID: 11712 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 134 [2026-02-04T14:32:45.032Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::CleanupManager::doCleanupImpl) Successfully cleaned up old staged content, stopping cleanup timer 135 [2026-02-04T14:32:45.032Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 136 [2026-02-04T14:32:45.032Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 137 [2026-02-04T14:32:45.032Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 138 [2026-02-04T14:32:45.032Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 139 [2026-02-04T14:32:45.047Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[5] Initial response received after 469ms 140 [2026-02-04T14:32:45.047Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[5] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.1Mbps] 141 [2026-02-04T14:32:45.098Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckClientRunningReq] 142 [2026-02-04T14:32:45.098Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 143 [2026-02-04T14:32:45.099Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 144 [2026-02-04T14:32:45.100Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 145 [2026-02-04T14:32:45.100Z] PID: 8028 TID: 5272 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 146 [2026-02-04T14:32:45.100Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 147 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 148 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 149 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 150 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 151 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 17192 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 152 [2026-02-04T14:32:45.142Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 153 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 154 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 155 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 156 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 157 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 158 [2026-02-04T14:32:45.189Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 159 [2026-02-04T14:32:45.251Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 160 [2026-02-04T14:32:45.251Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EALaunchHelper.exe] 161 [2026-02-04T14:32:45.251Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Connected 162 [2026-02-04T14:32:45.252Z] PID: 8028 TID: 16564 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 163 [2026-02-04T14:32:45.252Z] PID: 8028 TID: 16564 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 164 [2026-02-04T14:32:45.252Z] PID: 8028 TID: 16564 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 165 [2026-02-04T14:32:45.252Z] PID: 8028 TID: 16564 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 166 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8dec40] req[8] Initial response received after 93ms 167 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8dec40] req[8] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[12.2Mbps] 168 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 169 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 170 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 171 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 172 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 173 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 174 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 175 [2026-02-04T14:32:45.282Z] PID: 8028 TID: 18800 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 176 [2026-02-04T14:32:45.283Z] PID: 8028 TID: 18800 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 177 [2026-02-04T14:32:45.283Z] PID: 8028 TID: 11712 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 178 [2026-02-04T14:32:45.328Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 179 [2026-02-04T14:32:45.328Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 180 [2026-02-04T14:32:45.328Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 181 [2026-02-04T14:32:45.329Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 182 [2026-02-04T14:32:45.375Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[7] Initial response received after 327ms 183 [2026-02-04T14:32:45.375Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[7] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.4Mbps] 184 [2026-02-04T14:32:45.657Z] PID: 8028 TID: 10320 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EALaunchHelper.exe] 185 [2026-02-04T14:32:45.657Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EALaunchHelper.exe : Disconnected 186 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 187 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 188 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 189 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 190 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 191 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 192 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 193 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 194 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 195 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 196 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 197 [2026-02-04T14:32:45.841Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 198 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 199 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 200 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 201 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 202 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 203 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 204 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 205 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 206 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 207 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 208 [2026-02-04T14:32:45.842Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 209 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 210 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 211 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 212 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 213 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 214 [2026-02-04T14:32:45.843Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 215 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 216 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 217 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 218 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 219 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 220 [2026-02-04T14:32:45.844Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 221 [2026-02-04T14:32:45.845Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 222 [2026-02-04T14:32:45.845Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 223 [2026-02-04T14:32:45.845Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 224 [2026-02-04T14:32:45.845Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 225 [2026-02-04T14:32:45.845Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 226 [2026-02-04T14:32:45.846Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 227 [2026-02-04T14:32:45.846Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 228 [2026-02-04T14:32:45.846Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 229 [2026-02-04T14:32:45.846Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 230 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 231 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 232 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 233 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 14356 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 234 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 235 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 236 [2026-02-04T14:32:45.847Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 237 [2026-02-04T14:32:45.848Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 238 [2026-02-04T14:32:45.889Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 239 [2026-02-04T14:32:45.889Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 240 [2026-02-04T14:32:45.889Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 241 [2026-02-04T14:32:45.889Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 242 [2026-02-04T14:32:45.889Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 243 [2026-02-04T14:32:45.890Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 244 [2026-02-04T14:32:45.953Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8dec40] req[9] Initial response received after 63ms 245 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8dec40] req[9] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[3.5Mbps] 246 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 247 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 248 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 249 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 250 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 251 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 252 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 253 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 254 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 19308 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 255 [2026-02-04T14:32:45.954Z] PID: 8028 TID: 11712 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 256 [2026-02-04T14:32:45.984Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 257 [2026-02-04T14:32:45.984Z] PID: 8028 TID: 11712 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 258 [2026-02-04T14:32:45.984Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 259 [2026-02-04T14:32:45.984Z] PID: 8028 TID: 11712 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 260 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 261 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 11712 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 262 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 263 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 264 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 265 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 266 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 11712 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 267 [2026-02-04T14:32:46.016Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 268 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 269 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 270 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 271 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 272 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 273 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 274 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 275 [2026-02-04T14:32:46.017Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 276 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 277 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 278 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 279 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 280 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 281 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 282 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 283 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 284 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 285 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 286 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 287 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 288 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 289 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 290 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 291 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 292 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 293 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 294 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 295 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 296 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11152 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 297 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 298 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 299 [2026-02-04T14:32:46.018Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 300 [2026-02-04T14:32:46.022Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 301 [2026-02-04T14:32:46.022Z] PID: 8028 TID: 11152 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 302 [2026-02-04T14:32:46.791Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 303 [2026-02-04T14:32:46.791Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [GetCatalogStoreReq][:0] 304 [2026-02-04T14:32:46.791Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [GetCatalogStoreReq][:0] 305 [2026-02-04T14:32:46.792Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetCatalogStoreReq] 306 [2026-02-04T14:32:46.792Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 307 [2026-02-04T14:32:46.792Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 308 [2026-02-04T14:32:46.792Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 309 [2026-02-04T14:32:46.792Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 310 [2026-02-04T14:32:46.809Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 311 [2026-02-04T14:32:48.477Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 312 [2026-02-04T14:32:48.478Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 313 [2026-02-04T14:32:48.478Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 314 [2026-02-04T14:32:48.480Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 315 [2026-02-04T14:32:48.481Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 316 [2026-02-04T14:32:48.484Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 317 [2026-02-04T14:32:48.484Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 318 [2026-02-04T14:32:48.484Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 319 [2026-02-04T14:32:48.958Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::auth::AccountAuthUpdate] 320 [2026-02-04T14:32:48.958Z] PID: 8028 TID: 11712 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 321 [2026-02-04T14:32:48.958Z] PID: 8028 TID: 11712 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"0247fbef-8269-4d71-b4a5-b25e3a391728","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":"1011172646453"}}] 322 [2026-02-04T14:32:48.958Z] PID: 8028 TID: 11712 WARN (eax::apps::updateUserExperiments) Waiting for experiment refresh to finish 323 [2026-02-04T14:32:49.231Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f10c960] req[10] Initial response received after 272ms 324 [2026-02-04T14:32:49.231Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f10c960] req[10] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5691] bitrate[171.3Mbps] 325 [2026-02-04T14:32:49.232Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 326 [2026-02-04T14:32:49.232Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 327 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 328 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 329 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 330 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 331 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 332 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 333 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 334 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 335 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 336 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 337 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 338 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 339 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 340 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 341 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 342 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 343 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 344 [2026-02-04T14:32:49.233Z] PID: 8028 TID: 13464 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 345 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [UserSessionChanged][:0] 346 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [UserSessionChanged][:0] 347 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [UserSessionChanged][:0] 348 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [UserSessionChanged][:0] 349 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 18616 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [] 350 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 351 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 DEBUG (eax::apps::CloudSyncController::handleUserSessionModified) User Session Started/Modified: authenticated=1 352 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 353 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionStarted) authenticated=1 354 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) Configuration variable app.multipleInstances=[false] 355 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) AuthToken set to [value], nuchash=[1f7363cbd7ace95e9750720b4e24cf2af10f2ac9b2454ba13075a1db332d5d39] 356 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 357 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 WARN (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleNucleusCacheLoaded) Nucleus Entitlement Cache load failed, moving to full reload 358 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[InvalidCacheLoad] 359 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3708] seconds 360 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 18616 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 361 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[InvalidCacheLoad] 362 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[InvalidCacheLoad] 363 [2026-02-04T14:32:49.235Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 364 [2026-02-04T14:32:49.373Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 365 [2026-02-04T14:32:49.374Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 366 [2026-02-04T14:32:49.374Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 367 [2026-02-04T14:32:49.374Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 368 [2026-02-04T14:32:49.374Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 369 [2026-02-04T14:32:49.374Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 370 [2026-02-04T14:32:49.400Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 371 [2026-02-04T14:32:49.401Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 372 [2026-02-04T14:32:49.412Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 373 [2026-02-04T14:32:49.412Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 374 [2026-02-04T14:32:49.412Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 375 [2026-02-04T14:32:49.412Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 376 [2026-02-04T14:32:49.412Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 377 [2026-02-04T14:32:49.775Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f809910] req[11] Initial response received after 539ms 378 [2026-02-04T14:32:49.775Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f809910] req[11] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[754.4Mbps] 379 [2026-02-04T14:32:49.776Z] PID: 8028 TID: 11712 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [540ms] 380 [2026-02-04T14:32:49.776Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[540ms] milliseconds 381 [2026-02-04T14:32:49.777Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 382 [2026-02-04T14:32:49.777Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 383 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 384 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 385 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 386 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 387 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 388 [2026-02-04T14:32:49.889Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 389 [2026-02-04T14:32:49.982Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 390 [2026-02-04T14:32:49.982Z] PID: 8028 TID: 11712 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 391 [2026-02-04T14:32:50.181Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2fa86340] req[13] Initial response received after 403ms 392 [2026-02-04T14:32:50.181Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2fa86340] req[13] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[607.8Mbps] 393 [2026-02-04T14:32:50.181Z] PID: 8028 TID: 15416 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [403ms] 394 [2026-02-04T14:32:50.181Z] PID: 8028 TID: 15416 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[404ms] milliseconds 395 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 396 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 397 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 398 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 399 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 400 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 401 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 402 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 15416 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 403 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 404 [2026-02-04T14:32:50.182Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 405 [2026-02-04T14:32:50.196Z] PID: 8028 TID: 17052 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 406 [2026-02-04T14:32:50.196Z] PID: 8028 TID: 17052 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 407 [2026-02-04T14:32:50.197Z] PID: 8028 TID: 17052 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 408 [2026-02-04T14:32:50.381Z] PID: 8028 TID: 17052 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 409 [2026-02-04T14:32:50.381Z] PID: 8028 TID: 17052 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 410 [2026-02-04T14:32:50.381Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 411 [2026-02-04T14:32:50.444Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f809910] req[12] Initial response received after 666ms 412 [2026-02-04T14:32:50.539Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f809910] req[12] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[2.9Mbps] 413 [2026-02-04T14:32:50.539Z] PID: 8028 TID: 18800 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [762ms] 414 [2026-02-04T14:32:50.539Z] PID: 8028 TID: 18800 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[762ms] milliseconds 415 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 416 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 417 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 418 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 419 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 420 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 421 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 422 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 423 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 424 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 425 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 426 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 427 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 428 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 429 [2026-02-04T14:32:50.542Z] PID: 8028 TID: 18800 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 430 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 18800 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 431 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 18800 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 432 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 433 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 18800 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 434 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 435 [2026-02-04T14:32:50.543Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 436 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":6.6143928,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"baseslug_as_parent","gateValue":"true","time":"1770215570000"},"systemUptime":1884.2794144,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702155705442574,"weight":1.0}] 437 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 438 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 439 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 440 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 441 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 442 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 443 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 444 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 445 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 446 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 447 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 448 [2026-02-04T14:32:50.544Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 449 [2026-02-04T14:32:50.545Z] PID: 8028 TID: 13612 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] 450 [2026-02-04T14:32:50.546Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":6.6144135,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"master_title_disable","gateValue":"false","time":"1770215570000"},"systemUptime":1884.2794352,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702155705442784,"weight":1.0}] 451 [2026-02-04T14:32:50.547Z] PID: 8028 TID: 13612 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [master_title_disable] 452 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 453 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 454 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 455 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 456 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 457 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 458 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data loaded 459 [2026-02-04T14:32:50.548Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 460 [2026-02-04T14:32:50.554Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0001514] baseSlug=[] installedStatus=[NotInstalled] 461 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0001514], using registry fallback [en_US]. 462 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 463 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0000848] baseSlug=[] installedStatus=[NotInstalled] 464 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0000848], using registry fallback [en_US]. 465 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 466 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0001523] baseSlug=[] installedStatus=[NotInstalled] 467 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0001523], using registry fallback [en_US]. 468 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 469 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 470 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0001555] baseSlug=[] installedStatus=[NotInstalled] 471 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0001555], using registry fallback [en_US]. 472 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 473 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 474 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 475 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0001550] baseSlug=[] installedStatus=[NotInstalled] 476 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0001550], using registry fallback [en_US]. 477 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 478 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 479 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 480 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 481 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0000532] baseSlug=[] installedStatus=[NotInstalled] 482 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0000532], using registry fallback [ru_RU]. 483 [2026-02-04T14:32:50.555Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 484 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 485 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 486 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 487 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 488 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\] for software [Origin.SFT.50.0000532] 489 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\] for software [Origin.SFT.50.0000532] 490 [2026-02-04T14:32:50.556Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Located files for software [Origin.SFT.50.0000532]. Setting state to Installed 491 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 492 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 INFO (eax::domain::model::content::InstallStore::updateInfo) IS update: set installInfo for softwareId=[Origin.SFT.50.0001326] baseSlug=[] installedStatus=[NotInstalled] 493 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 494 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 495 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Install info did not have locale [Origin.SFT.50.0001326], using registry fallback [en_US]. 496 [2026-02-04T14:32:50.557Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 497 [2026-02-04T14:32:50.559Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 498 [2026-02-04T14:32:50.559Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 499 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 500 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 501 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 502 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 503 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 504 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::saveModifiedContentInfo) [Message] Sending [ContentInstallStateChanged] message. 505 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentInstallStateChanged][:0] 506 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 9420 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 507 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 9420 VERBOSE (eax::domain::serialize::content::serializeInstallStore) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 508 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [BaseGameInstallStateChanged][:0] 509 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 510 [2026-02-04T14:32:50.560Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentInstallStateChanged] 511 [2026-02-04T14:32:50.561Z] PID: 8028 TID: 11712 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'ContentInstallStateChanged' msg, calling notifyInstallUpdated(). 512 [2026-02-04T14:32:50.561Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcServerBackgroundService::notifyInstallUpdated) broadcastMessage(installUpdatedNotif) 513 [2026-02-04T14:32:50.561Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [BaseGameInstallStateChanged] 514 [2026-02-04T14:32:50.772Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f79f380] req[14] Initial response received after 226ms 515 [2026-02-04T14:32:50.773Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f79f380] req[14] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.8Mbps] 516 [2026-02-04T14:32:50.773Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2fa7f6c0] req[15] Initial response received after 225ms 517 [2026-02-04T14:32:50.773Z] PID: 8028 TID: 19308 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] with status 202 518 [2026-02-04T14:32:50.773Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2fa7f6c0] req[15] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[5.8Mbps] 519 [2026-02-04T14:32:50.773Z] PID: 8028 TID: 13464 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [master_title_disable] with status 202 520 [2026-02-04T14:32:59.983Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 521 [2026-02-04T14:32:59.983Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 522 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 523 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [RefreshInstallStateRequest][:0] 524 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [RefreshInstallStateRequest][:0] 525 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateRequest] 526 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 527 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 528 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 529 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 530 [2026-02-04T14:32:59.984Z] PID: 8028 TID: 11712 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 531 [2026-02-04T14:32:59.985Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshInstallStateCompleted][:0] 532 [2026-02-04T14:32:59.985Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateCompleted] 533 [2026-02-04T14:33:02.473Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 534 [2026-02-04T14:33:16.797Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 535 [2026-02-04T14:33:16.797Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 536 [2026-02-04T14:33:16.797Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 537 [2026-02-04T14:33:16.797Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 538 [2026-02-04T14:33:17.769Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 539 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 540 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 541 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 542 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 543 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 544 [2026-02-04T14:33:19.811Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 545 [2026-02-04T14:33:19.812Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 546 [2026-02-04T14:33:19.812Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 547 [2026-02-04T14:33:19.812Z] PID: 8028 TID: 16060 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 548 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 549 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 550 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 551 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 552 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 11712 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 553 [2026-02-04T14:33:20.166Z] PID: 8028 TID: 9420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":36.2366897,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":1913.9017113,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702156001665538,"weight":1.0}] 554 [2026-02-04T14:33:20.194Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 555 [2026-02-04T14:33:20.194Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 556 [2026-02-04T14:33:20.194Z] PID: 8028 TID: 8924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":36.2645202,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":1913.9295418,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702156001943847,"weight":1.0}] 557 [2026-02-04T14:33:20.519Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[16] Initial response received after 349ms 558 [2026-02-04T14:33:20.519Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[16] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.1Mbps] 559 [2026-02-04T14:33:20.845Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[17] Initial response received after 326ms 560 [2026-02-04T14:33:20.846Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[17] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.9Mbps] 561 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 562 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 563 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 564 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 565 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 566 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 11712 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 567 [2026-02-04T14:33:23.173Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":39.2434769,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":1916.9084986,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702156031733417,"weight":1.0}] 568 [2026-02-04T14:33:23.194Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 569 [2026-02-04T14:33:23.195Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 570 [2026-02-04T14:33:23.195Z] PID: 8028 TID: 16160 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":39.2652856,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":1916.9303072,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702156031951502,"weight":1.0}] 571 [2026-02-04T14:33:23.491Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[18] Initial response received after 316ms 572 [2026-02-04T14:33:23.491Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[18] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[3.6Mbps] 573 [2026-02-04T14:33:23.817Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[19] Initial response received after 325ms 574 [2026-02-04T14:33:23.817Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[19] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.3Mbps] 575 [2026-02-04T14:33:26.401Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 576 [2026-02-04T14:33:26.401Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 577 [2026-02-04T14:33:26.401Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 578 [2026-02-04T14:33:26.401Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 579 [2026-02-04T14:33:28.123Z] PID: 8028 TID: 15356 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 580 [2026-02-04T14:33:28.123Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 581 [2026-02-04T14:33:33.098Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 582 [2026-02-04T14:33:46.030Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:61184_EADesktop.exe] 583 [2026-02-04T14:33:48.360Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 584 [2026-02-04T14:34:03.560Z] PID: 8028 TID: 16060 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 585 [2026-02-04T14:34:18.859Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 586 [2026-02-04T14:34:34.223Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 587 [2026-02-04T14:34:46.175Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:61184_EADesktop.exe] 588 [2026-02-04T14:34:49.576Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 589 [2026-02-04T14:35:04.908Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 590 [2026-02-04T14:35:20.249Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 591 [2026-02-04T14:35:35.574Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 592 [2026-02-04T14:35:46.374Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:61184_EADesktop.exe] 593 [2026-02-04T14:35:50.959Z] PID: 8028 TID: 17940 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 594 [2026-02-04T14:36:06.304Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 595 [2026-02-04T14:36:21.655Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 596 [2026-02-04T14:36:37.011Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 597 [2026-02-04T14:36:46.493Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:61184_EADesktop.exe] 598 [2026-02-04T14:36:52.352Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 599 [2026-02-04T14:36:54.122Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 600 [2026-02-04T14:36:54.124Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 601 [2026-02-04T14:36:54.124Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 602 [2026-02-04T14:36:54.124Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 603 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 604 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 605 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 606 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 607 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 608 [2026-02-04T14:36:57.644Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 609 [2026-02-04T14:36:57.645Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 610 [2026-02-04T14:36:57.645Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 611 [2026-02-04T14:36:57.645Z] PID: 8028 TID: 17940 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 612 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 613 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 614 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 615 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 616 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 11712 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 617 [2026-02-04T14:36:57.968Z] PID: 8028 TID: 7056 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":254.0384442,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":2131.7034658,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702158179683089,"weight":1.0}] 618 [2026-02-04T14:36:57.997Z] PID: 8028 TID: 16564 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 619 [2026-02-04T14:36:57.998Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 620 [2026-02-04T14:36:57.998Z] PID: 8028 TID: 3068 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":254.0683145,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":2131.7333362,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702158179981790,"weight":1.0}] 621 [2026-02-04T14:36:58.338Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[20] Initial response received after 367ms 622 [2026-02-04T14:36:58.338Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[20] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.4Mbps] 623 [2026-02-04T14:36:58.663Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[21] Initial response received after 324ms 624 [2026-02-04T14:36:58.663Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[21] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.0Mbps] 625 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 626 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 627 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 628 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 11712 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 629 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 630 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 11712 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 631 [2026-02-04T14:37:01.048Z] PID: 8028 TID: 9420 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":257.1188843,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":2134.7839059,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702158210487488,"weight":1.0}] 632 [2026-02-04T14:37:01.070Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 633 [2026-02-04T14:37:01.071Z] PID: 8028 TID: 11712 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 634 [2026-02-04T14:37:01.071Z] PID: 8028 TID: 8924 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":257.1413364,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":2134.806358,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702158210712011,"weight":1.0}] 635 [2026-02-04T14:37:01.368Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[22] Initial response received after 316ms 636 [2026-02-04T14:37:01.368Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[22] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.0Mbps] 637 [2026-02-04T14:37:01.695Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[23] Initial response received after 327ms 638 [2026-02-04T14:37:01.695Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[23] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.8Mbps] 639 [2026-02-04T14:37:04.784Z] PID: 8028 TID: 14356 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 640 [2026-02-04T14:37:04.784Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 641 [2026-02-04T14:37:04.784Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 642 [2026-02-04T14:37:04.784Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 643 [2026-02-04T14:37:05.546Z] PID: 8028 TID: 17880 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 644 [2026-02-04T14:37:05.546Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 645 [2026-02-04T14:37:07.734Z] PID: 8028 TID: 19736 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 646 [2026-02-04T14:37:12.565Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 647 [2026-02-04T14:37:12.565Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 648 [2026-02-04T14:37:12.565Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 649 [2026-02-04T14:37:12.565Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 650 [2026-02-04T14:37:12.565Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=false 651 [2026-02-04T14:37:12.585Z] PID: 8028 TID: 9508 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 652 [2026-02-04T14:37:12.586Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 653 [2026-02-04T14:37:12.586Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 654 [2026-02-04T14:37:12.586Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 655 [2026-02-04T14:37:13.180Z] PID: 8028 TID: 17192 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 656 [2026-02-04T14:37:13.180Z] PID: 8028 TID: 11712 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 657 [2026-02-04T14:37:13.180Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientDisconnected][:0] 658 [2026-02-04T14:37:13.180Z] PID: 8028 TID: 11712 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientDisconnected] 659 [2026-02-04T14:37:13.180Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 660 [2026-02-04T14:37:13.221Z] PID: 8028 TID: 11712 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::canModifyContent) canModifyContent=[false] based on (mNetworkOnline=true && (mClientConnected=0 || continuedContentInstalls=false) && mAuthToken=true) 661 [2026-02-04T14:37:50.208Z] PID: 8028 TID: 17052 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 662 [2026-02-04T14:37:50.395Z] PID: 8028 TID: 17052 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 663 [2026-02-04T14:40:39.343Z] PID: 8028 TID: 16152 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 664 [2026-02-04T14:40:39.343Z] PID: 8028 TID: 13612 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":475.4138694,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":2353.078891,"taxonomy":"sys.shutdown.info","throttleCount":0,"timestamp":17702160393437335,"weight":1.0}] 665 [2026-02-04T14:40:39.770Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[2f8ab2d0] req[24] Initial response received after 426ms 666 [2026-02-04T14:40:39.770Z] PID: 8028 TID: 1416 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[2f8ab2d0] req[24] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[8.1Mbps] 1 [2026-02-04T14:42:26.764Z] PID: 15164 TID: 15204 INFO (eax::ServiceData::setupService) Service Running... 2 [2026-02-04T14:42:26.776Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService)] 3 [2026-02-04T14:42:26.784Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService) (Outbound)] 4 [2026-02-04T14:42:26.792Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft)] 5 [2026-02-04T14:42:26.799Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft) (Outbound)] 6 [2026-02-04T14:42:26.807Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop)] 7 [2026-02-04T14:42:26.815Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop) (Outbound)] 8 [2026-02-04T14:42:26.823Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP)] 9 [2026-02-04T14:42:26.830Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP) (Outbound)] 10 [2026-02-04T14:42:26.838Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc)] 11 [2026-02-04T14:42:26.846Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc) (Outbound)] 12 [2026-02-04T14:42:26.853Z] PID: 15164 TID: 15204 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALaunchHelper) (Outbound)] 13 [2026-02-04T14:42:26.857Z] PID: 15164 TID: 15204 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[15164] 14 [2026-02-04T14:42:26.857Z] PID: 15164 TID: 15204 INFO (eax::apps::utils::logAppInfo) Version: 13.631.0-6144-bfca0e940 15 [2026-02-04T14:42:26.857Z] PID: 15164 TID: 15204 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 16 [2026-02-04T14:42:26.857Z] PID: 15164 TID: 15204 INFO (eax::apps::utils::logAppInfo) Canonical path: [D:\EA_App\EA Desktop\EA Desktop\EABackgroundService.exe] 17 [2026-02-04T14:42:26.894Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::initExperimentBucket) Experimentation bucket[34] 18 [2026-02-04T14:42:26.897Z] PID: 15164 TID: 15204 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash b4a2d1d9d03787a6129017af1dc04eaf6f04f546 default update bucket id 34 19 [2026-02-04T14:42:26.897Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 20 [2026-02-04T14:42:26.898Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"09d8f81c-0412-499f-9a72-43aca384f3c1","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":""}}] 21 [2026-02-04T14:42:27.313Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85e60440] req[1] Initial response received after 414ms 22 [2026-02-04T14:42:27.313Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85e60440] req[1] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5522] bitrate[202.7Mbps] 23 [2026-02-04T14:42:27.313Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85f15df0] req[2] Initial response received after 415ms 24 [2026-02-04T14:42:27.313Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85f15df0] req[2] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[3388.6Mbps] 25 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 26 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 27 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 28 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 29 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 30 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 31 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 32 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 33 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 34 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 35 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 36 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 37 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 38 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 39 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 40 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 41 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 42 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 43 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 44 [2026-02-04T14:42:27.314Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 45 [2026-02-04T14:42:27.316Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 46 [2026-02-04T14:42:27.319Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-02-04T14:42:27.333Z] PID: 15164 TID: 15204 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 48 [2026-02-04T14:42:27.334Z] PID: 15164 TID: 15204 DEBUG (eax::apps::ShutdownTimeout::init) Shutdown guard running, mode[Quit] 49 [2026-02-04T14:42:27.334Z] PID: 15164 TID: 15248 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 50 [2026-02-04T14:42:27.335Z] PID: 15164 TID: 15236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6403196,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770216147000"},"systemUptime":95.0672135,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702161473349249,"weight":1.0}] 51 [2026-02-04T14:42:27.335Z] PID: 15164 TID: 15248 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-02-04T14:42:27.335Z] PID: 15164 TID: 15248 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[available] 53 [2026-02-04T14:42:27.337Z] PID: 15164 TID: 15236 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 54 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15204 DEBUG (eax::apps::BackgroundServiceComponent::Impl::subscribeToMessages) bgs: auto ipc 55 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15252 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6477022,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"auto_ipc","gateValue":"true","time":"1770216147000"},"systemUptime":95.074596,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702161473423071,"weight":1.0}] 56 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{196BB40D-1578-3D01-B289-BEFC77A11A1E}] 57 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{E824E81C-80A4-3DFF-B5F9-4842A9FF5F7F}] 58 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}] 59 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}] 60 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{922480B5-CAEB-4B1B-AAA4-9716EFDCE26B}] 61 [2026-02-04T14:42:27.342Z] PID: 15164 TID: 15216 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{43B0D101-A022-48F4-9D04-BA404CEB1D53}] 62 [2026-02-04T14:42:27.343Z] PID: 15164 TID: 15216 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 63 [2026-02-04T14:42:27.343Z] PID: 15164 TID: 15252 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) [Statsig]: Statsig event [statsig::gate_exposure] or gate exposure [auto_ipc] is ignored as the user ID is empty 64 [2026-02-04T14:42:27.345Z] PID: 15164 TID: 15204 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55277] 65 [2026-02-04T14:42:27.345Z] PID: 15164 TID: 15204 DEBUG (eax::services::updater::UpdaterStateMachine::registerCallbacks) StateMachine Host registering callbacks 66 [2026-02-04T14:42:27.345Z] PID: 15164 TID: 15204 DEBUG (eax::services::updater::UpdaterStateMachine::loadDefinition) Loading definitions of the state machine 67 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 15232 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.6543609,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":95.0812547,"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":17702161473489654,"weight":1.0}] 68 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallStoreAdded][:0] 69 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [InstallStoreAdded][:0] 70 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"receivedTime":"1770215565","updateType":"none","version":"13.631.0.6144"}] 71 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 12612 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 72 [2026-02-04T14:42:27.349Z] PID: 15164 TID: 12612 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 34 73 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 74 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::doStartup) Updater startup took 0ms 75 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ApplicationStateChanged][:0] 76 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [ApplicationStateChanged][:0] 77 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [InstallStoreAdded] 78 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallStoreAdded] 79 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 80 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 81 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 82 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 83 [2026-02-04T14:42:27.350Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::handleApplicationState::::operator ()) Application state: [1] 84 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogStoreAdded][:0] 85 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogStoreAdded][:0] 86 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [CatalogStoreAdded][:0] 87 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 88 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 89 [2026-02-04T14:42:27.353Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 90 [2026-02-04T14:42:27.357Z] PID: 15164 TID: 15240 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 91 [2026-02-04T14:42:27.357Z] PID: 15164 TID: 15240 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 92 [2026-02-04T14:42:27.358Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::onInstallStoreLoadComplete) Content info store loaded. Validating info state. 93 [2026-02-04T14:42:27.358Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 94 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 95 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 96 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 97 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 98 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\] for software [Origin.SFT.50.0000532] 99 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\] for software [Origin.SFT.50.0000532] 100 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 101 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 102 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 103 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 104 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 105 [2026-02-04T14:42:27.359Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 106 [2026-02-04T14:42:27.375Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 107 [2026-02-04T14:42:27.375Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 108 [2026-02-04T14:42:27.375Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 109 [2026-02-04T14:42:27.375Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 110 [2026-02-04T14:42:27.375Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 111 [2026-02-04T14:42:27.378Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 112 [2026-02-04T14:42:27.380Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 113 [2026-02-04T14:42:27.380Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 114 [2026-02-04T14:42:27.453Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 115 [2026-02-04T14:42:27.453Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 116 [2026-02-04T14:42:27.453Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 117 [2026-02-04T14:42:27.453Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 118 [2026-02-04T14:42:27.459Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 119 [2026-02-04T14:42:27.459Z] PID: 15164 TID: 15248 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 120 [2026-02-04T14:42:27.459Z] PID: 15164 TID: 15236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.6553081,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":95.082202,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timestamp":17702161473499132,"weight":1.0}] 121 [2026-02-04T14:42:27.460Z] PID: 15164 TID: 15236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.6556562,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":95.0825501,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timestamp":17702161473502616,"weight":1.0}] 122 [2026-02-04T14:42:27.460Z] PID: 15164 TID: 15236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7644739,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":95.1913678,"taxonomy":"com.install.success","throttleCount":0,"timestamp":17702161474590787,"weight":1.0}] 123 [2026-02-04T14:42:27.687Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85b4c5c0] req[3] Initial response received after 350ms 124 [2026-02-04T14:42:27.687Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85b4c5c0] req[3] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[3.2Mbps] 125 [2026-02-04T14:42:27.687Z] PID: 15164 TID: 15220 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 126 [2026-02-04T14:42:27.719Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[4] Initial response received after 373ms 127 [2026-02-04T14:42:27.719Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[4] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[8.5Mbps] 128 [2026-02-04T14:42:27.719Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [373ms] 129 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[6] Initial response received after 374ms 130 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[6] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[15.3Mbps] 131 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 132 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 133 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 134 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 135 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 136 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 137 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 138 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 139 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 15224 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 140 [2026-02-04T14:42:27.750Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 141 [2026-02-04T14:42:27.796Z] PID: 15164 TID: 12612 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 142 [2026-02-04T14:42:27.801Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::CleanupManager::doCleanupImpl) Successfully cleaned up old staged content, stopping cleanup timer 143 [2026-02-04T14:42:27.801Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 144 [2026-02-04T14:42:27.801Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 145 [2026-02-04T14:42:27.801Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 146 [2026-02-04T14:42:27.801Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 147 [2026-02-04T14:42:27.811Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[5] Initial response received after 461ms 148 [2026-02-04T14:42:27.811Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[5] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[7.4Mbps] 149 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12752 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 150 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12752 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 151 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 152 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12792 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 153 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 154 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12792 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 155 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12792 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 156 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 12792 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 157 [2026-02-04T14:42:27.982Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 158 [2026-02-04T14:42:28.136Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[7] Initial response received after 325ms 159 [2026-02-04T14:42:28.136Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[7] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[8.0Mbps] 160 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 10560 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 161 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 162 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 163 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 164 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 12612 DEBUG (eax::apps::BackgroundServiceComponent::Impl::startClientApplication) Attempting to start client 165 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 15240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1.4828368,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":95.9097308,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702161481774434,"weight":1.0}] 166 [2026-02-04T14:42:28.177Z] PID: 15164 TID: 12612 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 167 [2026-02-04T14:42:28.190Z] PID: 15164 TID: 12612 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 168 [2026-02-04T14:42:28.503Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[8] Initial response received after 323ms 169 [2026-02-04T14:42:28.503Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[8] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.8Mbps] 170 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 171 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 172 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12752 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 173 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 174 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 175 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 176 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 177 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 178 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 179 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 180 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 181 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 182 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 183 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 184 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 185 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 12752 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 186 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 187 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 188 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 189 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 190 [2026-02-04T14:42:30.452Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 191 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 192 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 193 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 194 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 195 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 196 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 197 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 198 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 199 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 200 [2026-02-04T14:42:30.453Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 201 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 202 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 203 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 204 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 205 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 206 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 207 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 208 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 209 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 210 [2026-02-04T14:42:30.454Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 211 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 212 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 213 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 214 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 215 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 216 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 217 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 218 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 10560 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 219 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 220 [2026-02-04T14:42:30.455Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 221 [2026-02-04T14:42:30.456Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 222 [2026-02-04T14:42:30.457Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 223 [2026-02-04T14:42:30.457Z] PID: 15164 TID: 15236 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":3.7625805,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":98.1894744,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702161504571869,"weight":1.0}] 224 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 225 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 226 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 227 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 228 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 229 [2026-02-04T14:42:30.478Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 230 [2026-02-04T14:42:30.539Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[10] Initial response received after 61ms 231 [2026-02-04T14:42:30.539Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[10] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[8.1Mbps] 232 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 233 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 234 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 235 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 236 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 237 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 238 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 239 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 240 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 15228 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 241 [2026-02-04T14:42:30.540Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 242 [2026-02-04T14:42:30.568Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 243 [2026-02-04T14:42:30.568Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 244 [2026-02-04T14:42:30.568Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 245 [2026-02-04T14:42:30.568Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 246 [2026-02-04T14:42:30.845Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[9] Initial response received after 385ms 247 [2026-02-04T14:42:30.845Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[9] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 248 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 249 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 12612 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 250 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 251 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 252 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 253 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 12612 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 254 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 255 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 256 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 13264 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 257 [2026-02-04T14:42:31.210Z] PID: 15164 TID: 12612 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 258 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 259 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 260 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 261 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 262 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 263 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 264 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 265 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 266 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 267 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 268 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 269 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 270 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 271 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 272 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 273 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 274 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 275 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 276 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 277 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 278 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 279 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 280 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 281 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 15204 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 282 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 283 [2026-02-04T14:42:31.211Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 284 [2026-02-04T14:42:31.212Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 285 [2026-02-04T14:42:31.212Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 286 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 287 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 288 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 13264 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 289 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 290 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 291 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 292 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 293 [2026-02-04T14:42:31.214Z] PID: 15164 TID: 12612 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 294 [2026-02-04T14:42:31.215Z] PID: 15164 TID: 15244 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":4.5203591,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":98.947253,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702161512149656,"weight":1.0}] 295 [2026-02-04T14:42:31.215Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 296 [2026-02-04T14:42:31.216Z] PID: 15164 TID: 15204 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 297 [2026-02-04T14:42:31.554Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[11] Initial response received after 336ms 298 [2026-02-04T14:42:31.555Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[11] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.6Mbps] 299 [2026-02-04T14:42:31.833Z] PID: 15164 TID: 12340 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 300 [2026-02-04T14:42:31.833Z] PID: 15164 TID: 12340 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 301 [2026-02-04T14:42:31.833Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [GetCatalogStoreReq][:0] 302 [2026-02-04T14:42:31.833Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [GetCatalogStoreReq][:0] 303 [2026-02-04T14:42:31.833Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetCatalogStoreReq] 304 [2026-02-04T14:42:31.835Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 305 [2026-02-04T14:42:31.835Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 306 [2026-02-04T14:42:31.835Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 307 [2026-02-04T14:42:31.835Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 308 [2026-02-04T14:42:31.850Z] PID: 15164 TID: 12340 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 309 [2026-02-04T14:42:31.850Z] PID: 15164 TID: 12612 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 310 [2026-02-04T14:42:31.850Z] PID: 15164 TID: 15248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":5.1559398,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":99.5828337,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702161518505463,"weight":1.0}] 311 [2026-02-04T14:42:32.209Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[12] Initial response received after 356ms 312 [2026-02-04T14:42:32.209Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[12] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.0Mbps] 313 [2026-02-04T14:42:32.754Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 314 [2026-02-04T14:42:32.754Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 315 [2026-02-04T14:42:32.754Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 316 [2026-02-04T14:42:32.754Z] PID: 15164 TID: 12612 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 317 [2026-02-04T14:42:32.755Z] PID: 15164 TID: 12612 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 318 [2026-02-04T14:42:32.755Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 319 [2026-02-04T14:42:32.755Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 320 [2026-02-04T14:42:32.755Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 321 [2026-02-04T14:42:33.223Z] PID: 15164 TID: 12340 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::auth::AccountAuthUpdate] 322 [2026-02-04T14:42:33.223Z] PID: 15164 TID: 12612 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 323 [2026-02-04T14:42:33.223Z] PID: 15164 TID: 12612 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"09d8f81c-0412-499f-9a72-43aca384f3c1","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":"1011172646453"}}] 324 [2026-02-04T14:42:33.223Z] PID: 15164 TID: 12612 WARN (eax::apps::updateUserExperiments) Waiting for experiment refresh to finish 325 [2026-02-04T14:42:33.485Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85e60440] req[13] Initial response received after 261ms 326 [2026-02-04T14:42:33.485Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85e60440] req[13] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5691] bitrate[187.7Mbps] 327 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 328 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 329 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 330 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 331 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 332 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 333 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 334 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 335 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 336 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 337 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 338 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 339 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 340 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 341 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 342 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 343 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 344 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 345 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 346 [2026-02-04T14:42:33.488Z] PID: 15164 TID: 15212 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 347 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [UserSessionChanged][:0] 348 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [UserSessionChanged][:0] 349 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [UserSessionChanged][:0] 350 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [UserSessionChanged][:0] 351 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 15216 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [] 352 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 353 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 DEBUG (eax::apps::CloudSyncController::handleUserSessionModified) User Session Started/Modified: authenticated=1 354 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 355 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionStarted) authenticated=1 356 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) Configuration variable app.multipleInstances=[false] 357 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) AuthToken set to [value], nuchash=[1f7363cbd7ace95e9750720b4e24cf2af10f2ac9b2454ba13075a1db332d5d39] 358 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 359 [2026-02-04T14:42:33.522Z] PID: 15164 TID: 15216 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 360 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[UserLogin] 361 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3619] seconds 362 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[UserLogin] 363 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[UserLogin] 364 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 365 [2026-02-04T14:42:33.532Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 366 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 15248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":6.8385357,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"baseslug_as_parent","gateValue":"true","time":"1770216153000"},"systemUptime":101.2654297,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702161535331423,"weight":1.0}] 367 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 368 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 369 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 370 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 371 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 372 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 373 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 374 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 375 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 376 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 377 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 378 [2026-02-04T14:42:33.533Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 379 [2026-02-04T14:42:33.535Z] PID: 15164 TID: 15248 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] 380 [2026-02-04T14:42:33.535Z] PID: 15164 TID: 15248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":6.8385571,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"master_title_disable","gateValue":"false","time":"1770216153000"},"systemUptime":101.265451,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702161535331638,"weight":1.0}] 381 [2026-02-04T14:42:33.536Z] PID: 15164 TID: 15248 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [master_title_disable] 382 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 383 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 384 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 385 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 386 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 387 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data loaded 388 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 389 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 390 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 391 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 392 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 393 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 394 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 395 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 396 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 397 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 398 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 399 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 400 [2026-02-04T14:42:33.537Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 401 [2026-02-04T14:42:33.550Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 402 [2026-02-04T14:42:33.550Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 403 [2026-02-04T14:42:33.550Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 404 [2026-02-04T14:42:33.550Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 405 [2026-02-04T14:42:33.553Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 406 [2026-02-04T14:42:33.553Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 407 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 408 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 409 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 410 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 411 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 412 [2026-02-04T14:42:33.554Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 413 [2026-02-04T14:42:33.737Z] PID: 15164 TID: 12792 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 414 [2026-02-04T14:42:33.738Z] PID: 15164 TID: 12792 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 415 [2026-02-04T14:42:33.738Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 416 [2026-02-04T14:42:33.738Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 417 [2026-02-04T14:42:33.738Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 418 [2026-02-04T14:42:33.738Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 419 [2026-02-04T14:42:33.765Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85b4c5c0] req[15] Initial response received after 230ms 420 [2026-02-04T14:42:33.765Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85b4c5c0] req[15] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.9Mbps] 421 [2026-02-04T14:42:33.765Z] PID: 15164 TID: 15208 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] with status 202 422 [2026-02-04T14:42:33.811Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[863f2f30] req[16] Initial response received after 274ms 423 [2026-02-04T14:42:33.811Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[863f2f30] req[16] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[1.9Mbps] 424 [2026-02-04T14:42:33.811Z] PID: 15164 TID: 15220 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [master_title_disable] with status 202 425 [2026-02-04T14:42:34.061Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[14] Initial response received after 529ms 426 [2026-02-04T14:42:34.062Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[14] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[637.8Mbps] 427 [2026-02-04T14:42:34.062Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [529ms] 428 [2026-02-04T14:42:34.062Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[530ms] milliseconds 429 [2026-02-04T14:42:34.064Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 430 [2026-02-04T14:42:34.064Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 431 [2026-02-04T14:42:34.113Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 432 [2026-02-04T14:42:34.113Z] PID: 15164 TID: 12612 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 433 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[86482b10] req[18] Initial response received after 356ms 434 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[86482b10] req[18] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[668.6Mbps] 435 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [356ms] 436 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[357ms] milliseconds 437 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 438 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 439 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 440 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 441 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 442 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 443 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 444 [2026-02-04T14:42:34.421Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 445 [2026-02-04T14:42:34.422Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 446 [2026-02-04T14:42:34.422Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 447 [2026-02-04T14:42:34.481Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 448 [2026-02-04T14:42:34.481Z] PID: 15164 TID: 16320 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 449 [2026-02-04T14:42:34.481Z] PID: 15164 TID: 16320 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 450 [2026-02-04T14:42:34.496Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[17] Initial response received after 432ms 451 [2026-02-04T14:42:34.557Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[17] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[4.6Mbps] 452 [2026-02-04T14:42:34.557Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [493ms] 453 [2026-02-04T14:42:34.557Z] PID: 15164 TID: 15212 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[493ms] milliseconds 454 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 455 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 456 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 457 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 458 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 459 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 460 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 461 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 462 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 463 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 464 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 465 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 466 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 467 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 468 [2026-02-04T14:42:34.558Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 469 [2026-02-04T14:42:34.559Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 470 [2026-02-04T14:42:34.559Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 471 [2026-02-04T14:42:34.559Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 472 [2026-02-04T14:42:34.559Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 473 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 474 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 475 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 476 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 477 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 478 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 479 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 480 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 481 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 482 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 483 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 484 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 485 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 486 [2026-02-04T14:42:34.560Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 487 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 488 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 489 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 490 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 491 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 492 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 493 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 494 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 495 [2026-02-04T14:42:34.562Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 496 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 497 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 498 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 499 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 500 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 501 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 502 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 503 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 504 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 505 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 506 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 507 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 508 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 509 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 510 [2026-02-04T14:42:34.563Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 511 [2026-02-04T14:42:34.564Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 512 [2026-02-04T14:42:34.564Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 513 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 514 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 515 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 516 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 517 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 518 [2026-02-04T14:42:34.565Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 519 [2026-02-04T14:42:34.664Z] PID: 15164 TID: 16320 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 520 [2026-02-04T14:42:34.664Z] PID: 15164 TID: 16320 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 521 [2026-02-04T14:42:34.664Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 522 [2026-02-04T14:42:41.207Z] PID: 15164 TID: 10560 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 523 [2026-02-04T14:42:41.207Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 524 [2026-02-04T14:42:41.207Z] PID: 15164 TID: 10560 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 525 [2026-02-04T14:42:41.207Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [RefreshInstallStateRequest][:0] 526 [2026-02-04T14:42:41.207Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [RefreshInstallStateRequest][:0] 527 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateRequest] 528 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 529 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 530 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 531 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 532 [2026-02-04T14:42:41.208Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 533 [2026-02-04T14:42:41.209Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshInstallStateCompleted][:0] 534 [2026-02-04T14:42:41.209Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateCompleted] 535 [2026-02-04T14:42:44.429Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 536 [2026-02-04T14:42:44.429Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 537 [2026-02-04T14:42:44.429Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 538 [2026-02-04T14:42:44.429Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 539 [2026-02-04T14:42:44.444Z] PID: 15164 TID: 12752 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 540 [2026-02-04T14:42:44.445Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 541 [2026-02-04T14:42:44.445Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 542 [2026-02-04T14:42:44.445Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 543 [2026-02-04T14:42:44.445Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 544 [2026-02-04T14:42:44.726Z] PID: 15164 TID: 15320 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 545 [2026-02-04T14:42:44.727Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 546 [2026-02-04T14:42:47.396Z] PID: 15164 TID: 13912 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 547 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 13264 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 548 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 549 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 550 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 551 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=false 552 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 13264 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 553 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 554 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 555 [2026-02-04T14:42:50.334Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 556 [2026-02-04T14:42:50.916Z] PID: 15164 TID: 15316 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [EADesktop.exe] 557 [2026-02-04T14:42:50.916Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Disconnected 558 [2026-02-04T14:42:50.916Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientDisconnected][:0] 559 [2026-02-04T14:42:50.916Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientDisconnected] 560 [2026-02-04T14:42:50.916Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[0] 561 [2026-02-04T14:42:50.957Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::canModifyContent) canModifyContent=[false] based on (mNetworkOnline=true && (mClientConnected=0 || continuedContentInstalls=false) && mAuthToken=true) 562 [2026-02-04T14:47:34.495Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 563 [2026-02-04T14:47:34.683Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 564 [2026-02-04T14:52:34.685Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 565 [2026-02-04T14:52:34.870Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 566 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 567 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 568 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 569 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 570 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 571 [2026-02-04T14:57:30.601Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 572 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[19] Initial response received after 372ms 573 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[19] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[8.6Mbps] 574 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 575 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 576 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 577 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 578 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 579 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 580 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 581 [2026-02-04T14:57:30.974Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 582 [2026-02-04T14:57:30.975Z] PID: 15164 TID: 15216 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 583 [2026-02-04T14:57:30.975Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 584 [2026-02-04T14:57:31.021Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 585 [2026-02-04T14:57:31.021Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 586 [2026-02-04T14:57:31.021Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 587 [2026-02-04T14:57:31.021Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 588 [2026-02-04T14:57:31.021Z] PID: 15164 TID: 15240 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":904.3266874,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770217051000"},"systemUptime":998.7535813,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702170510212939,"weight":1.0}] 589 [2026-02-04T14:57:31.023Z] PID: 15164 TID: 15240 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 590 [2026-02-04T14:57:31.347Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85b4c5c0] req[20] Initial response received after 324ms 591 [2026-02-04T14:57:31.347Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85b4c5c0] req[20] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.8Mbps] 592 [2026-02-04T14:57:31.348Z] PID: 15164 TID: 15212 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 593 [2026-02-04T14:57:34.875Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 594 [2026-02-04T14:57:35.062Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 595 [2026-02-04T15:02:35.067Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 596 [2026-02-04T15:02:35.255Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 597 [2026-02-04T15:07:35.258Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 598 [2026-02-04T15:07:35.447Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 599 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 600 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 601 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 602 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 603 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 604 [2026-02-04T15:12:31.028Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 605 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[21] Initial response received after 310ms 606 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[21] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[7.1Mbps] 607 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 608 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 609 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 610 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 611 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 612 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 613 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 614 [2026-02-04T15:12:31.338Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 615 [2026-02-04T15:12:31.339Z] PID: 15164 TID: 15216 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 616 [2026-02-04T15:12:31.339Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 617 [2026-02-04T15:12:31.354Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 618 [2026-02-04T15:12:31.354Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 619 [2026-02-04T15:12:31.354Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 620 [2026-02-04T15:12:31.354Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 621 [2026-02-04T15:12:35.456Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 622 [2026-02-04T15:12:35.643Z] PID: 15164 TID: 16320 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 623 [2026-02-04T15:14:54.228Z] PID: 15164 TID: 16320 ERROR (eax::services::graphql::DirtyWebsocketSubsTransport::run) SocketError in connection to graphql endpoint: err[0] recv[-1] url[wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 624 [2026-02-04T15:14:54.228Z] PID: 15164 TID: 16320 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Disconnected from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 625 [2026-02-04T15:14:54.228Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[3] 626 [2026-02-04T15:15:54.233Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 627 [2026-02-04T15:15:54.234Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 628 [2026-02-04T15:15:55.250Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 629 [2026-02-04T15:15:55.250Z] PID: 15164 TID: 17912 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 630 [2026-02-04T15:15:55.250Z] PID: 15164 TID: 17912 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 631 [2026-02-04T15:15:55.561Z] PID: 15164 TID: 17912 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 632 [2026-02-04T15:15:55.561Z] PID: 15164 TID: 17912 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 633 [2026-02-04T15:15:55.561Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 634 [2026-02-04T15:20:55.261Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 635 [2026-02-04T15:20:55.446Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 636 [2026-02-04T15:25:55.515Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 637 [2026-02-04T15:25:55.704Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 638 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 639 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 640 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 641 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 642 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 643 [2026-02-04T15:27:31.367Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 644 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[22] Initial response received after 311ms 645 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[22] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[11.4Mbps] 646 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 647 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 648 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 649 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 650 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 651 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 652 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 653 [2026-02-04T15:27:31.679Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 654 [2026-02-04T15:27:31.680Z] PID: 15164 TID: 15220 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 655 [2026-02-04T15:27:31.680Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 656 [2026-02-04T15:27:31.694Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 657 [2026-02-04T15:27:31.694Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 658 [2026-02-04T15:27:31.694Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 659 [2026-02-04T15:27:31.694Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 660 [2026-02-04T15:30:55.713Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 661 [2026-02-04T15:30:55.899Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 662 [2026-02-04T15:35:55.903Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 663 [2026-02-04T15:35:56.090Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 664 [2026-02-04T15:40:56.102Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 665 [2026-02-04T15:40:56.289Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 666 [2026-02-04T15:42:28.046Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[23] Initial response received after 311ms 667 [2026-02-04T15:42:28.046Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[23] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[7.8Mbps] 668 [2026-02-04T15:42:28.047Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [311ms] 669 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 670 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 671 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 672 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 673 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 674 [2026-02-04T15:42:31.715Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 675 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[24] Initial response received after 325ms 676 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[24] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[11.1Mbps] 677 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 678 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 679 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 680 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 681 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 682 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 683 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 684 [2026-02-04T15:42:32.041Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 685 [2026-02-04T15:42:32.042Z] PID: 15164 TID: 15216 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 686 [2026-02-04T15:42:32.042Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 687 [2026-02-04T15:42:32.087Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 688 [2026-02-04T15:42:32.087Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 689 [2026-02-04T15:42:32.087Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 690 [2026-02-04T15:42:32.087Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 691 [2026-02-04T15:42:52.536Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher::::operator ()) Request refresh Entitlements and CatalogDefs due to auto-refresh 692 [2026-02-04T15:42:52.536Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::refreshEntitlements) Requesting external entitlement refresh with trigger=[AutoRefresh] 693 [2026-02-04T15:42:53.192Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85693660] req[25] Initial response received after 655ms 694 [2026-02-04T15:42:53.192Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85693660] req[25] HttpRequest completed: url[https://gateway.ea.com/proxy/commerce/pids/####/refreshexternalentitlements?status=ACTIVE] status[200/200] error[00000000] totalBytes[160] bitrate[10.8Mbps] 695 [2026-02-04T15:42:53.192Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleExternalEntitlementStatus) External entitlement refresh completed with statusCode=[200], fail purposefully: [false] 696 [2026-02-04T15:42:53.192Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshExternalEntitlementsStatus][:0] 697 [2026-02-04T15:42:53.192Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshExternalEntitlementsStatus] 698 [2026-02-04T15:42:58.195Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[AutoRefresh] 699 [2026-02-04T15:42:58.195Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3869] seconds 700 [2026-02-04T15:42:58.195Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[AutoRefresh] 701 [2026-02-04T15:42:58.195Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[AutoRefresh] 702 [2026-02-04T15:42:58.195Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 703 [2026-02-04T15:42:58.885Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[26] Initial response received after 689ms 704 [2026-02-04T15:42:58.885Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[26] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[722.3Mbps] 705 [2026-02-04T15:42:58.885Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [689ms] 706 [2026-02-04T15:42:58.885Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[690ms] milliseconds 707 [2026-02-04T15:42:58.887Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 708 [2026-02-04T15:42:58.887Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 709 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[86482b10] req[28] Initial response received after 387ms 710 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[86482b10] req[28] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[538.1Mbps] 711 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [387ms] 712 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[388ms] milliseconds 713 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 714 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 715 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 716 [2026-02-04T15:42:59.275Z] PID: 15164 TID: 15224 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 717 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 718 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 719 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 720 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 15224 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 721 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 722 [2026-02-04T15:42:59.276Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 723 [2026-02-04T15:42:59.369Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[27] Initial response received after 482ms 724 [2026-02-04T15:42:59.432Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[27] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[4.4Mbps] 725 [2026-02-04T15:42:59.432Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [545ms] 726 [2026-02-04T15:42:59.432Z] PID: 15164 TID: 15212 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[546ms] milliseconds 727 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 728 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 729 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 730 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 731 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 732 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 733 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 734 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 735 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 736 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 737 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 738 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 739 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 740 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 741 [2026-02-04T15:42:59.434Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 742 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 743 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 744 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 745 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 746 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 747 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 748 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 749 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 750 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 751 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 752 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 753 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 754 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 755 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 756 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 757 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 758 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 759 [2026-02-04T15:42:59.435Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 760 [2026-02-04T15:42:59.437Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 761 [2026-02-04T15:42:59.437Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 762 [2026-02-04T15:42:59.437Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 763 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 764 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 765 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 766 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 767 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 768 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 769 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 770 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 771 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 772 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 773 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 774 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 775 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 776 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 777 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 778 [2026-02-04T15:42:59.438Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 779 [2026-02-04T15:42:59.439Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 780 [2026-02-04T15:42:59.439Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 781 [2026-02-04T15:42:59.439Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 782 [2026-02-04T15:42:59.439Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 783 [2026-02-04T15:42:59.439Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 784 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 785 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 786 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 787 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 788 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 789 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 790 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 791 [2026-02-04T15:42:59.440Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 792 [2026-02-04T15:45:56.293Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 793 [2026-02-04T15:45:56.495Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 794 [2026-02-04T15:50:56.502Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 795 [2026-02-04T15:50:56.690Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 796 [2026-02-04T15:55:56.700Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 797 [2026-02-04T15:55:56.889Z] PID: 15164 TID: 17912 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 798 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 799 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 800 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 801 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 802 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 803 [2026-02-04T15:57:32.109Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 804 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[29] Initial response received after 342ms 805 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[29] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[7.6Mbps] 806 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 807 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 808 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 809 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 810 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 811 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 812 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 813 [2026-02-04T15:57:32.452Z] PID: 15164 TID: 15228 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 814 [2026-02-04T15:57:32.453Z] PID: 15164 TID: 15228 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 815 [2026-02-04T15:57:32.453Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 816 [2026-02-04T15:57:32.483Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 817 [2026-02-04T15:57:32.483Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 818 [2026-02-04T15:57:32.483Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 819 [2026-02-04T15:57:32.483Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 820 [2026-02-04T16:00:39.912Z] PID: 15164 TID: 17912 ERROR (eax::services::graphql::DirtyWebsocketSubsTransport::run) SocketError in connection to graphql endpoint: err[0] recv[-1] url[wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 821 [2026-02-04T16:00:39.912Z] PID: 15164 TID: 17912 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Disconnected from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 822 [2026-02-04T16:00:39.912Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[3] 823 [2026-02-04T16:02:07.916Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 824 [2026-02-04T16:02:07.917Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 825 [2026-02-04T16:02:08.865Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 826 [2026-02-04T16:02:08.865Z] PID: 15164 TID: 21700 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 827 [2026-02-04T16:02:08.865Z] PID: 15164 TID: 21700 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 828 [2026-02-04T16:02:09.052Z] PID: 15164 TID: 21700 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 829 [2026-02-04T16:02:09.052Z] PID: 15164 TID: 21700 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 830 [2026-02-04T16:02:09.052Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 831 [2026-02-04T16:07:08.869Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 832 [2026-02-04T16:07:09.056Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 833 [2026-02-04T16:12:09.057Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 834 [2026-02-04T16:12:09.243Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 835 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 836 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 837 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 838 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 839 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 840 [2026-02-04T16:12:32.496Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 841 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[30] Initial response received after 328ms 842 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[30] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[5.9Mbps] 843 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 844 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 845 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 846 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 847 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 848 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 849 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 850 [2026-02-04T16:12:32.825Z] PID: 15164 TID: 15212 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 851 [2026-02-04T16:12:32.826Z] PID: 15164 TID: 15212 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 852 [2026-02-04T16:12:32.826Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 853 [2026-02-04T16:12:32.871Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 854 [2026-02-04T16:12:32.871Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 855 [2026-02-04T16:12:32.871Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 856 [2026-02-04T16:12:32.871Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 857 [2026-02-04T16:17:09.253Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 858 [2026-02-04T16:17:09.442Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 859 [2026-02-04T16:22:09.449Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 860 [2026-02-04T16:22:09.634Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 861 [2026-02-04T16:27:09.635Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 862 [2026-02-04T16:27:09.823Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 863 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 864 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 865 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 866 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 867 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 868 [2026-02-04T16:27:32.916Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 869 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[31] Initial response received after 342ms 870 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[31] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[11.2Mbps] 871 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 872 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 873 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 874 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 875 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 876 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 877 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 878 [2026-02-04T16:27:33.259Z] PID: 15164 TID: 15216 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 879 [2026-02-04T16:27:33.260Z] PID: 15164 TID: 15216 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 880 [2026-02-04T16:27:33.260Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 881 [2026-02-04T16:27:33.289Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 882 [2026-02-04T16:27:33.289Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 883 [2026-02-04T16:27:33.289Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 884 [2026-02-04T16:27:33.289Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 885 [2026-02-04T16:32:09.839Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 886 [2026-02-04T16:32:10.025Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 887 [2026-02-04T16:37:10.027Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 888 [2026-02-04T16:37:10.226Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 889 [2026-02-04T16:42:10.231Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 890 [2026-02-04T16:42:10.418Z] PID: 15164 TID: 21700 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 891 [2026-02-04T16:42:28.419Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[32] Initial response received after 372ms 892 [2026-02-04T16:42:28.419Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[32] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[3.1Mbps] 893 [2026-02-04T16:42:28.419Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [373ms] 894 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 895 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 896 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 897 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 898 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 899 [2026-02-04T16:42:33.298Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 900 [2026-02-04T16:42:33.592Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[33] Initial response received after 293ms 901 [2026-02-04T16:42:33.592Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[33] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[5.0Mbps] 902 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 903 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 904 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 905 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 906 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 907 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 908 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 909 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 910 [2026-02-04T16:42:33.593Z] PID: 15164 TID: 15208 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 911 [2026-02-04T16:42:33.594Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 912 [2026-02-04T16:42:33.622Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 913 [2026-02-04T16:42:33.623Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 914 [2026-02-04T16:42:33.623Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 915 [2026-02-04T16:42:33.623Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 916 [2026-02-04T16:44:07.860Z] PID: 15164 TID: 21700 ERROR (eax::services::graphql::DirtyWebsocketSubsTransport::run) SocketError in connection to graphql endpoint: err[0] recv[-1] url[wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 917 [2026-02-04T16:44:07.860Z] PID: 15164 TID: 21700 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Disconnected from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 918 [2026-02-04T16:44:07.860Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[3] 919 [2026-02-04T16:45:47.866Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 920 [2026-02-04T16:45:47.867Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 921 [2026-02-04T16:45:48.828Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 922 [2026-02-04T16:45:48.828Z] PID: 15164 TID: 19020 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 923 [2026-02-04T16:45:48.828Z] PID: 15164 TID: 19020 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 924 [2026-02-04T16:45:49.013Z] PID: 15164 TID: 19020 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 925 [2026-02-04T16:45:49.013Z] PID: 15164 TID: 19020 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 926 [2026-02-04T16:45:49.013Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 927 [2026-02-04T16:47:27.201Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher::::operator ()) Request refresh Entitlements and CatalogDefs due to auto-refresh 928 [2026-02-04T16:47:27.201Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::refreshEntitlements) Requesting external entitlement refresh with trigger=[AutoRefresh] 929 [2026-02-04T16:47:28.099Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[85693660] req[34] Initial response received after 898ms 930 [2026-02-04T16:47:28.099Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[85693660] req[34] HttpRequest completed: url[https://gateway.ea.com/proxy/commerce/pids/####/refreshexternalentitlements?status=ACTIVE] status[200/200] error[00000000] totalBytes[160] bitrate[6.5Mbps] 931 [2026-02-04T16:47:28.099Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleExternalEntitlementStatus) External entitlement refresh completed with statusCode=[200], fail purposefully: [false] 932 [2026-02-04T16:47:28.100Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshExternalEntitlementsStatus][:0] 933 [2026-02-04T16:47:28.100Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshExternalEntitlementsStatus] 934 [2026-02-04T16:47:33.112Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[AutoRefresh] 935 [2026-02-04T16:47:33.112Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3481] seconds 936 [2026-02-04T16:47:33.112Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[AutoRefresh] 937 [2026-02-04T16:47:33.112Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[AutoRefresh] 938 [2026-02-04T16:47:33.113Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 939 [2026-02-04T16:47:33.685Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[35] Initial response received after 571ms 940 [2026-02-04T16:47:33.685Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[35] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[13576] bitrate[338.8Mbps] 941 [2026-02-04T16:47:33.685Z] PID: 15164 TID: 12612 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [572ms] 942 [2026-02-04T16:47:33.685Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[573ms] milliseconds 943 [2026-02-04T16:47:33.688Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 944 [2026-02-04T16:47:33.689Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 945 [2026-02-04T16:47:34.181Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[860c8f50] req[36] Initial response received after 492ms 946 [2026-02-04T16:47:34.181Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[86482b10] req[37] Initial response received after 491ms 947 [2026-02-04T16:47:34.181Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[86482b10] req[37] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[472.4Mbps] 948 [2026-02-04T16:47:34.181Z] PID: 15164 TID: 15216 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [491ms] 949 [2026-02-04T16:47:34.181Z] PID: 15164 TID: 15216 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[493ms] milliseconds 950 [2026-02-04T16:47:34.182Z] PID: 15164 TID: 15216 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 951 [2026-02-04T16:47:34.182Z] PID: 15164 TID: 15216 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 952 [2026-02-04T16:47:34.182Z] PID: 15164 TID: 15216 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 953 [2026-02-04T16:47:34.182Z] PID: 15164 TID: 15216 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 954 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 15216 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 955 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 15216 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 956 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 957 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 15216 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 958 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 959 [2026-02-04T16:47:34.183Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 960 [2026-02-04T16:47:34.258Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[860c8f50] req[36] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[3.6Mbps] 961 [2026-02-04T16:47:34.258Z] PID: 15164 TID: 15212 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [569ms] 962 [2026-02-04T16:47:34.258Z] PID: 15164 TID: 15212 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[570ms] milliseconds 963 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 964 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 965 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 966 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 967 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 968 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 969 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 970 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 971 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 972 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 973 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 974 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 975 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 976 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 977 [2026-02-04T16:47:34.261Z] PID: 15164 TID: 15212 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 978 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 979 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 980 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 981 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 982 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 983 [2026-02-04T16:47:34.262Z] PID: 15164 TID: 15212 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 984 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 985 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 986 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 987 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 988 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 989 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 990 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 991 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 992 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 993 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 994 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 995 [2026-02-04T16:47:34.263Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 996 [2026-02-04T16:47:34.267Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 997 [2026-02-04T16:47:34.267Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 998 [2026-02-04T16:47:34.267Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 999 [2026-02-04T16:47:34.267Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 1000 [2026-02-04T16:47:34.268Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 1001 [2026-02-04T16:47:34.268Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 1002 [2026-02-04T16:47:34.268Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 1003 [2026-02-04T16:47:34.268Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 1004 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 1005 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 1006 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 1007 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 1008 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 1009 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 1010 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 1011 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 1012 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 1013 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 1014 [2026-02-04T16:47:34.269Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 1015 [2026-02-04T16:47:34.270Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 1016 [2026-02-04T16:47:34.292Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 1017 [2026-02-04T16:47:34.293Z] PID: 15164 TID: 12612 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 1018 [2026-02-04T16:47:34.293Z] PID: 15164 TID: 12612 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 1019 [2026-02-04T16:47:34.293Z] PID: 15164 TID: 12612 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 1020 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 1021 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 1022 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 1023 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 1024 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 1025 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 1026 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 1027 [2026-02-04T16:47:34.294Z] PID: 15164 TID: 12612 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 1028 [2026-02-04T16:50:48.833Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 1029 [2026-02-04T16:50:49.082Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1030 [2026-02-04T16:55:49.093Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 1031 [2026-02-04T16:55:49.280Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1032 [2026-02-04T16:57:33.643Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 1033 [2026-02-04T16:57:33.643Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 1034 [2026-02-04T16:57:33.643Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 1035 [2026-02-04T16:57:33.644Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 1036 [2026-02-04T16:57:33.644Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1037 [2026-02-04T16:57:33.644Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 1038 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[38] Initial response received after 310ms 1039 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[38] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[3.5Mbps] 1040 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 1041 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 1042 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 1043 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 1044 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 1045 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 1046 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 1047 [2026-02-04T16:57:33.955Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 1048 [2026-02-04T16:57:33.956Z] PID: 15164 TID: 15220 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 1049 [2026-02-04T16:57:33.957Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 1050 [2026-02-04T16:57:33.970Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 1051 [2026-02-04T16:57:33.970Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 1052 [2026-02-04T16:57:33.970Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1053 [2026-02-04T16:57:33.970Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 1054 [2026-02-04T17:00:49.286Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 1055 [2026-02-04T17:00:49.471Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1056 [2026-02-04T17:05:49.482Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 1057 [2026-02-04T17:05:49.667Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1058 [2026-02-04T17:10:49.677Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 1059 [2026-02-04T17:10:49.862Z] PID: 15164 TID: 19020 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 1060 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 1061 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 1062 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 1063 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 1064 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1065 [2026-02-04T17:12:33.999Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 1066 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8615b9c0] req[39] Initial response received after 310ms 1067 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8615b9c0] req[39] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[10.1Mbps] 1068 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 1069 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 1070 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 1071 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 1072 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 1073 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 1074 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 1075 [2026-02-04T17:12:34.310Z] PID: 15164 TID: 15220 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 1076 [2026-02-04T17:12:34.311Z] PID: 15164 TID: 15220 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 1077 [2026-02-04T17:12:34.311Z] PID: 15164 TID: 12612 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 1078 [2026-02-04T17:12:34.326Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 1079 [2026-02-04T17:12:34.326Z] PID: 15164 TID: 12612 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 1080 [2026-02-04T17:12:34.326Z] PID: 15164 TID: 12612 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 1081 [2026-02-04T17:12:34.326Z] PID: 15164 TID: 12612 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 1082 [2026-02-04T17:14:35.459Z] PID: 15164 TID: 15168 INFO (eax::apps::BackgroundService::onSystemShutdown) OS is shutting down 1083 [2026-02-04T17:14:35.459Z] PID: 15164 TID: 15244 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [sys.shutdown.info]: [{"appUptime":9128.7646621,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":9223.191556,"taxonomy":"sys.shutdown.info","throttleCount":0,"timestamp":17702252754592684,"weight":1.0}] 1084 [2026-02-04T17:14:35.882Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[8611f690] req[40] Initial response received after 422ms 1085 [2026-02-04T17:14:35.882Z] PID: 15164 TID: 15268 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[8611f690] req[40] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[4.6Mbps] 1 [2026-02-05T11:59:46.709Z] PID: 11452 TID: 13488 INFO (eax::ServiceData::setupService) Service Running... 2 [2026-02-05T11:59:46.724Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService)] 3 [2026-02-05T11:59:46.733Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EABackgroundService) (Outbound)] 4 [2026-02-05T11:59:46.743Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft)] 5 [2026-02-05T11:59:46.752Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAConnect_microsoft) (Outbound)] 6 [2026-02-05T11:59:46.762Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop)] 7 [2026-02-05T11:59:46.770Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EADesktop) (Outbound)] 8 [2026-02-05T11:59:46.779Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP)] 9 [2026-02-05T11:59:46.787Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EAGEP) (Outbound)] 10 [2026-02-05T11:59:46.795Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc)] 11 [2026-02-05T11:59:46.804Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALocalHostSvc) (Outbound)] 12 [2026-02-05T11:59:46.812Z] PID: 11452 TID: 13488 DEBUG (eax::apps::suite::addFirewallRule) Firewall rule already in place [EA app (EALaunchHelper) (Outbound)] 13 [2026-02-05T11:59:46.816Z] PID: 11452 TID: 13488 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[11452] 14 [2026-02-05T11:59:46.816Z] PID: 11452 TID: 13488 INFO (eax::apps::utils::logAppInfo) Version: 13.631.0-6144-bfca0e940 15 [2026-02-05T11:59:46.816Z] PID: 11452 TID: 13488 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe -start] 16 [2026-02-05T11:59:46.816Z] PID: 11452 TID: 13488 INFO (eax::apps::utils::logAppInfo) Canonical path: [D:\EA_App\EA Desktop\EA Desktop\EABackgroundService.exe] 17 [2026-02-05T11:59:46.857Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::initExperimentBucket) Experimentation bucket[34] 18 [2026-02-05T11:59:46.859Z] PID: 11452 TID: 13488 INFO (eax::services::telemetry::RattTelemetrySenderV2::init) machash b4a2d1d9d03787a6129017af1dc04eaf6f04f546 default update bucket id 34 19 [2026-02-05T11:59:46.860Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 20 [2026-02-05T11:59:46.860Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"980977cc-0502-4ccd-b25f-434b97dbca0b","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":""}}] 21 [2026-02-05T11:59:47.224Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7d9b4200] req[1] Initial response received after 363ms 22 [2026-02-05T11:59:47.255Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7d9b4200] req[1] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5439] bitrate[1.3Mbps] 23 [2026-02-05T11:59:47.256Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7d9cc730] req[2] Initial response received after 394ms 24 [2026-02-05T11:59:47.256Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7d9cc730] req[2] HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json] status[200/200] error[00000000] totalBytes[11548] bitrate[1700.9Mbps] 25 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 26 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 27 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 28 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 29 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 30 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 31 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 32 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 33 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 34 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 35 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 36 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 37 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 38 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 39 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 40 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 41 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 42 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 43 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 44 [2026-02-05T11:59:47.257Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 45 [2026-02-05T11:59:47.259Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadCloudConfig) Cloud config signature check passed 46 [2026-02-05T11:59:47.261Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 47 [2026-02-05T11:59:47.280Z] PID: 11452 TID: 13488 INFO (eax::apps::AppMainCommon::init) Listening for PowerStateChange events 48 [2026-02-05T11:59:47.281Z] PID: 11452 TID: 13488 DEBUG (eax::apps::ShutdownTimeout::init) Shutdown guard running, mode[Quit] 49 [2026-02-05T11:59:47.281Z] PID: 11452 TID: 10172 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 50 [2026-02-05T11:59:47.281Z] PID: 11452 TID: 3408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6489952,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"versioned_staging","gateValue":"true","time":"1770292787000"},"systemUptime":969.0097118,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702927872817196,"weight":1.0}] 51 [2026-02-05T11:59:47.281Z] PID: 11452 TID: 10172 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 52 [2026-02-05T11:59:47.282Z] PID: 11452 TID: 10172 DEBUG (eax::apps::suite::setThirdPartyAvailability) Changing third party availability, new value[available] 53 [2026-02-05T11:59:47.284Z] PID: 11452 TID: 3408 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [versioned_staging] 54 [2026-02-05T11:59:47.290Z] PID: 11452 TID: 13488 DEBUG (eax::apps::BackgroundServiceComponent::Impl::subscribeToMessages) bgs: auto ipc 55 [2026-02-05T11:59:47.290Z] PID: 11452 TID: 9248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":0.6582281,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"auto_ipc","gateValue":"true","time":"1770292787000"},"systemUptime":969.0189446,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702927872909524,"weight":1.0}] 56 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{196BB40D-1578-3D01-B289-BEFC77A11A1E}] 57 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{E824E81C-80A4-3DFF-B5F9-4842A9FF5F7F}] 58 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{13A4EE12-23EA-3371-91EE-EFB36DDFFF3E}] 59 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{A749D8E6-B613-3BE3-8F5F-045C84EBA29B}] 60 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{922480B5-CAEB-4B1B-AAA4-9716EFDCE26B}] 61 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 DEBUG (eax::components::contentInstall::isVCRedistVersionInstalled) Product buffer [{43B0D101-A022-48F4-9D04-BA404CEB1D53}] 62 [2026-02-05T11:59:47.291Z] PID: 11452 TID: 16092 INFO (eax::components::contentInstall::VCRedistsChecker::downloadAll) No missing VC redistributables found 63 [2026-02-05T11:59:47.293Z] PID: 11452 TID: 9248 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) [Statsig]: Statsig event [statsig::gate_exposure] or gate exposure [auto_ipc] is ignored as the user ID is empty 64 [2026-02-05T11:59:47.294Z] PID: 11452 TID: 13488 INFO (eax::services::ipc::IpcServerImpl::buildAndStart) Server[bgs] : Ipc Server listening on [localhost:0] port [55873] 65 [2026-02-05T11:59:47.295Z] PID: 11452 TID: 13488 DEBUG (eax::services::updater::UpdaterStateMachine::registerCallbacks) StateMachine Host registering callbacks 66 [2026-02-05T11:59:47.295Z] PID: 11452 TID: 13488 DEBUG (eax::services::updater::UpdaterStateMachine::loadDefinition) Loading definitions of the state machine 67 [2026-02-05T11:59:47.298Z] PID: 11452 TID: 3472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.strt]: [{"appUptime":0.6659836,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"app":"EABackgroundService.exe"},"systemUptime":969.0266999,"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":17702927872987072,"weight":1.0}] 68 [2026-02-05T11:59:47.299Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallStoreAdded][:0] 69 [2026-02-05T11:59:47.299Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [InstallStoreAdded][:0] 70 [2026-02-05T11:59:47.299Z] PID: 11452 TID: 17112 INFO (eax::services::updater::UpdaterStateMachine::doStartup) Cached update-info: [{"receivedTime":"1770215565","updateType":"none","version":"13.631.0.6144"}] 71 [2026-02-05T11:59:47.299Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doStartup) Ignore update-info cache: expired 72 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 73 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 INFO (eax::services::updater::initializeUpdateBucket) Generated bucket value : 34 74 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 75 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::doStartup) Updater startup took 1ms 76 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ApplicationStateChanged][:0] 77 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [ApplicationStateChanged][:0] 78 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [InstallStoreAdded] 79 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallStoreAdded] 80 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 81 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Application state has changed to [online] 82 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ApplicationStateChanged] 83 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::handleOnlineApplicationState) Application online, but do not have an online user 84 [2026-02-05T11:59:47.300Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::handleApplicationState::::operator ()) Application state: [1] 85 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogStoreAdded][:0] 86 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogStoreAdded][:0] 87 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [CatalogStoreAdded][:0] 88 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 89 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 90 [2026-02-05T11:59:47.306Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogStoreAdded] 91 [2026-02-05T11:59:47.309Z] PID: 11452 TID: 6748 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2.exe] 92 [2026-02-05T11:59:47.309Z] PID: 11452 TID: 6748 INFO (eax::domain::serialize::content::deserializeInstallStoreV1) launcher.exePath=[[HKEY_LOCAL_MACHINE\SOFTWARE\Respawn\Titanfall2\Install Dir]Titanfall2_trial.exe] 93 [2026-02-05T11:59:47.310Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::onInstallStoreLoadComplete) Content info store loaded. Validating info state. 94 [2026-02-05T11:59:47.310Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 95 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 96 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\Titanfall2\] for software [Origin.SFT.50.0000532] 97 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\common\] for software [Origin.SFT.50.0000532] 98 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\steamapps\] for software [Origin.SFT.50.0000532] 99 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\SteamLibrary\] for software [Origin.SFT.50.0000532] 100 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) Watching path [D:\] for software [Origin.SFT.50.0000532] 101 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 102 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 103 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 104 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 105 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 106 [2026-02-05T11:59:47.311Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 107 [2026-02-05T11:59:47.317Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 108 [2026-02-05T11:59:47.317Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 109 [2026-02-05T11:59:47.317Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 110 [2026-02-05T11:59:47.317Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 111 [2026-02-05T11:59:47.320Z] PID: 11452 TID: 17112 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 112 [2026-02-05T11:59:47.321Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 113 [2026-02-05T11:59:47.321Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 114 [2026-02-05T11:59:47.401Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::installComServer) Setting extension folder permissions for: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAConnect_microsoft.exe "eaconnect.microsoft://"] 115 [2026-02-05T11:59:47.401Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::installComServer) Registering com server with GCE_CLSID: [F996089D-88E6-4C97-B6B6-63BAAE0E4B37] 116 [2026-02-05T11:59:47.402Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::installComServer) Registering extension as loadable xbox app: [XPFC0VB7MLFWLC] 117 [2026-02-05T11:59:47.402Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::setInstallationState) LOCAL_MACHINE registry extension installation state set to: Installed 118 [2026-02-05T11:59:47.408Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::setInstallationStateForUser) Set installation state to: Installed 119 [2026-02-05T11:59:47.408Z] PID: 11452 TID: 10172 INFO (eax::services::comInstall::setInstallationState) Set COM installation state to: Installed 120 [2026-02-05T11:59:47.408Z] PID: 11452 TID: 3408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [updt.dstg.rslt]: [{"appUptime":0.6675685,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"dura":"0","ecod":"0"},"systemUptime":969.028285,"taxonomy":"updt.dstg.rslt","throttleCount":0,"timestamp":17702927873002928,"weight":1.0}] 121 [2026-02-05T11:59:47.409Z] PID: 11452 TID: 3408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [boot.sess.rcvr]: [{"appUptime":0.6681115,"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"error_count":0},"systemUptime":969.028828,"taxonomy":"boot.sess.rcvr","throttleCount":0,"timestamp":17702927873008356,"weight":1.0}] 122 [2026-02-05T11:59:47.409Z] PID: 11452 TID: 3408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [com.install.success]: [{"appUptime":0.7753371,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":null,"systemUptime":969.1360536,"taxonomy":"com.install.success","throttleCount":0,"timestamp":17702927874080609,"weight":1.0}] 123 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dbf0740] req[3] Initial response received after 406ms 124 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dbf0740] req[3] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.2Mbps] 125 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dd06490] req[6] Initial response received after 372ms 126 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 5132 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [versioned_staging] with status 202 127 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dd06490] req[6] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[19.3Mbps] 128 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 129 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 130 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 131 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 132 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 133 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 134 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 135 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 136 [2026-02-05T11:59:47.690Z] PID: 11452 TID: 16164 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 137 [2026-02-05T11:59:47.691Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 138 [2026-02-05T11:59:47.691Z] PID: 11452 TID: 17112 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 139 [2026-02-05T11:59:47.721Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dbba9a0] req[4] Initial response received after 425ms 140 [2026-02-05T11:59:47.721Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dbba9a0] req[4] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql?query=query%20getServerTimestamp%20%7b%20unixTimestampSeconds%20%7d] status[200/200] error[00000000] totalBytes[44] bitrate[6.2Mbps] 141 [2026-02-05T11:59:47.721Z] PID: 11452 TID: 17112 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [] took [426ms] 142 [2026-02-05T11:59:47.737Z] PID: 11452 TID: 17112 INFO (eax::services::updater::CleanupManager::doCleanupImpl) Cleaning up old client contents/update files, reason[scheduled, no update required] 143 [2026-02-05T11:59:47.743Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::CleanupManager::doCleanupImpl) Successfully cleaned up old staged content, stopping cleanup timer 144 [2026-02-05T11:59:47.743Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 145 [2026-02-05T11:59:47.743Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 146 [2026-02-05T11:59:47.743Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 147 [2026-02-05T11:59:47.743Z] PID: 11452 TID: 17112 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 148 [2026-02-05T11:59:47.753Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[5] Initial response received after 452ms 149 [2026-02-05T11:59:47.753Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[5] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.8Mbps] 150 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 151 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 152 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 153 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 154 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 155 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 156 [2026-02-05T11:59:47.818Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 157 [2026-02-05T11:59:47.819Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 158 [2026-02-05T11:59:47.819Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 159 [2026-02-05T11:59:48.076Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[7] Initial response received after 323ms 160 [2026-02-05T11:59:48.076Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[7] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.2Mbps] 161 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 162 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 163 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 164 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 165 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 17112 DEBUG (eax::apps::BackgroundServiceComponent::Impl::startClientApplication) Attempting to start client 166 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 6748 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":1.4858207,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":969.8465372,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702927881185461,"weight":1.0}] 167 [2026-02-05T11:59:48.118Z] PID: 11452 TID: 17112 INFO (eax::apps::startExecutable) Starting executable [EADesktop.exe] with arguments [-ls=BackgroundService -silent] 168 [2026-02-05T11:59:48.132Z] PID: 11452 TID: 17112 INFO (eax::apps::startExecUsingExplorerCred) Starting client using explorer credentials: 'C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EADesktop.exe' with args: '-ls=BackgroundService -silent' 169 [2026-02-05T11:59:48.447Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[8] Initial response received after 326ms 170 [2026-02-05T11:59:48.447Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[8] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.4Mbps] 171 [2026-02-05T11:59:50.767Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 172 [2026-02-05T11:59:50.767Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [EADesktop.exe] 173 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterStepCompleteNotif] 174 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: EADesktop.exe : Connected 175 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientConnected][:0] 176 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientConnected] 177 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Number of connected clients=[1] 178 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 179 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 180 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdaterDownloadProgNotif] 181 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ExternalActionNotif] 182 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CatalogUpdatedNotif] 183 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.DownloadStatusNotif] 184 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallCompletedNotif] 185 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 15016 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentReadyNotif] 186 [2026-02-05T11:59:50.768Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 187 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GeneralErrorMessageNotif] 188 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 189 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ShowErrorDialogNotif] 190 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUpdatedNotif] 191 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallUpdatedNotif] 192 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshInstallStateCompletedNotif] 193 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueUpdatedNotif] 194 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallQueueReadinessNotif] 195 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ContentUninstallStatusNotif] 196 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 4212 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GepReadyNotif] 197 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 198 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ClearLink2EAPendingNotif] 199 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.PrivilegedBackupRestoredNotif] 200 [2026-02-05T11:59:50.769Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CloudSyncStatusNotif] 201 [2026-02-05T11:59:50.770Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.TelemetryEventNotif] 202 [2026-02-05T11:59:50.770Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshAuthNotif] 203 [2026-02-05T11:59:50.770Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.RefreshExtEntitlementsNotif] 204 [2026-02-05T11:59:50.770Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.FocusMainWindowNotif] 205 [2026-02-05T11:59:50.771Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.CheckAuthViewVisibilityNotif] 206 [2026-02-05T11:59:50.771Z] PID: 11452 TID: 3176 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.LoadEntitlementsFailedNotif] 207 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::CatalogUpdated] 208 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueUpdated] 209 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallQueueReadiness] 210 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::ShowErrorDialog] 211 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::auth::RefreshAuth] 212 [2026-02-05T11:59:50.772Z] PID: 11452 TID: 15016 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::ui::CheckAuthViewVisibility] 213 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUninstallStatus] 214 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshInstallStateCompleted] 215 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::RefreshExternalEntitlementsStatus] 216 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 7316 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::ContentUpdated] 217 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::content::InstallCompleted] 218 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::GeneralErrorMessage] 219 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::services::ipc::RegisterMessageTypes] 220 [2026-02-05T11:59:50.773Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 221 [2026-02-05T11:59:50.774Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 222 [2026-02-05T11:59:50.775Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 223 [2026-02-05T11:59:50.776Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 224 [2026-02-05T11:59:50.776Z] PID: 11452 TID: 3408 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":4.1436646,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":972.5043811,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702927907763896,"weight":1.0}] 225 [2026-02-05T11:59:50.790Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doMarkUpdateCheckStep) Do mark update check step 226 [2026-02-05T11:59:50.790Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doStartUpdateCheck) Starting update check 227 [2026-02-05T11:59:50.791Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdateDiscoverer::sendGrUpgradeQuery) Querying Autopatch for gradual rollout version availability with bucket 34. 228 [2026-02-05T11:59:50.791Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 229 [2026-02-05T11:59:50.791Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 230 [2026-02-05T11:59:50.792Z] PID: 11452 TID: 17112 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 231 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dd06490] req[10] Initial response received after 73ms 232 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dd06490] req[10] HttpRequest completed: url[https://autopatch.juno.ea.com/autopatch/upgrade/buckets/34] status[200/200] error[00000000] totalBytes[113] bitrate[7.2Mbps] 233 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 234 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 235 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = recommended.version, Value is 13.631.0.6144 236 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for downloadURL received in the Autopatch SAL response 237 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.version, Value is 13.621.0.6134 238 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) Response for key = minimum.activationDate, Value is 2026-01-23T19:40Z 239 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 VERBOSE (eax::services::updater::buildSignatureUrl) Update download url is empty, returning empty signature url 240 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::services::updater::retrieveSingleUpdateInfo) No value for hash received in the Autopatch SAL response 241 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 3300 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 242 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 17112 INFO (eax::services::updater::UpdaterStateMachine::onUpdateCheckComplete) Update is NOT available 243 [2026-02-05T11:59:50.865Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyStepComplete) Notify step complete. Current state: [Idle] 244 [2026-02-05T11:59:50.866Z] PID: 11452 TID: 17112 DEBUG (eax::services::updater::UpdaterStateMachine::doNotifyUpdateInfo) Notify update info 245 [2026-02-05T11:59:50.866Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 246 [2026-02-05T11:59:50.866Z] PID: 11452 TID: 17112 DEBUG (eax::apps::IpcServerBackgroundService::notifyUpdate) CLIENT DEBUG: update notification broadcast to IPC 247 [2026-02-05T11:59:51.096Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[9] Initial response received after 317ms 248 [2026-02-05T11:59:51.096Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[9] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.9Mbps] 249 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 250 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 251 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 252 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 253 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 254 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 17112 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 255 [2026-02-05T11:59:51.218Z] PID: 11452 TID: 16976 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":4.5859664,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":972.946683,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702927912186918,"weight":1.0}] 256 [2026-02-05T11:59:51.567Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[11] Initial response received after 344ms 257 [2026-02-05T11:59:51.567Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[11] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.0Mbps] 258 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 259 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.ManualOfflineStatusChangedReq] 260 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 17112 INFO (eax::apps::BackgroundServiceComponent::Impl::setupIpc::::operator ()) Setting manual offline flag [false] 261 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::RefreshSystemConfig] 262 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyProcessIdReq] 263 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.NotifyLsxPortReq] 264 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.GetInstallQueueReq] 265 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.InstallStatusInfoReq] 266 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=refreshing 267 [2026-02-05T11:59:51.726Z] PID: 11452 TID: 17112 DEBUG (`anonymous-namespace'::overwriteOriginRegistryKeys) Overwriting Origin's protocol/client path registry keys (if necessary) 268 [2026-02-05T11:59:51.727Z] PID: 11452 TID: 17112 INFO (`anonymous-namespace'::overwriteOriginRegistryKeys) Origin Keys have already been set, no need to reset them. 269 [2026-02-05T11:59:51.727Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ClientProcessId][:0] 270 [2026-02-05T11:59:51.727Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientProcessId][:0] 271 [2026-02-05T11:59:51.727Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentUninstall Inbox], added message [ClientProcessId][:0] 272 [2026-02-05T11:59:51.727Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [GetInstallQueue][:0] 273 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 274 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 275 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 276 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 277 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 278 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 279 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 280 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 281 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 282 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 283 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 284 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 285 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 286 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 287 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 288 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 289 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 290 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 291 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 292 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 13488 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 293 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (2) for message [ClientProcessId] 294 [2026-02-05T11:59:51.728Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 295 [2026-02-05T11:59:51.729Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientProcessId] 296 [2026-02-05T11:59:51.729Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetInstallQueue] 297 [2026-02-05T11:59:51.731Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueUpdated][:0] 298 [2026-02-05T11:59:51.731Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueUpdated] 299 [2026-02-05T11:59:51.732Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadCachedCloudConfig) Cached cloud config signature check passed 300 [2026-02-05T11:59:51.734Z] PID: 11452 TID: 13488 INFO (eax::apps::AppConfigUtil::loadDynamicConfigs) ExperimentsStatus=loaded 301 [2026-02-05T11:59:52.609Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 302 [2026-02-05T11:59:52.609Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [GetCatalogStoreReq][:0] 303 [2026-02-05T11:59:52.609Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [GetCatalogStoreReq][:0] 304 [2026-02-05T11:59:52.609Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [GetCatalogStoreReq] 305 [2026-02-05T11:59:52.611Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 306 [2026-02-05T11:59:52.611Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 307 [2026-02-05T11:59:52.611Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 308 [2026-02-05T11:59:52.612Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 309 [2026-02-05T11:59:52.644Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 310 [2026-02-05T11:59:52.644Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 311 [2026-02-05T11:59:52.644Z] PID: 11452 TID: 10172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":6.0120981,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":974.3728146,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702927926448232,"weight":1.0}] 312 [2026-02-05T11:59:52.967Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[12] Initial response received after 319ms 313 [2026-02-05T11:59:52.967Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[12] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.4Mbps] 314 [2026-02-05T11:59:53.636Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 315 [2026-02-05T11:59:53.636Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 316 [2026-02-05T11:59:53.636Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 317 [2026-02-05T11:59:53.636Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 318 [2026-02-05T11:59:53.637Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 319 [2026-02-05T11:59:53.637Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 320 [2026-02-05T11:59:53.638Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 321 [2026-02-05T11:59:53.638Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 322 [2026-02-05T11:59:54.327Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::auth::AccountAuthUpdate] 323 [2026-02-05T11:59:54.328Z] PID: 11452 TID: 17112 INFO (eax::apps::UserSessionController::onSessionChanged) Handling user session event 324 [2026-02-05T11:59:54.328Z] PID: 11452 TID: 17112 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::refreshExperiments) [Statsig]: Request Url=[https://statsigapi.net/v1/initialize], Payload=[{"hash":"djb2","statsigMetadata":{"sdkType":"cpp-client","sdkVersion":"0.0.1","sessionID":"980977cc-0502-4ccd-b25f-434b97dbca0b","stableID":"b4a2d1d9-d037-487a-a129-017af1dc04ea"},"user":{"appVersion":"13.631.0.6144","custom":{"appName":"EABackgroundService","appVersionBuild":0,"appVersionMajor":13,"appVersionMinor":631,"appVersionRev":6144,"bucket":34,"isInternalUser":false,"macHash":"b4a2d1d9d03787a6129017af1dc04eaf6f04f546","platform":"pc"},"statsigEnvironment":{"tier":"production"},"userID":"1011172646453"}}] 325 [2026-02-05T11:59:54.328Z] PID: 11452 TID: 17112 WARN (eax::apps::updateUserExperiments) Waiting for experiment refresh to finish 326 [2026-02-05T11:59:54.608Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7d9b4200] req[13] Initial response received after 279ms 327 [2026-02-05T11:59:54.639Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7d9b4200] req[13] HttpRequest completed: url[https://statsigapi.net/v1/initialize] status[200/200] error[00000000] totalBytes[5609] bitrate[1.4Mbps] 328 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [baseslug_as_parent] with ID [4292562388] is enabled 329 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [age_verification_gates] with ID [2698353956] is disabled 330 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [delete_orphaned_files] with ID [386616435] is enabled 331 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cloud_conflict_resolution] with ID [1798810159] is enabled 332 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [akamai_cdn_only] with ID [1400055583] has no rules or does not exist 333 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [auto_ipc] with ID [1439053196] is enabled 334 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [cef_pump_dynamic] with ID [2258650499] is disabled 335 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements] with ID [3633389809] is enabled 336 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [pc_volume_errors_check] with ID [3458382829] is enabled 337 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eaconnect_ipc_improvements2] with ID [965934433] is enabled 338 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [versioned_staging] with ID [845392755] is enabled 339 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [eager_cleanup] with ID [320418461] is enabled 340 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [in_place_updates] with ID [1800594424] is enabled 341 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [known_version_patching] with ID [913549213] is enabled 342 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [library_refactor_rollout] with ID [2471593656] is enabled 343 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [login_timeout_transition] with ID [2391860105] is enabled 344 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [master_title_disable] with ID [1821261028] is disabled 345 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [phase_3_languages_enabled] with ID [2451320141] is enabled 346 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [unordered_jobs] with ID [392481281] is enabled 347 [2026-02-05T11:59:54.641Z] PID: 11452 TID: 16336 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::parseStatsigResponse) [Statsig]: Gate [use_cef_cookies] with ID [1250359004] is disabled 348 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [UserSessionChanged][:0] 349 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [UserSessionChanged][:0] 350 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [UserSessionChanged][:0] 351 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentLibraryComponent Inbox], added message [UserSessionChanged][:0] 352 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 353 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 DEBUG (eax::apps::CloudSyncController::handleUserSessionModified) User Session Started/Modified: authenticated=1 354 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 355 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionStarted) authenticated=1 356 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) Configuration variable app.multipleInstances=[false] 357 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleUserSessionActive) AuthToken set to [value], nuchash=[1f7363cbd7ace95e9750720b4e24cf2af10f2ac9b2454ba13075a1db332d5d39] 358 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [UserSessionChanged] 359 [2026-02-05T11:59:54.645Z] PID: 11452 TID: 16092 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::stop) Disconnecting from graphql endpoint [] 360 [2026-02-05T11:59:54.646Z] PID: 11452 TID: 16092 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::connect) Connecting to graphql subscription endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] with AuthToken [####] 361 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::requestContentRefresh) requestContentRefresh() called with trigger=[UserLogin] 362 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::resetContentAutoRefresher) Scheduling auto-refresh of Entitlements and CatalogDefs in [3868] seconds 363 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::NucleusEntitlementStore::reloadEntitlements) reloadEntitlements() called with trigger=[UserLogin] 364 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::NucleusEntitlementStore::sendRequest) NucleusEntitlementStore::sendRequest called with trigger=[UserLogin] 365 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Nucleus Query] starting attempt=[1/3] 366 [2026-02-05T11:59:54.660Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 367 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 10172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":8.02836,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"baseslug_as_parent","gateValue":"true","time":"1770292794000"},"systemUptime":976.3890765,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702927946610851,"weight":1.0}] 368 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 369 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 370 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 371 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 372 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 373 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 374 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 375 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 376 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 377 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 378 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [29] offers 379 [2026-02-05T11:59:54.661Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 380 [2026-02-05T11:59:54.663Z] PID: 11452 TID: 10172 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] 381 [2026-02-05T11:59:54.664Z] PID: 11452 TID: 10172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [statsig::gate_exposure]: [{"appUptime":8.0283828,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"gate":"master_title_disable","gateValue":"false","time":"1770292794000"},"systemUptime":976.3890992,"taxonomy":"statsig::gate_exposure","throttleCount":0,"timestamp":17702927946611083,"weight":1.0}] 382 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 383 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 384 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 385 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 10172 DEBUG (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent) Sending STATSIG Telemetry event [statsig::gate_exposure] or gate exposure [master_title_disable] 386 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 387 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 388 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data loaded 389 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 390 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 391 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 392 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 393 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 394 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 395 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 396 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 397 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 398 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 399 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 400 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 401 [2026-02-05T11:59:54.666Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 402 [2026-02-05T11:59:54.685Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 403 [2026-02-05T11:59:54.685Z] PID: 11452 TID: 17112 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 404 [2026-02-05T11:59:54.685Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 405 [2026-02-05T11:59:54.685Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 406 [2026-02-05T11:59:54.689Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 407 [2026-02-05T11:59:54.689Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 408 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 409 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 410 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 411 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 412 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 413 [2026-02-05T11:59:54.690Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 414 [2026-02-05T11:59:54.727Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::personae::PersonaeInfo] 415 [2026-02-05T11:59:54.728Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 416 [2026-02-05T11:59:54.728Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [InstallConfigUpdated][:0] 417 [2026-02-05T11:59:54.728Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [InstallConfigUpdated][:0] 418 [2026-02-05T11:59:54.728Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallConfigUpdated] 419 [2026-02-05T11:59:54.728Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) automaticContentUpdates=[false], continuedContentInstalls=[false], throttleBandwidthKbps=[0], pauseDownloadsWhenInGame=[true] 420 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dbf0740] req[15] Initial response received after 254ms 421 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dbf0740] req[15] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[2.3Mbps] 422 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 16944 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [baseslug_as_parent] with status 202 423 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dd05280] req[16] Initial response received after 251ms 424 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dd05280] req[16] HttpRequest completed: url[https://events.statsigapi.net/v1/log_event] status[202/202] error[00000000] totalBytes[16] bitrate[4.4Mbps] 425 [2026-02-05T11:59:54.918Z] PID: 11452 TID: 5132 VERBOSE (eax::services::experimentation::StatsigExperimentationSystem::logStatsigEvent::::operator ()) [Statsig]: Successfully sent event [statsig::gate_exposure] or gate exposure [master_title_disable] with status 202 426 [2026-02-05T11:59:54.939Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::MachineSettingUpdated] 427 [2026-02-05T11:59:54.939Z] PID: 11452 TID: 17112 DEBUG (eax::domain::settings::machine::saveMachineSettingsToFile) Successful write to machine.ini file 428 [2026-02-05T11:59:55.618Z] PID: 11452 TID: 19008 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) New socket state 1 429 [2026-02-05T11:59:55.618Z] PID: 11452 TID: 19008 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Connected to graphql endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] using subProtocol [graphql-ws] 430 [2026-02-05T11:59:55.618Z] PID: 11452 TID: 19008 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"payload":{"authorization":"Bearer ####"},"type":"connection_init"} 431 [2026-02-05T11:59:55.773Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dbba9a0] req[14] Initial response received after 1112ms 432 [2026-02-05T11:59:55.773Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dbba9a0] req[14] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[14063] bitrate[662.3Mbps] 433 [2026-02-05T11:59:55.773Z] PID: 11452 TID: 17112 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyEntitlements($limit: In] took [1113ms] 434 [2026-02-05T11:59:55.773Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::query::getResult) SAL query [Nucleus Query] ended, attempt=[1], status=[200], totalTime=[1113ms] milliseconds 435 [2026-02-05T11:59:55.775Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 436 [2026-02-05T11:59:55.775Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::query::QueryRunner::QueryRunner) SAL query [Catalog Query] starting attempt=[1/3] 437 [2026-02-05T11:59:55.866Z] PID: 11452 TID: 19008 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Received graphql websocket message from endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"type":"connection_ack"} 438 [2026-02-05T11:59:55.866Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::onEntitlementSubscriptionEvent) Ownership subscription state changed type=[1] 439 [2026-02-05T11:59:55.866Z] PID: 11452 TID: 19008 DEBUG (eax::services::graphql::DirtyWebsocketSubsTransport::run) Sending graphql websocket message to endpoint [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: {"id":1,"payload":{"extensions":null,"operationName":null,"query":"\n subscription {\n ownedGameProduct {\n ownedProductOfferId\n }\n }\n ","variables":null},"type":"start"} 440 [2026-02-05T11:59:56.146Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dd076a0] req[18] Initial response received after 369ms 441 [2026-02-05T11:59:56.146Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dd076a0] req[18] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[8062] bitrate[262.3Mbps] 442 [2026-02-05T11:59:56.146Z] PID: 11452 TID: 3300 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [370ms] 443 [2026-02-05T11:59:56.146Z] PID: 11452 TID: 3300 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[370ms] milliseconds 444 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001456] has slug [titanfall-2] and baseGameSlug [titanfall-2] 445 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0001466] has slug [titanfall-2-deluxe-edition-content] and baseGameSlug [titanfall-2] 446 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002268] has slug [titanfall-2-underground-r-201-carbine] and baseGameSlug [titanfall-2] 447 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002300] has slug [titanfall-2-jump-start-pack-in-game-only] and baseGameSlug [titanfall-2] 448 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 449 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 450 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 451 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 3300 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 452 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 453 [2026-02-05T11:59:56.147Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 454 [2026-02-05T11:59:56.254Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dbba9a0] req[17] Initial response received after 478ms 455 [2026-02-05T11:59:56.317Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dbba9a0] req[17] HttpRequest completed: url[https://service-aggregation-layer.juno.ea.com/graphql] status[200/200] error[00000000] totalBytes[36576] bitrate[4.5Mbps] 456 [2026-02-05T11:59:56.317Z] PID: 11452 TID: 16336 DEBUG (eax::services::graphql::transformGraphqlResponse) GraphQL operation [{"query":"\nquery getLegacyCatalogDefs($offerIds: ] took [541ms] 457 [2026-02-05T11:59:56.317Z] PID: 11452 TID: 16336 INFO (eax::components::contentLibrary::query::getResult) SAL query [Catalog Query] ended, attempt=[1], status=[200], totalTime=[541ms] milliseconds 458 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0002694] has slug [apex-legends] and baseGameSlug [apex-legends] 459 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005511] has slug [glacier] and baseGameSlug [glacier] 460 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005605] has slug [granite-content] and baseGameSlug [glacier] 461 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005606] has slug [multiplayer-content] and baseGameSlug [glacier] 462 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005607] has slug [shared-content] and baseGameSlug [glacier] 463 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005608] has slug [single-player-content] and baseGameSlug [glacier] 464 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005749] has slug [santiago-base-game-hd-content] and baseGameSlug [glacier] 465 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005750] has slug [santiago-multiplayer-hd-content] and baseGameSlug [glacier] 466 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005751] has slug [santiago-marker] and baseGameSlug [glacier] 467 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005753] has slug [santiago-shared-mp-sp-hd-content] and baseGameSlug [glacier] 468 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005754] has slug [santiago-single-player-hd-content] and baseGameSlug [glacier] 469 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005755] has slug [santiago-granite-hd-content] and baseGameSlug [glacier] 470 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005756] has slug [granite-marker] and baseGameSlug [glacier] 471 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005966] has slug [santiago-deluxe-content] and baseGameSlug [glacier] 472 [2026-02-05T11:59:56.318Z] PID: 11452 TID: 16336 VERBOSE (eax::components::contentLibrary::parseCatalogQueryResponse) offer [Origin.OFR.50.0005967] has slug [santiago-deluxe-consumable] and baseGameSlug [glacier] 473 [2026-02-05T11:59:56.319Z] PID: 11452 TID: 16336 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [CatalogUpdated][:0] 474 [2026-02-05T11:59:56.319Z] PID: 11452 TID: 16336 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogUpdated][:0] 475 [2026-02-05T11:59:56.319Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 476 [2026-02-05T11:59:56.319Z] PID: 11452 TID: 16336 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [CatalogEntriesUpdate][:0] 477 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogUpdated] 478 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::reconcileStores) Reconcile Stores Called 479 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::buildMapOfferIdToBaseSlug) buildMapOfferIdToBaseSlug() called. 480 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 481 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::ContentLibraryComponent::Impl::applyEntitlementFilters) Content store suppression of offer IDs enabled=[true] 482 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 INFO (eax::components::contentLibrary::fixParentChildRelationships) fixParentChildRelationships() called. 483 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005967] slug [santiago-deluxe-consumable] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 484 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005967]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-consumable] of the base game [glacier] 485 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005966] slug [santiago-deluxe-content] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 486 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005966]-[Origin.OFR.50.0005511] for slug [santiago-deluxe-content] of the base game [glacier] 487 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) WARN: DLC entitlement with offerId=[Origin.OFR.50.0005751] slug [santiago-marker] does not have parents (maybe they were removed via suppression), we'll try to find them using base game slug = [glacier] 488 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::components::contentLibrary::fixParentChildRelationships) Added child-parent pair [Origin.OFR.50.0005751]-[Origin.OFR.50.0005511] for slug [santiago-marker] of the base game [glacier] 489 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentLibrary::ContentLibraryComponent::Impl::sendCacheUpdated) Send client cache-update message for [30] offers 490 [2026-02-05T11:59:56.320Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementCacheUpdated][:0] 491 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ContentUpdated][:0] 492 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [EntitlementDataLoaded][:0] 493 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [EntitlementDataLoaded][:0] 494 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [CatalogEntriesUpdate] 495 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementCacheUpdated] 496 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Set mPendingEntitlementUpdateGate.running = false; mPendingEntitlementUpdateGate.reloadCounter=[0] 497 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 498 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfoForAllEntitlements) Reconciling content for all entitlements 499 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 500 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0000848] 501 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 502 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001523] 503 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 504 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001555] 505 [2026-02-05T11:59:56.324Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 506 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001514] 507 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 508 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001550] 509 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002300] due to missing softwareId. 510 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::reconcileContentInstallInfo) Unable to create install info for offerId [Origin.OFR.50.0002268] due to missing softwareId. 511 [2026-02-05T11:59:56.325Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 512 [2026-02-05T11:59:56.326Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 513 [2026-02-05T11:59:56.326Z] PID: 11452 TID: 17112 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 514 [2026-02-05T11:59:56.326Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 515 [2026-02-05T11:59:56.326Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 516 [2026-02-05T11:59:56.327Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [InstallQueueReadiness][:0] 517 [2026-02-05T11:59:56.327Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ContentUpdated] 518 [2026-02-05T11:59:56.327Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (3) for message [EntitlementDataLoaded] 519 [2026-02-05T11:59:56.328Z] PID: 11452 TID: 17112 INFO (eax::apps::BackgroundServiceComponent::Impl::handleMessage) Received 'EntitlementDataLoaded' msg, calling notifyContentReady(). 520 [2026-02-05T11:59:56.328Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcServerBackgroundService::notifyContentReady) broadcastMessage(ContentReadyNotif) 521 [2026-02-05T11:59:56.328Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [EntitlementDataLoaded] 522 [2026-02-05T11:59:56.328Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Entitlement data changed 523 [2026-02-05T11:59:56.328Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [InstallQueueReadiness] 524 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.CheckUpdateInformationReq] 525 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 526 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 527 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [RefreshInstallStateRequest][:0] 528 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [RefreshInstallStateRequest][:0] 529 [2026-02-05T12:00:05.563Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateRequest] 530 [2026-02-05T12:00:05.564Z] PID: 11452 TID: 17112 ERROR (eax::domain::model::content::EntitlementStore::getBaseSlug) Unable to locate base slug for Entitlement [Origin.OFR.50.0004592] 531 [2026-02-05T12:00:05.564Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::ContentInstallComponent::Impl::getBaseSlug) Unable to get base slug for entitlement with offerId=[Origin.OFR.50.0004592] slug [] 532 [2026-02-05T12:00:05.564Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::removePath) ContentInstallStateWatcher::removePath software [Origin.SFT.50.0001326] 533 [2026-02-05T12:00:05.564Z] PID: 11452 TID: 17112 DEBUG (eax::components::contentInstall::ContentInstallStateWatcher::watchPath) ContentInstallStateWatcher::watchPath path [D:\SteamLibrary\steamapps\common\Titanfall2\Titanfall2.exe] for software [Origin.SFT.50.0000532] 534 [2026-02-05T12:00:05.564Z] PID: 11452 TID: 17112 ERROR (eax::components::contentInstall::determineGameCleanupLocationFromRegistry) Could not parse uninstallCommandLine=[] of offerId=[Origin.OFR.50.0001456]. 535 [2026-02-05T12:00:05.565Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [RefreshInstallStateCompleted][:0] 536 [2026-02-05T12:00:05.565Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [RefreshInstallStateCompleted] 537 [2026-02-05T12:00:07.423Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 538 [2026-02-05T12:00:08.763Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 539 [2026-02-05T12:00:08.763Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 540 [2026-02-05T12:00:08.763Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 541 [2026-02-05T12:00:08.763Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 542 [2026-02-05T12:00:09.087Z] PID: 11452 TID: 7556 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 543 [2026-02-05T12:00:09.087Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 544 [2026-02-05T12:00:09.393Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 545 [2026-02-05T12:00:09.393Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ClientVisibilityChanged][:0] 546 [2026-02-05T12:00:09.393Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [ContentComponent Inbox], added message [ClientVisibilityChanged][:0] 547 [2026-02-05T12:00:09.393Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ClientVisibilityChanged] 548 [2026-02-05T12:00:09.393Z] PID: 11452 TID: 17112 INFO (eax::components::contentInstall::ContentInstallComponent::Impl::handleMessage) Client visibility changed. mIsClientVisible=true 549 [2026-02-05T12:00:22.650Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 550 [2026-02-05T12:00:38.023Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 551 [2026-02-05T12:00:51.067Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 552 [2026-02-05T12:00:53.419Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 553 [2026-02-05T12:00:54.333Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 554 [2026-02-05T12:00:54.333Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 555 [2026-02-05T12:00:54.333Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 556 [2026-02-05T12:00:54.333Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 557 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ModifyContentProgressNotif] 558 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::notifyPeerConnected) Server[bgs] : Client connected [Link2EA.exe.steam] 559 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Connected 560 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 5588 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.InstallErrorOccurredNotif] 561 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.BaseGameUpdatedNotif] 562 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.ChangeSplashVisibilityNotif] 563 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.GameRunStatusNotif] 564 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[eax::domain::messages::application::ShutdownAppSuite] 565 [2026-02-05T12:00:56.873Z] PID: 11452 TID: 3664 INFO (eax::services::ipc::IpcServerImpl::processRpcSubscribeEvent) Server[bgs] : New client subscribed, url:[type.googleapis.com/eax.services.ipc.UpdateNotif] 566 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAPendingRequest] 567 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [PendingLink2EARequest] 568 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 569 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 570 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 17112 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 571 [2026-02-05T12:00:57.182Z] PID: 11452 TID: 16976 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":70.5500444,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Push External Action","platform":"NULL"},"systemUptime":1038.9107609,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702928571827697,"weight":1.0}] 572 [2026-02-05T12:00:57.208Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 573 [2026-02-05T12:00:57.209Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [PendingLink2EARequest] 574 [2026-02-05T12:00:57.209Z] PID: 11452 TID: 3472 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":70.5765109,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"PendingLink2EARequest","ext_content_id":"","mesg":"Pop External Action","platform":"NULL"},"systemUptime":1038.9372275,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702928572092361,"weight":1.0}] 575 [2026-02-05T12:00:57.901Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[19] Initial response received after 716ms 576 [2026-02-05T12:00:57.901Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[19] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.3Mbps] 577 [2026-02-05T12:00:59.304Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[20] Initial response received after 1402ms 578 [2026-02-05T12:00:59.304Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[20] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[6.0Mbps] 579 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.Link2EAReq] 580 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePushRequest) Push external action, type: [Link2EARequest] 581 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 582 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 17112 VERBOSE (eax::services::updater::UpdaterStateMachine::checkAvailableUpdateStaged) Is destage pending? false 583 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::trySendActionRequestAvailable) Send external action notification, start-client:[true] 584 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 17112 DEBUG (eax::apps::BackgroundServiceComponent::Impl::onExternalActionRequestAvailable) Notify pending external action 585 [2026-02-05T12:01:00.939Z] PID: 11452 TID: 10172 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.push.success]: [{"appUptime":74.3067449,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Push External Action","platform":"STEAM"},"systemUptime":1042.6674615,"taxonomy":"extActHandler.push.success","throttleCount":0,"timestamp":17702928609394704,"weight":1.0}] 586 [2026-02-05T12:01:00.970Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[type.googleapis.com/eax.services.ipc.PopExternalActionReq] 587 [2026-02-05T12:01:00.971Z] PID: 11452 TID: 17112 DEBUG (eax::apps::ExternalRequestHandler::handlePopRequest) Pop external action, type: [Link2EARequest] 588 [2026-02-05T12:01:00.971Z] PID: 11452 TID: 9248 INFO (eax::services::telemetry::TelemetryManagerV2::processEvent) Telemetry Event [extActHandler.pop.success]: [{"appUptime":74.338491,"authenticated":false,"criticalOffline":false,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"ext_act_type":"Link2EARequest","ext_content_id":"1237970","mesg":"Pop External Action","platform":"STEAM"},"systemUptime":1042.6992076,"taxonomy":"extActHandler.pop.success","throttleCount":0,"timestamp":17702928609712164,"weight":1.0}] 589 [2026-02-05T12:01:01.730Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[21] Initial response received after 788ms 590 [2026-02-05T12:01:01.730Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[21] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[8.6Mbps] 591 [2026-02-05T12:01:02.555Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::readResponseHeaders) conn[7dc70e80] req[22] Initial response received after 824ms 592 [2026-02-05T12:01:02.555Z] PID: 11452 TID: 3784 DEBUG (eax::services::dirtyHttp::DirtyRequestHandler::onResponseComplete) conn[7dc70e80] req[22] HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm] status[200/200] error[00000000] totalBytes[41] bitrate[5.3Mbps] 593 [2026-02-05T12:01:05.621Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::foundation::messaging::AnyMessage] 594 [2026-02-05T12:01:05.622Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Outbox], added message [ChangeSplashVisibility][:0] 595 [2026-02-05T12:01:05.622Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::depositMessage) [Message] --- Mailbox [BackgroundServiceComponent Inbox], added message [ChangeSplashVisibility][:0] 596 [2026-02-05T12:01:05.622Z] PID: 11452 TID: 17112 VERBOSE (eax::foundation::messaging::Mailbox::dispatchToHandler) Calling all handlers (1) for message [ChangeSplashVisibility] 597 [2026-02-05T12:01:06.012Z] PID: 11452 TID: 3952 INFO (eax::services::ipc::IpcServerImpl::notifyPeerDisconnected) Server[bgs] : Client disconnected [Link2EA.exe.steam] 598 [2026-02-05T12:01:06.012Z] PID: 11452 TID: 17112 INFO (eax::apps::IpcConnectivityTracker::connectivityChanged) IPC - Connection Changed: Link2EA.exe.steam : Disconnected 599 [2026-02-05T12:01:08.729Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 600 [2026-02-05T12:01:24.072Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 601 [2026-02-05T12:01:39.453Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 602 [2026-02-05T12:01:51.207Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 603 [2026-02-05T12:01:54.813Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 604 [2026-02-05T12:02:10.185Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 605 [2026-02-05T12:02:25.560Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 606 [2026-02-05T12:02:40.863Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 607 [2026-02-05T12:02:51.252Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 608 [2026-02-05T12:02:56.156Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 609 [2026-02-05T12:03:11.500Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 610 [2026-02-05T12:03:26.803Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 611 [2026-02-05T12:03:42.098Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 612 [2026-02-05T12:03:51.364Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 613 [2026-02-05T12:03:57.417Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 614 [2026-02-05T12:04:12.763Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 615 [2026-02-05T12:04:28.100Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 616 [2026-02-05T12:04:43.475Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 617 [2026-02-05T12:04:51.382Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 618 [2026-02-05T12:04:55.691Z] PID: 11452 TID: 19008 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::run) pinging websocket server [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws]: isValid [true], state [1] 619 [2026-02-05T12:04:55.878Z] PID: 11452 TID: 19008 VERBOSE (eax::services::graphql::DirtyWebsocketSubsTransport::connect::::operator ()) Received websocket pong from [wss://service-aggregation-layer-subs.juno.ea.com/graphql-ws] 620 [2026-02-05T12:04:58.838Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 621 [2026-02-05T12:05:14.205Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 622 [2026-02-05T12:05:29.579Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 623 [2026-02-05T12:05:44.978Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 624 [2026-02-05T12:05:51.443Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 625 [2026-02-05T12:06:00.341Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 626 [2026-02-05T12:06:15.643Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 627 [2026-02-05T12:06:30.965Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 628 [2026-02-05T12:06:46.310Z] PID: 11452 TID: 5588 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 629 [2026-02-05T12:06:51.484Z] PID: 11452 TID: 7316 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe] 630 [2026-02-05T12:07:01.617Z] PID: 11452 TID: 3664 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 631 [2026-02-05T12:07:16.955Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 632 [2026-02-05T12:07:32.308Z] PID: 11452 TID: 4212 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 633 [2026-02-05T12:07:47.656Z] PID: 11452 TID: 15016 DEBUG (eax::services::ipc::IpcServerImpl::processRpcCreateRequest) Server[bgs] : Request received, url:[eax::domain::messages::application::UserActivity] 634 [2026-02-05T12:07:51.614Z] PID: 11452 TID: 3176 DEBUG (eax::services::ipc::IpcServerImpl::processRpcGetSubscriptions) Server[bgs] : Request received, url:[GetSubscriptions], connection-id:[ipv6:%5B::1%5D:56856_EADesktop.exe]