Muskan (30/01/2024, 21:25:44): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Muskan, may I start with your first name please? 
Gethin (30/01/2024, 21:25:53): Gethin 
Gethin (30/01/2024, 21:27:34): I’m waiting for my issue ti be resolved 
Muskan (30/01/2024, 21:28:15): Hi Gethin, hope you are doing good. Please tell me how can I assist you ? 
Gethin (30/01/2024, 21:29:50): I opened the 86+ pick at just after 6pm uk time. I am disgusted how can you give most players a toty messi for free. I have spent hundreds of pounds on the game, hundreds of hours, opened 700+ packs during toty and to give away a free messi toty is disgusting. I want a refund for all the fifa points I have spent this year 
Muskan (30/01/2024, 21:31:03): I can understand that as you were not able to complete the SBC you might be thinking you are at a disadvantage now.  Trust me, we understand that, and currently, our team has removed the SBC from the game and we are also waiting for an update from our team as to what will the further course of action. I would suggest you please wait and keep an eye on our Twitter link as our game team will post the updates there:
https://twitter.com/EASFCDirect/status/1752401909426659641 
Gethin (30/01/2024, 21:32:51): The only thing your team will do is give those that got messi a compensation pack which is ridiculous and myself the same, I will not receive a toty this year now. I want a refund for the money I have spent on fifa points. I dont care about the disadvantage I care about the effort and money I have put into getting one, then to give so many for free. I want my fifa points refunded to solve this 
Gethin (30/01/2024, 21:33:33): I have spent hundreds of hours and hundreds of pounds, that is what I want compensation for 
Gethin (30/01/2024, 21:33:42): I want my fifa points refunded 
Muskan (30/01/2024, 21:34:15): What I can say I am my self waiting for the Messi. 
Gethin (30/01/2024, 21:34:23): I dont care 
Muskan (30/01/2024, 21:34:33): it just came and disappeared. 
Gethin (30/01/2024, 21:34:44): I want the refund for the hundreds I have spent on points, whats the point otherwise 
Muskan (30/01/2024, 21:35:07): don't worry our game team is working on it as we came to know this was happen due to bug . 
Gethin (30/01/2024, 21:35:23): You can surely see that its the money and time wasted thats the issue not the “unfair disadvantage” 
Muskan (30/01/2024, 21:35:40): team is waiting for the official notice to proceed for further. 
Gethin (30/01/2024, 21:36:00): What happens when I am unsatisfied with the outcome? 
Gethin (30/01/2024, 21:36:12): Everyone knows ea are awful for giving compensation 
Gethin (30/01/2024, 21:36:21): This is the worst mistake they have made 
Gethin (30/01/2024, 21:36:42): I wont be happy with a “free toty” I would like a refund for my fifa points please 
Muskan (30/01/2024, 21:39:03): sure 
Muskan (30/01/2024, 21:39:38): but as the team is on decision they will take decision on players favor. 
Gethin (30/01/2024, 21:40:14): When will this be? It has already been nearly 4 hours 
Gethin (30/01/2024, 21:40:32): And I still want a refund for my fifa points 
Muskan (30/01/2024, 21:43:07): don't worry I have made the case notes and they will generate Refund. 
Gethin (30/01/2024, 21:43:20): When will this be please? 
Muskan (30/01/2024, 21:44:54): Once i will submit this report. 
Gethin (30/01/2024, 21:45:31): Please submit the report I want a full refund for all the money I have spent on fifa points this year. Thank you