Chetna (14/01/2024, 12:31:13): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Chetna, may I start with your first name please? 
Sumanth (14/01/2024, 12:31:19): Sumanth 
Chetna (14/01/2024, 12:31:25): Hello Sumanth. Nice to meet you virtually! What can I do for you today? 
Sumanth (14/01/2024, 12:32:00): I have not received my in game rewards. The uefa euro 24 player item. 
Sumanth (14/01/2024, 12:32:08): I play on a daily basis 
Sumanth (14/01/2024, 12:32:18): Since September.. 
Chetna (14/01/2024, 12:33:10): Alright! As I understand you are missing rewards, is it right? 
Sumanth (14/01/2024, 12:33:20): Yes 
Chetna (14/01/2024, 12:33:23): No worries. I certainly understand your concern. I will try my best to assist you with fixing this concern regarding missing rewards. 
Sumanth (14/01/2024, 12:33:28): Thank you 
Chetna (14/01/2024, 12:33:36): Could you please provide me the email address associated with your EA account? 
Sumanth (14/01/2024, 12:33:42): Sumanth.nav@gmail.com 
Chetna (14/01/2024, 12:34:08): Thank you! I have sent a verification email, please check. The email has the subject line "Verify ownership of your EA Account" and you may have received it in your inbox or spam inbox. Please share it with me. 
Sumanth (14/01/2024, 12:34:44): 537516 
Chetna (14/01/2024, 12:35:52): Thank you for the code. Could you share what rewards you were supposed to get and how? 
Sumanth (14/01/2024, 12:36:42): I was supposed to get the UEFA EURO 24 PLAYER by just playing the game before 16 January 
Chetna (14/01/2024, 12:39:48): Thank you for the details. I would request you to please wait till 16 January for the rewards. If still issue persist please let us know so that we can check the details for you again. Sounds good? 
Sumanth (14/01/2024, 12:40:36): If I wait till then, and I still don't get it, I'll lose the chance to ask for help as the date would have passed already 
Sumanth (14/01/2024, 12:41:10): My friends have already received their items a long time ago. You tubers have also received it. 
Sumanth (14/01/2024, 12:41:36): The item is used to objectives, for which time is already running out. 
Chetna (14/01/2024, 12:41:57): No worries, for your help in this matter of concern, I am taking your case and share it with our dedicated team as a valuable feedback to ensure that they can take a look over it and do the needful to get things sorted. Will this be fine? 
Sumanth (14/01/2024, 12:42:25): Okay but what about my rewards? 
Sumanth (14/01/2024, 12:42:36): How do I get my resolution? 
Chetna (14/01/2024, 12:43:31): Please wait for sometime for the same and for sure you will get it and you can check with us again for updates with your case number- 166391153 
Chetna (14/01/2024, 12:43:33): In mean while I am keeping this case open for you so if it does not appear you can resume the case from here on. You do not need to start all over again it will save your time. 
Sumanth (14/01/2024, 12:44:12): Okay, but I have not logged in to start the chat. 
Sumanth (14/01/2024, 12:44:33): So how does case appear on my account for cases? 
Chetna (14/01/2024, 12:45:35): Let me share that you would be able to check the cases in your account. However you can contact us back for the same and we would love to help you further. At the moment I would request you to please wait for sometime. I would really appreciate your kind understanding in this regard. 
Sumanth (14/01/2024, 12:46:45): What I'm trying to ask is, I haven't logged into ea help before starting this chat, so as you said you will keep the case open and even shared the case number, how would it appear on my account? Since I have not logged in, to resume the chat at a later stage. 
Chetna (14/01/2024, 12:48:03): Alright! No worries still you would be able to see the case. 
Chetna (14/01/2024, 12:50:48): Thank you for your kind understanding. Appreciate it. Is there anything else I can assist you with? 
Sumanth (14/01/2024, 12:51:01): Doesn't make sense? That would mean anyone could see anyone else's cases if they have not logged in. 
Sumanth (14/01/2024, 12:51:07): But okay, I will trust this. 
Chetna (14/01/2024, 12:52:08): Let me share that as you have contacted us through your account so due to high security reasons no one else can see your cases. 
Sumanth (14/01/2024, 12:52:39): I have not contacted you through my account. 
Sumanth (14/01/2024, 12:52:51): I have NOT LOGGED IN before this chat. I continued without logging in. 
Chetna (14/01/2024, 12:53:53): Alright! No worries still we have high security reason so once you login you would be able to see the cases into your account. This is how security is designed and no other person can see it. 
Chetna (14/01/2024, 12:54:51): Please see the below link to check your cases:
https://help.ea.com/in/help-my-cases/ 
Chetna (14/01/2024, 12:55:02): Is there anything else I can assist you with?