Rajat (12/13/2024, 3:40:56 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Rajat, may I start with your first name please? 
Jovan (12/13/2024, 3:41:26 PM): hello im Jovan 
Rajat (12/13/2024, 3:41:39 PM): Hello Jovan, nice to meet you. 
Rajat (12/13/2024, 3:41:44 PM): How can I help you today? 
Jovan (12/13/2024, 3:42:11 PM): i have a question 
Jovan (12/13/2024, 3:42:41 PM): Good evening. Big percentage of PC players of FC 25 are experiencing speed lag and stuttering in game since update 5. It was caused by EA Anticheat update. Yesterday member of ea forum found fix. We reinstalled game and put files in C/:Program files/EA/AC to read only. This setting is keeping anticheat on older version and game is running smoothly like before. We were waiting for 3 weeks for fix by your team because the game was unplayable. Now when we found this fix, there is a question. Can we get banned for that? It is only pemporarily setting until EA team fix this issue. We dont want to loose our accounts, that is why i am asking you about risk of ban. Thank you for your response. 
Rajat (12/13/2024, 3:46:08 PM): I will certainly check information on this and help you with it. 
Jovan (12/13/2024, 3:49:08 PM): thank you 
Rajat (12/13/2024, 3:49:40 PM): You're welcome. 
Rajat (12/13/2024, 3:52:17 PM): So I have checked and would like to share with you if somehow this prevents anti cheat to detect cheat in game, then it can be considered violation. 
Jovan (12/13/2024, 3:52:53 PM): But it is still anticheat just the older version 
Rajat (12/13/2024, 3:53:49 PM): If its working then it should be fine. 
Jovan (12/13/2024, 3:54:17 PM): Soo the answer is we cannot get banned? 
Rajat (12/13/2024, 3:56:10 PM): Yes if anti cheat is running it should be fine. 
Rajat (12/13/2024, 3:56:57 PM): However if it tampers with anti cheat in not detecting any violation it can be problem. 
Jovan (12/13/2024, 3:57:05 PM): Thank you, can i use this chat as evidence if someone gets banned for that reason? 
Jovan (12/13/2024, 3:57:34 PM): u said we cannot get banned for using older version of anticheat right? 
Jovan (12/13/2024, 3:57:44 PM): i am just double checking 
Rajat (12/13/2024, 3:58:49 PM): You cannot. It won't count as any evidence if there is any violation. 
Jovan (12/13/2024, 3:59:15 PM): why would this conversation not count as evidence 
Jovan (12/13/2024, 3:59:26 PM): i dont know who else to ask but EA employees 
Jovan (12/13/2024, 4:00:22 PM): if u said we cannot get banned and someone gets banned then that is simply your fault right> 
Jovan (12/13/2024, 4:00:23 PM): ? 
Rajat (12/13/2024, 4:03:17 PM): Well if there is violation, then this cannot be used as evidence. It won't matter if you use it or not. As we don't handle such issues and there is a different team for it. The best way would be post on forums and ask answers on official FC 25 forums only so our community managers can help you with it. 
Rajat (12/13/2024, 4:04:15 PM): If you got this workaround from official forums only then it should be fine. 
Jovan (12/13/2024, 4:04:39 PM): I did ask this question on forum but noone from EA answered, check this topic. 
Jovan (12/13/2024, 4:04:55 PM): https://answers.ea.com/t5/Technical-Issues/Stuttering-on-PC-after-the-Update/td-p/14271211/page/322 
Rajat (12/13/2024, 4:05:40 PM): If you got any workaround from forums then it should be fine. 
Jovan (12/13/2024, 4:06:01 PM): Ok thank you