Matthew:Thank you for contacting PlayStation, my name is Matthew how may I assist you today?

Remember: Please do not refresh your screen as it will disconnect the chat session. Thanks!

Matthew:Please note that we'll be working with the name and PlayStation ID you entered in the pre-chat form.

Me:Hello, I would like to escalate to someone who can help me instead of copying and pasting an FAQ page. I have reference numbers.

Me:"47254942 , 47258446"

Matthew:is this about the mass effect pooints

Me:Yes.

Me:And the Asari Adept package.

Matthew:So EA has suspended the service for those points so let me just help you refund them I'm sorry about that

Me:You are saying those points can no longer be acquired? They are still listed in the store.

Matthew:Yes for some reason EA has left them up on the store but suspended the service its really crap of them

Matthew:To confirm, are you the owner of the payment source?

Me:Yes.

Me:I can give last 4 digits if needed.

Matthew:I will process your refund back to your Card and you will receive a confirmation email. It may take 1-2 billing cycles to post to the statement of your payment method. For reference your case