Juan Ignacio (16/6/2024 23.16.21): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Juan Ignacio, may I start with your first name please? 
Vicky (16/6/2024 23.16.46): Hi Juan, just call me Vicky 
Juan Ignacio (16/6/2024 23.18.25): Hi Bicky 
Juan Ignacio (16/6/2024 23.18.26): how are you? 
Juan Ignacio (16/6/2024 23.18.31): how may I help you today? 
Vicky (16/6/2024 23.21.04): Im good thank u, i hope u good as well. So i have this probelm for i think a month, i cant play online the game keep disconnect cause of the loading failed "scyn error". Similar like this case https://answers.ea.com/t5/Technical-Issues/error-NFS-Unbound-please-no-online/td-p/12840022/highlight/false 
Vicky (16/6/2024 23.21.37): alredy tried the mentods to fix it, it wont worked even delete my offline cars 
Vicky (16/6/2024 23.22.38): any suggestion how to fix it? i wont delete my progress cause already spend more than 300 hours on it even the limited event and speedpass 
Juan Ignacio (16/6/2024 23.23.15): I'm here to help you solve this issue. Would you share with me the email address/ID of your EA Account? 
Vicky (16/6/2024 23.24.14): mochammadvicky884@gmail.com 
Vicky (16/6/2024 23.24.50): Vicky040802 
Juan Ignacio (16/6/2024 23.26.06): thanks for the information 
Juan Ignacio (16/6/2024 23.26.16): so, you have contacted us before about this issue, right? 
Vicky (16/6/2024 23.26.22): yup 
Vicky (16/6/2024 23.27.08): still wont worked, i think something is wrong with the online saved data 
Vicky (16/6/2024 23.27.21): cause in PS5 u can use other account to play right 
Vicky (16/6/2024 23.27.38): i tried using my brother acc and i can play online 
Juan Ignacio (16/6/2024 23.28.12): let me check with a specialized tem please 
Vicky (16/6/2024 23.28.33): okey ill wait 
Juan Ignacio (16/6/2024 23.30.49): thanks for waiting 
Juan Ignacio (16/6/2024 23.31.09): We have checked on our end and we are not having general issues in our servers 
Juan Ignacio (16/6/2024 23.31.44): I can send you some troubleshooting articles to check your internet connection 
Juan Ignacio (16/6/2024 23.32.11): https://www.playstation.com/pt-br/support/connectivity/ 
Vicky (16/6/2024 23.33.02): Juan, as i said before. Its not my connetion tho. Because i can play online using other account in my ps5 
Vicky (16/6/2024 23.33.39): https://answers.ea.com/t5/Technical-Issues/error-NFS-Unbound-please-no-online/td-p/12840022/highlight/false.

and if u see the link i send u, my probelm sama as them 
Vicky (16/6/2024 23.34.23): We cant play online because a corrupt data. The game wont load always said sycn failed 
Vicky (16/6/2024 23.34.52): and im using LAN Cable so my connection is really stable 
Juan Ignacio (16/6/2024 23.35.11): I understand what you are telling me 
Juan Ignacio (16/6/2024 23.35.22): but I'm not able to do nothing on my end 
Vicky (16/6/2024 23.37.31): So what should i do? kinda sad if even u cant fix it 
Juan Ignacio (16/6/2024 23.38.30): I can suggest you to post your issue in the forums to see if from there you can find a solution. I'm sorry I'm not able to help you further