Vipin (10/1/2021, 9:17:59 AM): Thank you for contacting EA HELP, my name is Vipin, may I start with your first name please? 

David (10/1/2021, 9:18:05 AM): David 

Vipin (10/1/2021, 9:21:14 AM): Hi David, nice to meet you! How can I help you today? 

David (10/1/2021, 9:22:12 AM): I was disconnected from a previous chat I was having with Mr Sahil about an in game issue I was having; I attached the transcript to the case. 

Vipin (10/1/2021, 9:24:28 AM): Checking. 

Vipin (10/1/2021, 9:29:39 AM): Okay, for this one, we can only help with the troubleshooting steps to fix the crashing issue. 

David (10/1/2021, 9:32:16 AM): I have already gone the troubleshooting steps with Mr Sahil, as well as performing them before I opened a ticket 

David (10/1/2021, 9:33:11 AM): Both my devices and the game are up to date on their operating systems, and I used a second device as the troubleshooting page directed and I still experienced the issue 

Vipin (10/1/2021, 9:35:30 AM): I cannot see any issue with the GL Event. If you have already tried all troubleshooting steps then we can forward the feedback to our team and you can post it on forums to see if other players are facing the same issue. 

David (10/1/2021, 9:36:07 AM): Other players are experiencing this issue. 

David (10/1/2021, 9:36:58 AM): https://answers.ea.com/t5/Bug-Reports/Jedi-Master-Kenobi-Event-Tier-1-Crash/td-p/10495849 

Vipin (10/1/2021, 9:42:52 AM): The details are given on the same link as well. 

Vipin (10/1/2021, 9:42:55 AM): https://forums.galaxy-of-heroes.starwars.ea.com/discussion/247114/potential-issue-with-jedi-master-kenobi-event#latest 

David (10/1/2021, 9:46:23 AM): I understand that as well you saying you checked the event, but the fact remains I, as well as plenty of other players, experienced this game crash 

Vipin (10/1/2021, 9:47:34 AM): Okay, you can post it again on the same forums and I will share the feedback from here. 

David (10/1/2021, 9:48:23 AM): So are you saying I’m not going to receive any compensation for the crystals and energy put into those two attempts? 

Vipin (10/1/2021, 9:48:41 AM): Yes. 

David (10/1/2021, 9:48:52 AM): I know you won’t refund GL tickets or kenobi shards but not even crystals I paid for? 

Vipin (10/1/2021, 9:52:06 AM): I am sorry, we cannot add anything. 

David (10/1/2021, 9:52:28 AM): May I ask the reason behind that decision 

Vipin (10/1/2021, 9:53:07 AM): Because we are not instructed by the game team to add anything. 

David (10/1/2021, 9:55:05 AM): Then I would like to speak to someone who is able to add anything 

Vipin (10/1/2021, 9:55:13 AM): Post on the forum. 

David (10/1/2021, 9:57:40 AM): I will be posting on multiple forums. when there’s hard evidence from me and multiple other players about this issue, you can’t exactly just deny it exists because your program to check says it’s fine. 

Vipin (10/1/2021, 9:58:44 AM): Okay, thanks. 

Vipin (10/1/2021, 9:59:10 AM): Please let me know if there is anything else I can do for you? 

David (10/1/2021, 10:00:26 AM): I’m really not sure if you helped me at all, nor will you properly direct me to someone who can 

Vipin (10/1/2021, 10:00:49 AM): Okay. 

Vipin (10/1/2021, 10:00:56 AM): Before ending this chat session I will request you to take good care of yourself. Thanks for contacting EA Help. Have a great day!