Sumit (1/14/2024, 1:22:12 PM): I just double-checked with my team on this since the game not added to your account after code redemption in this case we can help you with a refund for your missing worlds will that be good?
Nami (1/14/2024, 1:23:15 PM): ??
Nami (1/14/2024, 1:23:31 PM): I just want the worlds to be downloaded
Nami (1/14/2024, 1:23:52 PM): I didn't ask for a refund. I got them at a good price for the December sale
Nami (1/14/2024, 1:24:24 PM): Unless EA will give me the discount so I can actually buy the games again, this doesn't make sense and punishing the customer?
Sumit (1/14/2024, 1:25:17 PM): I really would love to help you here however there would be a possible due to some technical glitch the game was not added to your account however if you want you can purchase them again.
Nami (1/14/2024, 1:26:05 PM): Unless EA gives me the SAME sale, what is the point of purchasing again? and what if this happens again
Nami (1/14/2024, 1:26:36 PM): So there is no solution and EA is punishing the customer????
Nami (1/14/2024, 1:26:45 PM): This is actually insane...
Sumit (1/14/2024, 1:28:25 PM): I wish there was another way to help you with your request if there is I would have done it for you as of now we can only help you with a refund for your missing world.
Nami (1/14/2024, 1:28:56 PM): If you double checked with your team then you should also be able to escalate this to someone who can actually help. Imagine you're in my shoes, isn't this an insane thing to propose to a customer or ANYONE who spent their money on a game, got it on sale to tell them oh. you'll be given a refund but you'll have to buy again at the more expensive price.
Nami (1/14/2024, 1:29:28 PM): You said you can either help with the refund or the missing world.
Nami (1/14/2024, 1:29:58 PM): so how can you help with the missing world. It was a glitch on EA's part so why as the customer I suffer the consequences of EA???!!!!!
Nami (1/14/2024, 1:30:05 PM): does that make any sense... any logic?
Sumit (1/14/2024, 1:31:47 PM): My intention is not to keep you from something that you can have, had it been possible for me to process the request for you, then I wouldn't have given it a second thought. I hope that you will understand. However this is the best possible resolution we can help with at this moment.
Nami (1/14/2024, 1:32:07 PM): Is there a way to report this?
Nami (1/14/2024, 1:32:12 PM): This is truly insanity
Nami (1/14/2024, 1:32:45 PM): There is no way I have spend MORE MONEY and unable to play a game because EA has a glitch.
Nami (1/14/2024, 1:33:58 PM): I know you said that this is the "best possible resolution" but this is disgusting. Basically cheating people out of their money and time, this has to be reported to a higher up or escalated so it can either be fixed or something AT LEAST can be done for the future
Nami (1/14/2024, 1:34:24 PM): EA is ridiculous and ik its not your fault as the agent but is there no way to escalate this isssue with actual progression
Nami (1/14/2024, 1:34:37 PM): I have tried emailing and everything, that literally doesn't work
Sumit (1/14/2024, 1:35:29 PM): I will surely share you valuable feedback with the team I wish I would have been able to help you more as we also don't like to see our amazing players like yourself unsatisfied
Nami (1/14/2024, 1:36:19 PM): So nothing.
Nami (1/14/2024, 1:36:44 PM): Then I'll have to find a way to report EA in general because this is really just... no words can explain.
Nami (1/14/2024, 1:37:21 PM): Just give the refund
Nami (1/14/2024, 1:37:25 PM): disgusting really
Sumit (1/14/2024, 1:38:06 PM): Alright!
Sumit (1/14/2024, 1:38:50 PM): I have initiated a refund you'll get the amount within 7 to 10 business days or depending on your payment method
Sumit (1/14/2024, 1:39:00 PM): Is there anything else I may assist you with today?