------------------ System Information ------------------ Time of this report: 12/6/2019, 20:53:14 Machine name: ---- Machine Id: ---- Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202) Language: English (Regional Setting: English) System Manufacturer: HP System Model: HP Laptop 17-bs0xx BIOS: F.17 (type: UEFI) Processor: Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz (4 CPUs), ~2.7GHz Memory: 8192MB RAM Available OS Memory: 8064MB RAM Page File: 8806MB used, 7449MB available Windows Dir: C:\WINDOWS DirectX Version: DirectX 12 DX Setup Parameters: Not found User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled Miracast: Available, with HDCP Microsoft Graphics Hybrid: Not Supported DirectX Database Version: Unknown DxDiag Version: 10.00.18362.0387 64bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: The file C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd12umd64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer. Sound Tab 1: No problems found. Input Tab: No problems found. --------------- Display Devices --------------- Card name: Intel(R) HD Graphics 620 Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Type: Full Device (POST) Device Key: Enum\PCI\VEN_8086&DEV_5916&SUBSYS_8339103C&REV_02 Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 4160 MB Dedicated Memory: 128 MB Shared Memory: 4032 MB Current Mode: 1600 x 900 (32 bit) (60Hz) HDR Support: Not Supported Display Topology: Internal Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709 Color Primaries: Red(0.622070,0.352539), Green(0.336914,0.609375), Blue(0.155273,0.100586), White Point(0.312500,0.328125) Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000 Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: BOE069B Native Mode: 1600 x 900(p) (60.015Hz) Output Type: Internal Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP Advanced Color: Not Supported Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125121.inf_amd64_26ca8ba649abc040\igd12umd64.dll Driver File Version: Unknown (Unknown) Driver Version: 22.20.16.4749 DDI Version: unknown Feature Levels: Driver Model: WDDM 2.2 Graphics Preemption: Triangle Compute Preemption: Thread Miracast: Supported Detachable GPU: No Hybrid Graphics GPU: Integrated Power P-states: Not Supported Virtualization: Not Supported Block List: No Blocks Catalog Attributes: N/A Driver Attributes: Final Retail Driver Date/Size: 23-Jul-17 9:00:00 PM, 0 bytes WHQL Logo'd: No WHQL Date Stamp: None Device Identifier: {D7B78E66-1A56-11CF-8C73-39A3ADC2CD35} Vendor ID: 0x8086 Device ID: 0x5916 SubSys ID: 0x8339103C Revision ID: 0x0002 Driver Strong Name: oem13.inf:5f63e534fccdbc6c:iKBLD_w10_DS:22.20.16.4749:pci\ven_8086&dev_5916&subsys_8339103c Rank Of Driver: 00D10001 Video Accel: Unknown DXVA2 Modes: Unknown Deinterlace Caps: n/a D3D9 Overlay: Unknown DXVA-HD: Unknown DDraw Status: Not Available D3D Status: Not Available AGP Status: Not Available MPO MaxPlanes: 0 MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supported PanelFitter Caps: Not Supported PanelFitter Stretch: Not Supported ------------- Sound Devices ------------- Description: Speaker/Headphone (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C8339&REV_1000 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.8393 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 07-Mar-18 12:00:00 AM, 6111688 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 625.6 GB Total Space: 938.7 GB File System: NTFS Model: ST1000LM035-1RK172 Drive: D: Free Space: 1.2 GB Total Space: 13.9 GB File System: NTFS Model: ST1000LM035-1RK172 Drive: E: Model: hp DVDRW DA8AESH Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.18362.0001 (English), 3/19/2019 01:43:39, 173056 bytes -------------- System Devices -------------- Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_9D3A&SUBSYS_8339103C&REV_21\3&11583659&1&B0 Driver: C:\WINDOWS\system32\DRIVERS\TeeDriverW8x64.sys, 11.07.0000.1045 (English), 10/17/2017 07:11:44, 206496 bytes Name: Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller Device ID: PCI\VEN_8086&DEV_9D03&SUBSYS_8339103C&REV_21\3&11583659&1&B8 Driver: C:\WINDOWS\system32\DRIVERS\iaStorAC.sys, 15.09.0008.1050 (English), 8/5/2019 08:05:46, 909152 bytes Name: Mobile 7th Generation Intel(R) Processor Family I/O LPC Controller (U with iHDCP2.2 Premium) - 9D4E Device ID: PCI\VEN_8086&DEV_9D4E&SUBSYS_8339103C&REV_21\3&11583659&1&F8 Driver: C:\WINDOWS\system32\DRIVERS\msisadrv.sys, 10.00.18362.0267 (English), 9/29/2019 21:05:47, 19256 bytes Name: Intel(R) HD Graphics 620 Device ID: PCI\VEN_8086&DEV_5916&SUBSYS_8339103C&REV_02\3&11583659&1&10 Driver: n/a Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O Thermal subsystem - 9D31 Device ID: PCI\VEN_8086&DEV_9D31&SUBSYS_8339103C&REV_21\3&11583659&1&A2 Driver: n/a Name: Realtek RTL8723DE 802.11b/g/n PCIe Adapter Device ID: PCI\VEN_10EC&DEV_D723&SUBSYS_8319103C&REV_00\00E04C000000000000 Driver: n/a Name: Intel(R) Dynamic Platform and Thermal Framework Processor Participant Device ID: PCI\VEN_8086&DEV_1903&SUBSYS_8339103C&REV_02\3&11583659&1&20 Driver: n/a Name: ELAN SMBus Driver Device ID: PCI\VEN_8086&DEV_9D23&SUBSYS_8339103C&REV_21\3&11583659&1&FC Driver: C:\WINDOWS\system32\DRIVERS\ETDSMBus.sys, 15.08.0002.0005 (Chinese (Traditional)), 7/13/2018 13:27:57, 32808 bytes Driver: C:\WINDOWS\system32\WdfCoInstaller01011.dll, 1.11.9200.16384 (English), 2/2/2017 08:48:47, 1804672 bytes Name: Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft) Device ID: PCI\VEN_8086&DEV_9D2F&SUBSYS_8339103C&REV_21\3&11583659&1&A0 Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.18362.0207 (English), 9/29/2019 21:05:50, 531976 bytes Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.18362.0207 (English), 9/29/2019 21:05:50, 131960 bytes Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_9D71&SUBSYS_8339103C&REV_21\3&11583659&1&FB Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.18362.0001 (English), 3/19/2019 01:43:37, 114688 bytes Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.18362.0001 (English), 3/19/2019 01:43:37, 98304 bytes Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.18362.0001 (English), 3/19/2019 01:43:37, 390656 bytes Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #5 - 9D14 Device ID: PCI\VEN_8086&DEV_9D14&SUBSYS_8339103C&REV_F1\3&11583659&1&E0 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 01:10:53, 436536 bytes Name: Realtek PCIe GBE Family Controller Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_8339103C&REV_15\01000000684CE00000 Driver: n/a Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PMC - 9D21 Device ID: PCI\VEN_8086&DEV_9D21&SUBSYS_8339103C&REV_21\3&11583659&1&FA Driver: n/a Name: Intel(R) Xeon(R) E3 - 1200 v6/7th Gen Intel(R) Core(TM) Host Bridge/DRAM Registers - 5904 Device ID: PCI\VEN_8086&DEV_5904&SUBSYS_8339103C&REV_02\3&11583659&1&00 Driver: n/a Name: Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15 Device ID: PCI\VEN_8086&DEV_9D15&SUBSYS_8339103C&REV_F1\3&11583659&1&E5 Driver: C:\WINDOWS\system32\DRIVERS\pci.sys, 10.00.18362.0418 (English), 10/9/2019 01:10:53, 436536 bytes --------------- Diagnostics --------------- Windows Error Reporting: +++ WER0 +++: Fault bucket 2022784552242903892, type 5 Event Name: MoAppHang Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c P2: praid:ppleae38af2e007f4358a809ac99a64a67c1 P3: 8.54.0.91 P4: 5dcaf91c P5: 0533 P6: 2097152 P7: P8: P9: P10: +++ WER1 +++: Fault bucket 2037574189039474418, type 5 Event Name: MoAppHang Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c P2: praid:App P3: 8.54.0.91 P4: 5dcafc07 P5: 7939 P6: 2097152 P7: P8: P9: P10: +++ WER2 +++: Fault bucket 1591890550376897604, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: DropboxOEM.exe P2: 4.1.2.0 P3: 583ce457 P4: System.Xml P5: 4.8.3752.0 P6: 5c7a2412 P7: b85 P8: 27 P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW P10: +++ WER3 +++: Fault bucket , type 0 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: DropboxOEM.exe P2: 4.1.2.0 P3: 583ce457 P4: System.Xml P5: 4.8.3752.0 P6: 5c7a2412 P7: b85 P8: 27 P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW P10: +++ WER4 +++: Fault bucket 1591890550376897604, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: DropboxOEM.exe P2: 4.1.2.0 P3: 583ce457 P4: System.Xml P5: 4.8.3752.0 P6: 5c7a2412 P7: b85 P8: 27 P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW P10: +++ WER5 +++: Fault bucket 1591890550376897604, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: DropboxOEM.exe P2: 4.1.2.0 P3: 583ce457 P4: System.Xml P5: 4.8.3752.0 P6: 5c7a2412 P7: b85 P8: 27 P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW P10: +++ WER6 +++: Fault bucket 1591890550376897604, type 5 Event Name: CLR20r3 Response: Not available Cab Id: 0 Problem signature: P1: DropboxOEM.exe P2: 4.1.2.0 P3: 583ce457 P4: System.Xml P5: 4.8.3752.0 P6: 5c7a2412 P7: b85 P8: 27 P9: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW P10: +++ WER7 +++: Fault bucket 1659011748491683530, type 5 Event Name: MoAppCrash Response: Not available Cab Id: 0 Problem signature: P1: Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c P2: praid:App P3: 8.54.0.91 P4: 5dcafc07 P5: combase.dll P6: 10.0.18362.449 P7: ac52ea46 P8: 80000013 P9: 000000000007fdba P10: +++ WER8 +++: Fault bucket 2228558138187394050, type 5 Event Name: StoreAgentScanForUpdatesFailure0 Response: Not available Cab Id: 0 Problem signature: P1: Update; P2: 8024402c P3: 18362 P4: 476 P5: Windows.Desktop P6: P7: P8: P9: P10: +++ WER9 +++: Fault bucket , type 0 Event Name: StoreAgentScanForUpdatesFailure0 Response: Not available Cab Id: 0 Problem signature: P1: Update; P2: 8024402c P3: 18362 P4: 476 P5: Windows.Desktop P6: P7: P8: P9: P10: