Sahil (10/31/2024, 7:37:46 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ]. Thank you for contacting EA HELP, my name is Sahil, may I start with your first name please? undefined (10/31/2024, 7:38:06 PM): Hello, my name is Brano. Sahil (10/31/2024, 7:38:42 PM): Hi Brano, nice to meet you. Hope you are doing good, how may I assist you today? undefined (10/31/2024, 7:39:36 PM): Can you read the previous chat in this case? i had a problem, and it still persist. i even attached a screenshot when queueing for an advisor Sahil (10/31/2024, 7:40:35 PM): Sorry but I am not able to read the previous conversation. Please elaborate your issue so that I'll be able to help you. undefined (10/31/2024, 7:43:32 PM): Im having a problem in Titanfall 2 where the game randomly freezes in multiplayer, then unfreezes, works for a few seconds, but everything is as if the time was stopped - any animations are freezed, but moving and looking around works. then, the game boots me out of the multiplayer into the main menu, and i get and error thats in the attached screenshot undefined (10/31/2024, 7:43:41 PM): this happens even in menu Sahil (10/31/2024, 7:44:06 PM): Thanks for sharing the issue. Sahil (10/31/2024, 7:44:13 PM): Please share EA account email and EA ID. undefined (10/31/2024, 7:44:31 PM): Kacherisko studiokingknight@gmail.com Sahil (10/31/2024, 7:45:33 PM): Thanks for the EA account email and EA ID. Sahil (10/31/2024, 7:46:04 PM): Please try the troubleshooting steps mentioned in the given below link :-- https://help.ea.com/help/pc/pc-graphics-troubleshooting/ undefined (10/31/2024, 7:48:14 PM): everything from that article should be okay with me undefined (10/31/2024, 7:48:26 PM): this problem only happens with titanfall undefined (10/31/2024, 7:48:48 PM): i think its something more specific to do with titanfall undefined (10/31/2024, 7:48:53 PM): or ea in some way atleast undefined (10/31/2024, 7:49:10 PM): literally, not ever has this happened to me in a different game undefined (10/31/2024, 7:49:17 PM): yet it keeps happening in titanfall Sahil (10/31/2024, 7:50:32 PM): You can play the game on low FPS and resolution that will also help you. undefined (10/31/2024, 7:51:16 PM): it will? Sahil (10/31/2024, 7:51:24 PM): Yes you can try. undefined (10/31/2024, 7:51:25 PM): should i keep vsync on or off for example? Sahil (10/31/2024, 7:51:46 PM): Also please try the steps mentioned in given below link :-- https://help.ea.com/help/faq/clear-cache-to-fix-problems-with-your-games/ undefined (10/31/2024, 7:53:50 PM): titanfall isnt really straining my pc undefined (10/31/2024, 7:54:16 PM): i have set the best graphics options for my pc via nvidia geforece experience undefined (10/31/2024, 7:54:21 PM): it runs really well Sahil (10/31/2024, 7:54:38 PM): Did you tried the mentioned steps in above mentioned links? undefined (10/31/2024, 7:54:57 PM): i have done the cache thing with and advisor before you undefined (10/31/2024, 7:55:17 PM): they said it will definitely work undefined (10/31/2024, 7:55:19 PM): it didnt Sahil (10/31/2024, 7:55:41 PM): Thanks. I understand how hard this situation is because I am also a player and I would like to inform you that in normal scenario usually these thing does not happen. I have also checked this with my team and I am going to report the issue as bug to our game team. Our team will investigate the bug and will fix it ASAP if there is any issue on our end, undefined (10/31/2024, 7:56:43 PM): you have reported it as new bug? undefined (10/31/2024, 7:56:46 PM): thanks i guess Sahil (10/31/2024, 7:57:13 PM): Any bug causing this issue will be investigated by our team and will be fixed ASAP. We as a chat support team cannot make any changes on our end. I am going to report it and if there is any issues on our end then it will be fixed. Meanwhile, I would request you to wait. Sahil (10/31/2024, 7:57:48 PM): Do not worry our team will review your case and they will try to resolve it ASAP so that amazing gamer like you will never face this issue again. undefined (10/31/2024, 7:58:14 PM): Thanks, Sahil. undefined (10/31/2024, 7:58:23 PM): i appreciate your hard work undefined (10/31/2024, 7:58:33 PM): its been great communicating with you Sahil (10/31/2024, 7:58:55 PM): Thanks! Apart from this is there anything else I can do for you? undefined (10/31/2024, 7:59:28 PM): not really. how can i know once the issue has been resolved? or if there are any updates on this bug? Sahil (10/31/2024, 8:01:15 PM): Please stay connected to our official social media handles. May be you will get the update over there and do not worry our team will try to resolve this issue ASAP. undefined (10/31/2024, 8:02:01 PM): social media handles? Sahil (10/31/2024, 8:02:46 PM): Like twitter , Facebook , Instagram. Sahil (10/31/2024, 8:03:48 PM): You can also report your issue on our official forums and you will get the reply by our community manager there :-- https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English undefined (10/31/2024, 8:04:02 PM): do i need to? Sahil (10/31/2024, 8:05:58 PM): That will be good if you post your issue and also you will get the reply over there. Sahil (10/31/2024, 8:06:04 PM): Apart from this is there anything else I can do for you? undefined (10/31/2024, 8:06:32 PM): no. thank you for your help Sahil (10/31/2024, 8:06:49 PM): Thanks for your co-operation! In case of any further queries or issues with EA games, please contact us back. We will be glad to help you! Have a great day ahead! Thanks for contacting EA! Stay safe and bye! undefined (10/31/2024, 8:07:04 PM): thanks, bye