No Administrative EA Support
I’m posting here out of frustration after exhausting all available support options with EA. I recently had an issue where my Steam account was accidentally linked to the wrong EA account . This only happened because my primary EA account had been hacked at the time. That account has since been fully recovered, and now I’m simply trying to restore things back to how they were originally—by unlinking the incorrect account and relinking the correct one. Unfortunately, EA Live Chat support has told me there is absolutely nothing they can do due to a strict 6-month unlinking restriction. Even more frustrating, they stated they don’t have the authority to escalate or override this policy. So essentially, there is no administrative path to resolve what is clearly an accidental situation. What makes this worse is that there was no clear warning during the linking process indicating that this action would lock the account for six months. If that had been clearly communicated, I would have never proceeded. It’s hard to understand how a company of EA’s size can have no mechanism for administrative intervention in cases like this, especially when account security issues (like hacking) are involved. Policies like this don’t just create inconvenience; they damage trust and push customers away. Has anyone else run into this issue? Were you able to find any workaround or escalation path? If not, I really think EA needs to take a serious look at this policy and the lack of support flexibility behind it. At the very least, there should be: A clear warning before linking accounts about the 6-month restriction. An escalation path for verified cases involving compromised accounts. Administrative support capable of resolving edge cases like this. Right now, it feels like customers are left completely stuck with no real support, which is honestly unacceptable.Solved15Views0likes1CommentUnknown EA account linked to Xbox
For some reason i have no idea what the ea account linked to my xbox account is and its preventing me from linking my accounts. I cant seem to find a way through xbox... so how the heck do i get ea to unlink this random account thats linked to me that i dont even have access to?Solved79Views0likes2CommentsHello sir , EA is not sending codes to my mail
Hello sir , i try to login into my EA account i have the access to my EA aswell as Mail , i am trying to login into new device and it won't send me code to email It asks that code has been sent to your mail and i do not receive any code on my mail , when i try to reset it says go to recognized device and reset it from there and when I go to recognized device it again says we will send code to mail and again the cycle repeats i am receiving no code on mail from EASolved61Views0likes2CommentsProblems accessing the forum threads
I’m not sure what’s going on, but for the past two days I’ve been having trouble accessing parts of the forums. When I click on my notifications and the page redirects, it fails to load and instead shows an “access denied” or “page doesn’t exist” error. As far as I know, my account is in good standing, and I haven’t received any violation notices. The issue is inconsistent; sometimes I can access the pages, and other times I get the error. I did clear my cache and cookies a few days ago, and it seems the problem started after that, though I’m not sure why.92Views3likes8Comments6 Month Wait to Relink Account
I have paid for a lot of DLC for the sims 4 on steam. recently I created a family account on steam so my daughter could play games too. I didn't know that EA was even more greedy than I initially thought and that they have blocked any kind of family sharing in the hopes that you buy everything more than once. I accidently linked my daughters steam profile to my ea account not realizing that all my DCL would be blocked. now after spending days with "support" who cant actually do anything and just keep saying "try to understand" over and over I am told to wait 6 month to access content that I HAVE PAID FOR.Solved50Views0likes7CommentsDon't have access to my previous email
Hello! I want to change the email address on this account because I no longer have access to my previous email address. I don't remember exactly why I created the second account, but I mistakenly linked it to Steam. Since I don't have access, I can't unlink it because the code was sent to that email address. The account is linked to my Steam DanteSparda (if you need additional Steam account information, I can provide it). [Moved to EA App EN. Please review our guidelines regarding language posts - CM]Solved74Views0likes2CommentsVerify on recognised device not working
Hello trying to get some help as can’t get through to no one on live chat on my Xbox my ea account I made it a long time ago logging in with email and password but it’s getting me to try and verify on recognised device I load up fc26 which my ea account is linked to and it’s not doing anything any help anyone???44Views0likes1CommentRequest to lift Regional ban on syrian players following sanctions removal
As of recent international decisions, the sanctions and restrictive measures previously imposed on the Syrian Arab Republic have been officially lifted. Accordingly, I kindly request that EA review and update its regional restrictions to allow Syrian users full access to EA services, including account creation, online gameplay, and purchases. Currently, many Syrian players are still unable to access EA platforms or use their accounts due to the old sanction-related blocks. Since these measures are no longer legally applicable, I respectfully ask that EA remove the regional ban and restore service availability for users in Syria. This change would reflect EA’s commitment to fairness, inclusivity, and compliance with current international regulations. Thank you for your understanding and consideration. Best regards, [vedria]21Views0likes1CommentLost Access to OLD EA Accoutn
I’m currently unable to recover access to my EA account and need assistance. An EA Support agent asked me to complete the account recovery process by launching an EA game on my console and following on‑screen prompts to update my email, password, and phone number. However, these recovery steps do not appear on my console at all. I have tried this with Apex Legends and Jedi: Fallen Order, i do not own any Fifa games or Sports games made by EA so this is very difficult. I have all log-in credentials necessary other than access to my actual Gmail account and phone number where the verification codes are sent. As you can see below, i have access to my PSN account (which is linked to the EA account) and i am logged into Apex Legends without any trouble.39Views0likes1Comment