I need an advisor or EA employee to ACTUALLY help me. My account was hacked.
I don't know what to do anymore. My EA account was hacked. I am unable to contact an advisor directly, the button is greyed out for me. I had a ticket open, and was told that there were "too many discrepancies" when trying to recover my account. I have recovered an old email to re-open a case but I cannot. I get an AI bot (presumably) EA NextStep that asks if "Compromised EA Account" is my issue, and sends me to the sign-in page. When I try to enter my email, my account under that email does not exist anymore and suggests I create a new account. When I enter my EA ID it shows an email I have never used under a hotmail account, which I have never used hotmail in my life. Again, I have recovered an old email to remove any discrepancies and have screenshots and proof of every single purchase, as well as the email I used to use and the email I updated to. I'm posting here in hope a human reaches out lol. Hopefully I can open a new case but as of right now, someone has my account with basically The Sims 4 and hundreds of dollars in expansions and packs, and EA has done nothing but make it more stressful.
Sims 4 Maker Application stuck in 'closed' status. Cannot Re apply
I'm not sure if this is the correct place to ask this but I cannot find anywhere else to ask for help. I applied for the Sims 4 Maker program and I received an email saying the review team was unable to open two of my files and therefore to re-save them and reapply. I checked everything, re-saved and have all my files ready to re-apply. But when I log into the portal my application status is stuck in 'closed' status and I cannot find a button to re-apply. I thought maybe it needs some time and I've waited for hours now. I tried clearing browser cache but I still don't see an option to re-apply. Please help.My Steam ID is linked to a fraudulent Russian EA account
Hi, I am reporting a severe security issue. My Steam ID has been linked to an EA account that does not belong to me (Region: Russia, created in 2023). This was done without my authorization, and I am currently a victim of identity/platform hijacking. I have tried contacting EA Help several times via chat, but the automated system is now blocking my requests with the message "This issue isn't supported by advisors." I want to be clear: I am NOT trying to recover the hacker's EA account. I am the legal owner of the Steam account and I want my Steam ID unlinked from that fraudulent profile. I have: My Steam ID64. Official Steam Purchase Receipts (Invoices) for my EA games with transaction numbers. Proof of my legitimate region (Peru). I am exercising my Data Privacy Rights to have my third-party ID removed from an account that is not mine. Could a Community Manager please help me escalate this to a specialist who can perform a manual unlink based on my Steam ownership? Thank you.
