Formal Appeal: Account Compromised by Hacker & Technical Barrier to Support
Dear TOS Team, I am writing to you with a heavy heart to seek a final, fair review of my account . My account was unfortunately compromised by a hacker, and any violations that occurred were not my doing. Since then, I have been attempting to recover my account with a sincere and cooperative attitude. However, instead of help, I have encountered a "dead loop" within your system and dismissive treatment from the support staff. The Technical Barrier (System Bug): The webform strictly requires me to select a record from my "Ban History" to proceed. However, my history does not display the relevant case, making it impossible for me to submit a formal appeal. I have tried repeatedly, only to be blocked by this technical glitch. Failure of Front-line Support: When I sought help for this bug, the support agent provided cold, scripted responses (see attached screenshots). I was told "no one can help you" and "only you can submit," completely ignoring the fact that your own system is preventing me from doing so. This dismissive attitude has been deeply hurtful and feels like a denial of my right to a fair appeal. My Sincere Request: I have always valued this community and followed the rules. This account is important to me, and I am a victim of a security breach. I kindly request: A manual review of my account's login activity to verify the unauthorized access. An alternative channel to submit my evidence, bypassing the broken webform. A fair chance to restore my account standing. I trust the TOS team will see the injustice in this situation and help me remove this "thorn" that has been deeply troubling me. I am ready to provide any proof of identity and account ownership needed. Thank you for your time and for upholding the fairness of the platform. Sincerely, Dany
Account Lost
Hello, so I made my EA account in 2019 with my email - six years later I try logging into the account even after I've loss my gmail in 2021. I'm pretty positive the Gmail was deleted and I no longer have access to my EA account, the only slight access I have is linked to my psn - I'd like to talk to someone and see if my old email can be replaced for my new email. Please take time to go through this.EA not responding to an appeal
So a few days ago, I appealed to a ban,not sure why i was banned,I did not cheat and before that I didnt play for a few years,when i tried to get back to my account it was banned,so i appealed for an unban,the responded weirdly with no help at all,and there is no response for 6 days now What do I do ?
Charged 3x for Battlefield Season 3 Preorder
Hello! In the BF6 client on PC, I bought the preorder for S3. However, the client said it had failed. So I tried again. It said it failed again. So I tried a different card and that too said it failed. However, I was charged THREE TIMEs and the website won't let me request a refund & the chat bot refuses to connect me to a human. Can anyone help?How do I link a child account to the family management on my account?
I have created my own EA Account to allow me to use the family management settings. I created a child account for my two sons, but when creating a child account, it never asks for an email address for them. It only asks for the parent/guardian email for permission. When I want to add my sons to the family EA account, it only asks for email addresses, not EA ID's. How do I add the child accounts to the family account?
