How to reach out to support?
I have tried every methods online trying to get to a support or someone I’m unable to do so, I can’t creat case, it always shows case not created, and I tried different topic through the chat bot its always goes this issues isn’t support by advisors, but its account issues, so who am I suppose to get help from.
ID change only works if I make one letter upper case
I am trying to change my ID back to Konflixx, which it was in the past, now whenever I try to use that name it tells me it's not a valid ID. However, if I change the spelling to KonflixX it will work no issue. I then try to correct the spelling, and it tells me the name is already in use. I am at a loss here and I hate the way it looks with the xX.
HELP! I need to change my name!
When I set up my account, I had an extremely hard time being able to choose anything. The only thing it allowed me to choose was the one I have now. Whenever I try to change it, it does not allow me to me to change it to anything at all. Ive tired dozens upon dozens of combination of letters and numbers, yet i get told to "chose a valid user ID". Customer support does not know even after multiple months of me bothering them about it. They tell me a communuity memeber might know. Im not so hopful that a community member can solve this. Ive been frurstraed for months, everytime i see this username. By the way, it has my first name in it, so it really should be changed, as that is sensitive information and technically not allowed.
