Urgent Refund request still unsolved.
Dear EA Support Team. I am writing once again regarding my refund request for Battlefield 6, which was accidentally charged three times due to a system error. On the purchase day, the payment process repeatedly showed an error message instructing me to 'try again', which caused multiple charges within the same time frame. I have already submitted mutiple refund requests over the past few weeks, but unfortunately, I have not received any response or refund confirmation so far. This delay is extremely frustrating and unacceptable, especially since the issue was caused by a system malfunction on EA's side. Please review my case urgently and process the refund for the two duplicated payments without further delay. If needed, i can provide payment receipts, timestamps, or transaction IDs once again. Looking forward to your prompt resolution.My account was hacked
Subject: Request for Assistance – Hacked Account and Unauthorized Access (Account: Sherdders) Hello EA Support Team, My name is Napatsakorn, and I am the owner of the EA account "Sherdders". My account was accessed by an unknown third party without my permission. This person changed both the email address and password associated with my account, and I am not sure when these changes occurred. Previously, I had already reported that my account had been hacked. The unauthorized user then played Apex Legends using cheats, which resulted in my account being banned. I contacted EA Support regarding this issue, but unfortunately, there has been no update or progress since then. As of now, I can no longer access my account through any method. I used to be able to log in through my linked Google account, but today I found that even that option no longer works. My original Email : ([edit: email address removed]) I kindly request your assistance in reviewing and investigating this issue once again. I am the rightful owner of this account, and I would really appreciate your help in restoring access or providing an update on the case. Thank you very much for your time and understanding. Best regards, Napatsakorn (Account: Sherdders)Hacked Account Recovery
my main account got hacked and the hacker changed the email. ive been asking through EA support 3 times but no replies for the past month. so im asking here with a new account instead. maybe someone from EA could help me? or EA just give up on its system? I still have the account linked to my PS and Steam account though.EA's live support chat not working for account thefts!
My account was hacked, and I submitted a ticket with the relevant questions. I can't reach live support; live support isn't working for this issue. Does anyone have any ideas on how I can resolve this? I also tried emailing them, but it's been two weeks and I haven't received a response. Are they overwhelmed, or are they genuinely uninterested?
Changing Email.
Hello, I hope you're doing well. I'm trying to update the email address associated with my EA account, but I keep receiving the following error: "We can't complete your request. Your email address could be invalid or you may have recently updated it." I've double-checked the format of the new email and confirmed that it's valid and not already linked to another EA account. I also haven't changed my email recently. Could you please help me resolve this issue so I can successfully update my account email?Getting unbanned after an incorrect BF6 ban?
Anybody have any luck at all...? If they look at my account history I have zero history of cheating... I played in bot-backfilled portal lobbies in my off-time when I didnt want to commit to full games which I kinda figured was the sensible thing to do. I'm seeing a million forum posts about bans right now, just wondering if anyone has had any luck getting a ban overturned?
