account info

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New to the EA Forums? Start here!
Hey Gamers Welcome to the EA Community Forums. There's a lot to dive into here, so we've prepped this nifty thread directory to help you find answers and info faster. Let's get started!! Click on the links below to jump to those guides. Quick picks I’m new and want to understand how the forums work I need help and want the support team I need EA Account help and guidance I’m missing content and need the right path Thread Directory for FAQs EA Forums What are the EA Forums? What can the staff help with here? What is the best board to post in? Where have my posts gone? What do the forum roles stand for? What are Superusers? EA Support and Support Cases How can I contact EA Support? Where can I find my past Support Cases? EA Account Info and Guidance How to link/unlink them? How to appeal a ban or suspension? How to recover a hacked EA account? How can I reactivate a disabled EA account? EA App and Content What do I do for missing content?
EA_Lanna
30 days ago Place EA Forums Tutorials & Rules
4.3KViews
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[GUIDE] EA Account Help: Banned Account
Overview Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake. Understanding locks, bans, and suspensions Lock: We’ll temporarily remove access to a game or your EA Account when we notice too many failed login attempts or other suspicious activity. We do this to protect your account from being accessed by anyone other than you. Learn more about what you can do if you’ve been locked out of your account. Suspension: We’ll temporarily remove your access to a game, part of a game, or your EA Account when we notice activity on your EA Account that goes against our EA User Agreement or Rules of Conduct. Suspensions expire after a certain period of time. Ban: Depending on the severity of the ban, we’ll remove your access to a game, part of a game, or your EA Account for an extended period of time, or permanently. We'll normally ban your EA Account due to repeated or extreme violations of our EA User Agreement or Rules of Conduct. How to check a ban or suspension status Log in to your account. A message will appear in the account portal. How to appeal a lock, ban, or suspension It’s against EA’s Positive Play Charter and User Agreement for players to improperly use in-game support buttons or file false reports to EA staff. We’re here to help with genuine challenges, so please only contact us after you’ve reviewed the EA Rules of Conduct. If you have a lock, ban, or suspension on your EA Account, on a specific game, or on your device, we may email you from ea@e.ea.com. This is our official email account, so make sure you add it to your contact list. Otherwise, it might go into your Spam folder. If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision. To appeal, contact us, fill out, and submit the web form. Our advisors can no longer transfer cases to our Terms of Service Moderation team. Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake. Think your account was hacked? Follow our steps to try to re-secure your account. How to fill out the appeal webform To start, we’ll ask for some basic information. If you’re already logged in to your EA Account, some of this info will be pre-filled: Your first name Your last name The email address associated with your EA Account The platform you’re playing on. In the next part of the form, you can tell us more about your issue. Be sure to include: Your username This is your EA ID, PlayStation™Network Online ID, Xbox Live gamertag, EA mobile game account ID, or game-specific username. Need help finding your mobile account ID? Learn how to find your ID for the mobile games you play. Any error or notification messages that you saw Tell us what’s going on and why we need to take another look. Why are accounts banned or suspended? To avoid your account being banned or suspended, follow the rules of conduct in EA’s User Agreement. We’ll ban, suspend, or sanction accounts when we see any inappropriate content or evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website. Cheating includes but isn’t limited to: using third-party software, such as aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players performing in-game exploits or abusing glitches or bugs stat padding (abusing game features in an unintended manner to artificially stack on scores) win-trading or otherwise manipulating in-game ranking systems with the collaboration of others using software or cheat tools that disconnect other players from the EA servers. Keep in mind: If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions: Lock your EA Account Remove the content charged back. What if a suspension doesn’t expire automatically? Sometimes you’ll need to re-enable your account to lift a suspension. If that’s the case, we’ll contact you at the email address associated with your EA Account to give you details on how to do this. If you don’t receive an email and your account continues to be suspended, your account might actually be banned. Check your account to learn more. What does suspended from online play mean? You can still play many EA games offline in single-player mode. What to do if EA can’t unban your account Some games and services have their own dispute process. Use the links below for specific game or service bans. Dark Age of Camelot Even Balance for PunkBuster It’s also possible that PlayStation® or Xbox blocked you. In that case, you’ll need to contact them directly. If you use a PlayStation®, get in touch with PlayStation® support. If you use an Xbox, get in touch with Xbox support.
EA_Leeuw
5 months ago Place EA Forums Tutorials & Rules
7.1KViews
3likes
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[GUIDE] EA Account Help: No Access, Disabled Accounts, Hacks, Bans, and More
Having trouble accessing or linking your account? Check out this guide to see what to do next. Some issues can be fixed in your account portal, while others will need help from EA Support. Just a heads up, we do not have access to account details here on the forum, so we cannot help with account issues directly. Good luck and game on! Index EA Account Help: Account Recovery EA Account Help: Unlinking and Linking of Accounts EA Account Help: Disabled Account EA Account Help: Hacked Account EA Account Help: Banned Account
EA_Leeuw
6 months ago Place EA Forums Tutorials & Rules
20KViews
16likes
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[GUIDE] EA Account Help: Disabled Account
Trying to log into your game but getting a message that your platform account is linked to an email ending with @disabled.ea.com? This means your EA account has expired and has been disabled, usually because of inactivity. To fix it, find the right email you used for that EA account and reset your password. Once you do, your email will replace the @disabled.ea.com one, and you’ll get access again. If you don’t know the email or can’t access it anymore, contact EA Support. They can help you find your account or unlink your platform so you can connect it to a new EA account.
EA_Leeuw
7 months ago Place EA Forums Tutorials & Rules
4.5KViews
3likes
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[GUIDE] EA Account Help: Hacked Account
If your account has been hacked, contact EA Support right away. Even if live chat wait times are long, it’s important to secure your account. You can reach Support as a guest without logging in if you don’t have access to your EA account. Have this info ready when you contact Support: The email address you used to create your EA Account Any usernames or console IDs (like Xbox Live Gamertags or PlayStation Network Online IDs) linked to your EA Account Any invoice numbers from games you bought from the EA store, or product codes for your games If you’re trying to recover a mobile game, your mobile game’s ID If your account was banned because of a hacker, check out this article on how to appeal.
EA_Leeuw
7 months ago Place EA Forums Tutorials & Rules
2.7KViews
2likes
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