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Play","parent":{"__ref":"Category:category:ea-play-en"}},"User:user:5339447":{"__typename":"User","uid":5339447,"login":"ImTaiboo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:5339447"},"ForumTopicMessage:message:11892344":{"__typename":"ForumTopicMessage","subject":"[FIXED - Feb 13.] EA app doesn't recognise Epic Games EA Play membership?!","conversation":{"__ref":"Conversation:conversation:11892344"},"id":"message:11892344","revisionNum":3,"uid":11892344,"depth":0,"board":{"__ref":"Forum:board:ea-play-general-discussion-en"},"author":{"__ref":"User:user:5339447"},"metrics":{"__typename":"MessageMetrics","views":537},"postTime":"2025-02-12T19:30:40.582Z","lastPublishTime":"2025-02-25T16:18:17.180Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I got ea play membership on epic games but ea app doesnt see it and i cant play any of the games i installed. Accounts are properly linked i can see it that its the right accounts on myaccount.ea so it isnt a problem with that i really need help because i cant play any of the games on ea play. \n CM edit: edited title for clarity. 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Every time I try to launch the game, I receive an error stating that the game could not be activated using the EA account I provided. I have followed all the tips given by the previous advisor, but I still can’t open my EA FC 25. I have also uninstalled and reinstalled Steam, EA, and FC 25 overnight, but it still won’t open. Every time I try to launch it, it shows the same message as in the picture I sent in the file. I have also deleted the License file as instructed by the previous advisor. I have followed other steps from YouTube as well, but the result is still the same—I can’t open the game. Please help me. I even created a new EA account, but the same screen still appears as shown in the file. I’ve tried everything, including running EA as an administrator, deleting and reinstalling, but it still doesn’t work. I even deleted FC 25 and re-downloaded it, but it still won’t launch. Before this, I could play without any issues, but starting yesterday, this problem appeared. What else can I do? Please help me. I’ve spent the entire night trying to fix this, but there’s still no solution. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1200","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11855419":{"__typename":"Conversation","id":"conversation:11855419","topic":{"__typename":"ForumTopicMessage","uid":11855419},"lastPostingActivityTime":"2025-02-01T22:16:26.882Z","solved":false},"User:user:5310639":{"__typename":"User","uid":5310639,"login":"EmoNekoMomo","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"id":"user:5310639"},"ForumTopicMessage:message:11855419":{"__typename":"ForumTopicMessage","subject":"Sims 4 \"You don't have access\" Bought on steam","conversation":{"__ref":"Conversation:conversation:11855419"},"id":"message:11855419","revisionNum":6,"uid":11855419,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5310639"},"metrics":{"__typename":"MessageMetrics","views":91},"postTime":"2025-02-01T18:54:55.891Z","lastPublishTime":"2025-02-01T22:16:26.882Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Right. I know I'm not the only one with this issue and I'm sure we're all sick of it. Bought the game on steam and EA demands you launch it through their heap of blah app instead of the platform they put it on. It was JUST connected to my steam because why would I want to connect my steam to THIS for any other reason? So I KNOW it's on the right account. I've uninstalled and reinstalled. Cleared the cache. Restarted my entire PC Twice. Logged out and In. Repaired the game. Moved the folder it's on so it's on the same folder. Downloaded it through EA instead of steam. Still got it. Tried reaching out to support but of course its an AI Bot that just parrots the forums. So EA support I am kindly asking that you actually assist us with this. I can launch Sims 2 perfectly fine, but 4 is an issue. Look through the forums and I am far from being alone. According to one of your OWN posts you've been working on this since 2023 so please, let us have access before the 25th anniversary, yeah? Edit: Some folks have said THIS has fixed it for em (youtube link) https://www.youtube.com/watch?v=DIfpnh9MOOI or this one https://youtu.be/33M1QJy0Ei0 Didnt work for me, but hey might help someone. I'm wondering if the reason it won't work is I once launched sims 4 on EA which might be why its moaning. Did a fresh install through stream though and it's still not working. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1441","kudosSumWeight":1,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11944850":{"__typename":"Conversation","id":"conversation:11944850","topic":{"__typename":"ForumTopicMessage","uid":11944850},"lastPostingActivityTime":"2025-03-03T06:30:26.721Z","solved":false},"User:user:5378261":{"__typename":"User","uid":5378261,"login":"TheWolfKiller05","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/custom/swgoh_07-1735829743146.png?time=1735829752000"},"id":"user:5378261"},"ForumTopicMessage:message:11944850":{"__typename":"ForumTopicMessage","subject":"Game Pass not detected by Beta EA desktop app - Asks me to purchase a membership","conversation":{"__ref":"Conversation:conversation:11944850"},"id":"message:11944850","revisionNum":1,"uid":11944850,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5378261"},"metrics":{"__typename":"MessageMetrics","views":90},"postTime":"2025-03-02T20:08:23.417Z","lastPublishTime":"2025-03-02T20:08:23.417Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I have Game Pass for PC and of course it includes EA play. I have updated both desktop apps Xbox and Beta EA Play desktop apps, even I reinstalled them from the official web sites https://www.ea.com/ea-app & https://www.xbox.com/en-US/apps/xbox-app-on-pc and still EA is asking me to get a membership. On the xbox app says that I can install Jedi Fallen Order since it is included with Game Pass through EA Play. I have cleared the cache of EA app, unlinked Xbox and EA and still same result. I never had this problem before and I have installed the game from EA app previously with no trouble until now. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"615","kudosSumWeight":6,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11907647":{"__typename":"Conversation","id":"conversation:11907647","topic":{"__typename":"ForumTopicMessage","uid":11907647},"lastPostingActivityTime":"2025-02-22T17:50:22.361Z","solved":false},"User:user:5330580":{"__typename":"User","uid":5330580,"login":"vkbvnel24ykx","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-12.svg?time=1721239731000"},"id":"user:5330580"},"ForumTopicMessage:message:11907647":{"__typename":"ForumTopicMessage","subject":"EA’s Customer Support is a Joke – Won’t Recover My Account or Even Unlink It!","conversation":{"__ref":"Conversation:conversation:11907647"},"id":"message:11907647","revisionNum":2,"uid":11907647,"depth":0,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"author":{"__ref":"User:user:5330580"},"metrics":{"__typename":"MessageMetrics","views":89},"postTime":"2025-02-17T21:28:40.068Z","lastPublishTime":"2025-02-18T14:41:10.726Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n I’ve been trying for over a month to recover my EA account because I lost access to my old email. After finally getting a chat with EA support, here’s what happened: \n I provided purchase details, invoice, Steam ID, previous email, linked accounts, IP address, and even offered my passport for verification. They refused to help, saying “the details don’t completely match” – yet they won’t even tell me what’s incorrect! I asked them to at least unlink my account from Steam so I could link it to my new email. They refused. So, EA, make up your mind! If this account belongs to me, let me recover it. If it doesn’t belong to me, then why are you refusing to unlink it? Now I’m permanently locked out, can’t play the game I paid for, and can’t buy any future EA games on Steam because my account is stuck. \n EA’s customer support is completely broken. They take your money, then lock you out with no way to recover your account or unlink it. If you ever lose access to your EA email, good luck—you’re screwed. \n This is unacceptable. EA needs to be held accountable for blocking paying customers from their own games. Has anyone else experienced this nightmare? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1305","kudosSumWeight":2,"repliesCount":8,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11884395":{"__typename":"Conversation","id":"conversation:11884395","topic":{"__typename":"ForumTopicMessage","uid":11884395},"lastPostingActivityTime":"2025-02-12T15:38:37.486Z","solved":true},"User:user:1358565":{"__typename":"User","uid":1358565,"login":"texdade","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-8.svg?time=1721239641000"},"id":"user:1358565"},"ForumTopicMessage:message:11884395":{"__typename":"ForumTopicMessage","subject":"Steam already linked to closed EA account","conversation":{"__ref":"Conversation:conversation:11884395"},"id":"message:11884395","revisionNum":1,"uid":11884395,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:1358565"},"metrics":{"__typename":"MessageMetrics","views":80},"postTime":"2025-02-10T12:30:25.719Z","lastPublishTime":"2025-02-10T12:30:25.719Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, Im having an issue where all my EA games on steam are apparently locked, since my EA account has been closed (for some reason, I definitely did not do this). If I try to link my steam account to a new EA account, I get the error: Your accounts can’t be linked because your Steam account ------- already linked to your EA Account for 7a*****@disabled.ea.com. An EA Account can only be linked to one Steam account in its lifetime. I thought I would contact EA Support, but there I have another issue where the support page does not open properly! I open a case, I get an email with a link to said case, but when I click on it, it brings me to a page that says \"Resume case\". Clicking on Resume Case brings me to another page with no chat and a bunch of articles suggestions. This page also has a \"Chat with us\" button that, if clicked, opens another case. After a while, the case gets closed (I supposed this is because I cannot answer it). So basically I am locked out of my account and I cannot contact the support in any way. I tried with different browsers, to no avail. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1090","kudosSumWeight":0,"repliesCount":3,"readOnly":true,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11884464":{"__typename":"Conversation","id":"conversation:11884464","topic":{"__typename":"ForumTopicMessage","uid":11884464},"lastPostingActivityTime":"2025-02-20T18:48:18.803Z","solved":true},"User:user:4531415":{"__typename":"User","uid":4531415,"login":"spooncus","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"id":"user:4531415"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1GWmpFaG0?revision=3\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1GWmpFaG0?revision=3","title":"resim.png","associationType":"BODY","width":2502,"height":706,"altText":""},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1SUFZ3cjI?revision=3\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1SUFZ3cjI?revision=3","title":"resim.png","associationType":"BODY","width":1841,"height":814,"altText":""},"ForumTopicMessage:message:11884464":{"__typename":"ForumTopicMessage","subject":"PSN Account Linking & Live Chat Problem","conversation":{"__ref":"Conversation:conversation:11884464"},"id":"message:11884464","revisionNum":3,"uid":11884464,"depth":0,"board":{"__ref":"Forum:board:ea-forums-general-discussion-en"},"author":{"__ref":"User:user:4531415"},"metrics":{"__typename":"MessageMetrics","views":76},"postTime":"2025-02-10T12:52:49.528Z","lastPublishTime":"2025-02-11T17:46:21.091Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hello, \n A PSN account that I do not own has been linked to my EA account without my knowledge. I have no connection with the owner of that account. Now, I have my own PSN account and I want to link it, but it is stated that the link is permanent. Since I did not make the connection, is it possible for me to link my own account? \n PS: I tried to contact live chat, but I couldn't respond to the cases because I didn't receive any notifications or replies. However, in one of my cases, it shows that I was sent four messages, but I never received them. I believe there might be an issue with your live chat system. Right now, I also can't create a new case or resume my existing cases. \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"706","kudosSumWeight":1,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1GWmpFaG0?revision=3\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTg4NDQ2NC1SUFZ3cjI?revision=3\"}"}}],"totalCount":2,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11945271":{"__typename":"Conversation","id":"conversation:11945271","topic":{"__typename":"ForumTopicMessage","uid":11945271},"lastPostingActivityTime":"2025-03-03T09:26:11.684Z","solved":false},"User:user:5378706":{"__typename":"User","uid":5378706,"login":"Mxvet","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=1721239606000"},"id":"user:5378706"},"ForumTopicMessage:message:11945271":{"__typename":"ForumTopicMessage","subject":"Xbox Game Pass + EA Play – Can’t Play Any Game, Asking to Buy Full Version","conversation":{"__ref":"Conversation:conversation:11945271"},"id":"message:11945271","revisionNum":1,"uid":11945271,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:5378706"},"metrics":{"__typename":"MessageMetrics","views":70},"postTime":"2025-03-03T00:06:03.534Z","lastPublishTime":"2025-03-03T00:06:03.534Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi, I’m having trouble playing any EA Play game through Xbox Game Pass. Every time I try to launch a game, it redirects me to EA Play and asks me to purchase the full version. My EA account is correctly linked to my Xbox account, and my Xbox Game Pass Ultimate subscription is active. I’ve already tried restarting the apps, uninstalling and reinstalling EA Play and Xbox, but the issue persists. Has anyone experienced this before and knows how to fix it? Any help would be greatly appreciated! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"499","kudosSumWeight":5,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11903745":{"__typename":"Conversation","id":"conversation:11903745","topic":{"__typename":"ForumTopicMessage","uid":11903745},"lastPostingActivityTime":"2025-02-16T13:41:06.501Z","solved":false},"User:user:1015883":{"__typename":"User","uid":1015883,"login":"zBeauM","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:1015883"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwMzc0NS1ST1NBcDA?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS0xMTkwMzc0NS1ST1NBcDA?revision=1","title":"image.png","associationType":"BODY","width":807,"height":523,"altText":""},"ForumTopicMessage:message:11903745":{"__typename":"ForumTopicMessage","subject":"Could Not Activate","conversation":{"__ref":"Conversation:conversation:11903745"},"id":"message:11903745","revisionNum":1,"uid":11903745,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-en"},"author":{"__ref":"User:user:1015883"},"metrics":{"__typename":"MessageMetrics","views":68},"postTime":"2025-02-16T13:41:06.501Z","lastPublishTime":"2025-02-16T13:41:06.501Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I've been playing the game for a long time and I started experiencing this problem after purchasing it from Steam. 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