I'm banned in previous titles, will I be banned In EA SPORTS FC™ 24?
Hey all, Every year around this time we get a deluge of posts looking for clarification on bans and how they work. Here are some more specific answers to other common questions at this time: What bans carry over from title to title? "Device" Bans - is your PC or Console prohibited from connecting to the game regardless of what account you're using? Then it will not be able to connect to EA SPORTS FC™ 24 either. "Franchise" Bans - was your account banned, and now you can't connect to older titles either? This is a "Franchise" ban, and you will not be able to access any future EA SPORTS FC™ title using this account. What doesn't carry over? Coin Distribution Bans - These bans are specific to the title they were "earned" on. A ban for sending coins/receiving coins illegitimately will not mean you are banned in EA SPORTS FC™ 24 Transfer Market Bans - Was your access to the transfer market removed on the Companion App, In-Game or both? This will not affect your EA SPORTS FC™ 24 account. You will potentially need to re-earn access to the transfer market on the Web-/Companion App and will not be eligible for any early web starts. Again, as pointed out earlier in this post if your account is sanctioned by our Terms of Service team at any point you may reach out to them using the steps here for support. To prevent spam and to preserve the boards readability any new threads on this topic will be closed and referred to this post for further information.
What to do if your EA Account has been hacked
Disclaimer: WE CANNOT HELP WITH HACKED ACCOUNTS ON THE FORUM. If you think your EA Account was hacked, these steps may help secure it again. If you think your EA Account was hacked, first try logging into your account where you play and checking for missing content, like in-game packs, tokens, and coins. If you can't log in and you're missing content, get in touch with us. Log into your account from your platform Use our video guide to secure your account if you can still access it. Or, follow our steps below: for PC for console If you play EA games on more than one platform, make sure you follow the steps for all platforms that you use. If you can’t access your EA Account Go to this page to contact us. From there, scroll down to Still need help to see the available contact method. Make sure to have the following information ready when you reach out to us. The email address you used to make your EA Account. Any usernames or console IDs (e.g., Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account. Any invoice numbers from games you’ve bought from our store or product codes for your games. Make sure to check if you’re missing any content in your game. If you are, follow our steps below. Need to change your email address? If you’ve updated the email address on your EA Account within the last 30 days, our advisors won’t be able to update it to a new one. However, they can change your email address back to an old one that was previously associated with your account. Learn more about updating your EA Account information. If you play on PC Clear your browser cache. This deletes saved web info that can include old passwords. Reset your EA Account password. Choose a strong, unique password that uses a combination of letters, numbers, and special characters. Reset the password for the email address you use on your EA Account. Turn on EA Login Verification as an extra security step. This will send you a code to confirm your identity when a new device tries to log in to your EA Account. If you play on console Most EA games you play on console require you to log in to your EA Account at least once. Make sure to resecure your EA Account from a PC by following the steps above. You’ll also want to secure your console accounts again. Reset your PlayStation™ Network Online ID, Xbox Live Gamertag, or Nintendo Account password. If you’re missing content If you’re missing content in-game on your console, try our steps to recover missing in-game content. If that doesn’t help, head to this page to get in touch with us. From there, scroll down to Still need help and select the available contact option. If you're missing content after a hack, we may not be able to help you recover your content. Also, if we find that your account has broken any rules, we can’t help recover any lost items. To help keep anyone from accessing your account again, use our steps to make your account more secure.How to delete corrupt files in EA SPORTS FC™ 25
If you’re having issues with freezing, glitching, disconnections, or matchmaking in EA SPORTS FC™, try our steps to delete corrupt files. What are corrupt files? EAS FC uses game files that are regularly updated and re-downloaded in the background as you play your game. If something went wrong with these files, you could come across issues with freezing, glitching, disconnections, or matchmaking. One way to address these types of issues is to delete these files. How do I delete corrupt files? From the Main Menu, open Settings and select the Profile tile. Go to Delete to bring up the game's file list. Delete all files except: Online Pro files. Files with Career in the name. These are your saves for these game modes—they won’t be re-downloaded and can’t be restored. You can also delete Personal Settings 1 to fix any audio or visual issues, like glitching, flickering, or loss of sound. Keep in mind that you’ll lose Skill Game progress and your custom controller layout. Only delete this if you’re sure you’re okay with losing these and having to set them again. Log out of the game and re-launch it to see if you’re still having problems.
EA SPORTS FC™ 24 - Get information about your account lock, ban, or suspension
Hey FC Fans, We take account locks, bans, or suspensions very seriously, and we want to ensure you can get all the information you need. Find out more here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/FC PRO - Season 1 - Watch it to get rewards!
Hey FC Fans, Welcome to FC PRO Season 1! This is the time of the year when the best players from all over the world face each other in a competition that will follow us until June. During these events, you can earn great rewards by watching the games. As you already have seen, new objectives have been added to the game: You will be able to complete some of them just by playing/winning games in Ultimate Team and the others just by watching the FC PRO Event. HOW CAN I WATCH IT? It is very easy: Be sure your EA Account is linked to the streaming platforms. (Guides for: Twitch - Youtube) Watch the live event. (Twitch - Youtube) When completed, collect the rewards on FC 24. You can also set a reminder so you can't miss the first FC PRO Event of the year. You can find further info and Q&A Section HERE. As always, may the best player win! LeonSK
[Info] Handicap, Momentum, Scripting, DDA
Hey everyone, Similar to previous years, posts referring to Momentum, Scripting, Handicap, DDA or Dynamic Difficulty Adjustment are not permitted on EA Forums as they are not relevant to the series. These are not used in EA SPORTS FC Mobile and any topic referencing Scripting, Handicap, DDA or Dynamic Difficulty Adjustment will be removed. Feel free to check out more information around Fair Play & Dynamic Difficulty Adjustment here. Violation of this rule may result in a sanction against the account in the form of warnings or suspensions. Thank you for your understanding.
PREMIER LEAGUE SUMMER SERIES LANDS IN EA SPORTS FC MOBILE!
Get ready for the Premier League Summer Series U.S. Tour in EA SPORTS FC Mobile! From July 26 to August 3, 2025, Manchester United, Everton, AFC Bournemouth, and West Ham United face off in six matches across 3 U.S. Cities. FC Mobile is bringing you along for the ride with Highlights, Trivia & Summer Series themed rewards!* Watch match highlights in EA SPORTS FC Mobile and immerse yourself in the action as clubs from one of the world's most exciting football leagues compete. Test your Premier League knowledge with a new Trivia mode in Extra Time and collect “Summer Series” tokens! Spend Summer Series tokens to recruit stars from the EPL in a brand new themed Daily Pick. Remember to claim your Summer Series Pack each week† in the Store during the event, featuring Players from Manchester United, Everton, AFC Bournemouth, and West Ham United! * Account Level 4 or higher is required to unlock FCM TV and Extra Time features including Trivia and Daily Picks. † This promotional offer consists of two separate claim periods. The first claim period is valid from July 25, 2025 at 1:00 am UTC until August 3, 2025 at 1:00 am UTC (“Offer Period 1”), and the second claim period is valid from August 3, 2025 at 1:00 am UTC until August 7, 2025 at 1:00 am UTC (“Offer Period 2”). Offer available on mobile devices for EA SPORTS FC Mobile (“Game”) only. Requires the Game, all Game updates, internet connection, and completion of the in-Game tutorial. Log into the Game during Offer Period 1 to claim one (1) in-Game, untradeable Player Item and during Offer Period 2 to claim one (1) in-Game untradeable Player Item. Each item is only available during its respective claim period. Limit one offer per account. Content is limited to use in Game only. Offer has no cash value and may not be substituted, exchanged, or sold for cash, goods, or services. May not be combined with other offers or prepaid card redeemable for the applicable content unless expressly authorized by EA. Customer is responsible for applicable sales tax. Void where prohibited, taxed, or restricted by law.
