Payment failed, but money was charged. Support is more than unhelpful.
I paid for the EA Play Pro subscription but did not receive any access to it. The support team told me that I was “not charged,” yet my subscription appears as active on their end — which makes no sense. When I check my profile, nothing is enabled and I still cannot play any games.When I requested an invoice for the payment, support refused to provide one. So at this point, I’ve paid for nothing — I was charged and received no service in return.This feels like a scammy business practice, and I strongly advise others not to purchase EA Play Pro until EA addresses this issue.I have already contacted the European Consumer Centres Network (ECC-Net) regarding this matter, and I encourage anyone in a similar situation to do the same.I expect a formal apology from EA Support and the entire EA staff for this unacceptable experience.
EA Play Pro canceled without consent, now charging higher than promised.
I have an ongoing case about my EA Play Pro subscription that was cancelled without my consent. It says that it is waiting for me in the status section. My case numbers are "#224926512" and "#225064321". Is there any updates on it? I want to continue with my membreship with the said price. The emails that are sent to me are in the picture. One is belonging to year 2024, on that year, my subscription was succesful and I was a EA Play Pro member for the whole year, so don't mind that it says EA Play on the mails. You can check my membership status if possible to see I was a Pro member, and you can also see that I played FC 25 with it, which was not available to the regular EA Play members at the time. Plus, I already bought some FC Points because I thought that my membership would go on as promised. And I cannot connect to live chat to continue my case, so I am seeking help here. Please fix my issue so I can continue my membership as promised.
Battlefield 6 not showing in EA Play library (XXXXXXX name issue)
Hello, I've already shared this issue in detail here, but I think I've posted in the wrong place. I thought this issue wasn't related to Battlefield 6, but to EA PLAY, so I decided to start a thread here. No one has responded yet. I don't know how to fix the problem. I'm also very uncomfortable with my name being XXXXXXX, and I can't create a game on PORTAL because it's not registered with my ID.
Not able to finish checkout for EA Pro
I'm so frustrated with EA support. So i verified my student status with Student beans website and they have a link to EA for a student discount so I wanted to purchase it. However it didn't work out I get to the official site where it clearly shows that there is a promotion active that ends November 19 we are not there yet so then the discount should work. Yet it do not work so i figure maybe its a issue with my email being with the wife name so made new account with my own email matching my name issue still there. both time i contact EA help and do the useless chat! one rep says its a known issue and will be solved soon they are working on it the other rep says that the image I share isn't the official EA site which it clearly is in the image. This is clearly illegal false advertisement and just straight up foolishness multiple reps all different stories this use of chat only for support is BS since the reps can just end the chat and force you to start a new one over and over if they do not know a answer I had to start a chat a total of 17 time with absolutely no help and its ridiculous. The Promotion Exists and Is Active: The EA Play FAQ page (EA.com/ea-play) explicitly references a promotional offer valid from September 19, 2025 to November 19, 2025 for new purchases of the EA Play Pro Annual Plan. The Student Beans support email from Joshua Torio confirms that the EA offer is real and currently active, clarifying that EA controls the terms and pricing, not Student Beans. This means the offer is genuine and originates from EA itself, not a third-party reseller. EA Support Contradictions: My transcripts show two different EA agents giving conflicting statements: Agent Vasu (Oct 18, 2025) admitted: “The issue you are facing is something we’re already aware of… We’re receiving similar reports from other players around the globe.” transcript (14): This confirms EA is aware of a technical problem where the discount isn’t applying at checkout. Agent Holison (Oct 28, 2025) incorrectly stated that the promotion was not from the EA website despite acknowledging the screenshot you provided. transcript (17) : This contradiction shows internal miscommunication between EA’s front-line and promotions teams. emails sent to To: [edit: email address removed] [edit: email address removed] [edit: email address removed]Problems Accessing EA Play Game List [Brazil]
Hello everyone I've recently been having trouble accessing the EA Play game list, even with an active and recently purchased subscription. When accessing the "Library" tab, only games purchased from a past subscription, specifically from 2023, appear. And when accessing EA Play, I'm asked to extend my subscription, even though it's active and valid until January 10, 2026. When I try to check my subscription status on the website, I always get a technical problem error.Purchasing issue
Hello, I bought EA Play yesterday (22.10.2025) and pay with my credit card. But in first try it gave an error because of my surname. Afterwards, when i wrote my last name in lower case letters, the payment was confirmed. When i looked at my bank transactions today, payment made twice. I am currently a victim of this situation. Can you guys help me please ? Already thanks for your help.
