Eashl Club Ping
Playing in Alberta and usually connect to the northwest servers for our 6v6 club games. Normally I'd get 28ms ping, however over the past 3 nights that server has given me 70+ ms ping, and two other Alberta players are having the same issue. I know it's our server because the BC guys and California guys report the usual ping for themselves. Did something happen network wise that is forcing Alberta players to route differently now?
Disconnections from EA Network – NHL 26 on PS5
Ongoing Disconnections from EA Network – NHL 26 on PS5 Hello EA Support, I’m reaching out because I’m beyond frustrated with an ongoing issue while playing NHL 26 on PS5. Almost every time I play, I get kicked from games due to a message saying I’ve been disconnected from the EA Network. The problem is, this is the only network I have issues with. My internet connection is stable, my PlayStation Network works perfectly, and I have no disconnect problems with any other online games. This issue is specific to EA servers, and it’s making the game borderline unplayable. I’ve spent good money on this game and expect to be able to play full online matches without constant disconnects—especially when the fault clearly isn’t on my end. At this point, I’m losing progress, wasting time, and getting penalized for something I have no control over. For reference: Platform: PS5 PSN ID: MrGonZwa EA Account ID: MrGonZwa I’d like a real explanation of what’s causing this and, more importantly, a fix. This has been happening consistently and needs to be addressed. Please don’t respond with generic troubleshooting steps unless you can clearly explain how this is not an EA Network issue. I’m asking for this problem to be taken seriously and resolved as soon as possible. Thank you, Chase GonsiorCannot enter HUT mode. Download has failed. NHL 26
Please try again is what I keep getting. I have unplugged my router, my xbox, and restarted the game. Still, I cannot enter HUT. It says, "unable to download rosters. Please check your internet connection and try again later. I was also getting a message last time I was in HUT. Attached a file.
Formal Complaint: Critical Bug Causing Server Disconnections in "Cup Chase" Mode
I am writing to file a formal complaint regarding a critical, game-breaking bug in the "Cup Chase" mode of NHL 26. I have been a loyal and constant player of this franchise since NHL 98. I play offline 75% of the time, but I have been competing in the online "Cup Chase" mode. For the past several days, I have been repeatedly disconnected from the EA servers during "Cup Chase" games. This is not a random issue; it has three very specific and frustrating characteristics: It Only Happens When I Am Winning: I have not experienced a single disconnection when tied or losing. The server drop only occurs in games where I have the lead. It Is Not My Connection: I am on a hard-wired (Ethernet) connection, not Wi-Fi. My internet service is perfectly stable, and I have zero connection issues with any other game or service. It Is Happening Repeatedly: As of writing this, I have been disconnected from my last three consecutive "Cup Chase" games, all of which I was winning. Each disconnection has resulted in a loss, severely impacting my standing. If this continues, this bug will directly prevent me from making the playoffs, not because of my skill but because of a server-side failure. A brief check of the official EA Forums and community sites (like Reddit) shows that I am not alone. Many other players are reporting this exact same bug: being disconnected from "Cup Chase" specifically when they are winning, only to be handed a loss. For a long-time customer who has supported this franchise for over 25 years, this experience is unacceptable. This is ridiculous. I am requesting an immediate investigation into this bug and a server-side patch to fix it. My progress is being unfairly nullified, and the mode is currently unplayable in a competitive sense. I expect a response acknowledging this issue and a timeline for a fix.
