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a AJUDA EA","conversation":{"__ref":"Conversation:conversation:9993305"},"id":"message:9993305","revisionNum":1,"uid":9993305,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:5107056"},"metrics":{"__typename":"MessageMetrics","views":330400},"postTime":"2017-06-26T17:06:39.979+01:00","lastPublishTime":"2017-06-26T17:06:39.979+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Saiba como contatar o suporte da EA \n https://help.ea.com/pt/help/faq/using-ea-help/ \n \n \n Use a Ajuda da EA para obter ajuda com problemas na sua Conta EA ou em produtos da EA. Você também pode acessar o Answers HQ e seguir @EAHelp para ver atualizações sobre novos problemas. \n\n Se você tiver um problema em sua conta \n\n\n \n Na página inicial da Ajuda da EA, selecione Suporte à conta. \n \n \n\n 2.Escolha a opção com a qual precisa de ajuda. \n\n Se você tiver um problema com jogo ou produto. \n\n \n Na página inicial da Ajuda da EA, digite o título do jogo ou produto na barra de pesquisa. \n \n \n\n 2. Nos resultados da pesquisa, selecione o jogo ou produto com o qual precisa de ajuda. \n 3. Selecione o tópico que melhor descreve seu problema nos Principais tópicos. Se o problema não estiver lá, selecione Ver todos os tópicos de ajuda. \n\n \n Se você selecionar Ver todos os tópicos de ajuda, pode encontrar o tópico relevante mais rápido pela lista de categorias . \n \n \n Jogos da EA com suporte independente \n\n Alguns dos nossos jogos têm seu próprio suporte independente da Ajuda da EA. Veja como obter ajuda nesse caso: \n\n Broadsword \n\n Receba ajuda com: \n\n \n Dungeon Keeper \n Ultima Online \n Dark Age of Camelot \n \n Jogos Firemonkeys \n\n Obtenha ajuda do suporte da Firemonkeys ou pelo Answers HQ. \n\n Star Wars™: The Old Republic™ \n\n Veja a melhor maneira de obter ajuda com Star Wars™: The Old Republic™. \n \n\n Nem todos os tópicos de ajuda terão a opção de enviar e-mail ou conversar por bate-papo. \n Se a opção não aparecer, isso significa que temos um artigo para ajudar a resolver seu problema. Se o problema for temporário, provavelmente já estamos cientes e trabalhando em uma solução. \n \n\n Se você precisar falar com a nossa equipe para resolver seu problema, use a opção Envie-nos um e-mail ou Converse por bate-papo, disponíveis no tópico de ajuda. \n\n \n Se você escolher Envie-nos um e-mail, poderá receber uma resposta de e.ea.com. Esta é uma conta de e-mail oficial nossa, e recomendamos adicioná-la à lista de contatos. Dessa forma, ele não irá diretamente para a sua pasta de spam/lixo eletrônico. \n\n Como usar o bate-papo da Ajuda EA \n\n Se o seu problema tiver a opção de conversar por bate-papo com a equipe de consultoria da EA, siga estas etapas. \n \n Selecione Converse por bate-papo ou Iniciar bate-papo. \n Vamos pedir que você faça login com sua Conta EA. Faça login com as credenciais da sua Conta EA quando isso for solicitado. \n Preencha o formulário de contato com :\n \n Nome \n Sobrenome \n E-mail \n Plataforma \n Assunto (uma breve descrição do seu problema) \n Anexos (por exemplo, capturas de tela, documentos, links) \n \n \n Selecione Enviar. \n Uma janela de bate-papo será aberta quando alguém da equipe de consultoria da EA estiver disponível. \n \n Precisa de mais ajuda? \n\n \n Acesse os fóruns do Answers HQ para ver dicas e soluções da nossa comunidade. \n Siga @EAHelp para ver atualizações em tempo real sobre problemas. Também é ali que avisaremos quando tivermos as soluções. \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3195","kudosSumWeight":113,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkzMzA1LTE2MTk4MWk1QUQ5MDVENDhFQjczRkUz?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDI","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkzMzA1LTE2MTk4OWk5REQ0QURFQzkwRjJCMjYz?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDM","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkzMzA1LTE2MTk4M2k2NEI3OTgyNUFFNTQyQUUw?revision=1\"}"}},{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDQ","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkzMzA1LTE2MTk3OWk2MjdGMjVCQzc2Rjk1NTUy?revision=1\"}"}}],"totalCount":4,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7702472":{"__typename":"Conversation","id":"conversation:7702472","topic":{"__typename":"ForumTopicMessage","uid":7702472},"lastPostingActivityTime":"2024-04-27T16:33:35.301+01:00","solved":false},"Category:category:ea-sports-fc-pt":{"__typename":"Category","id":"category:ea-sports-fc-pt","displayId":"ea-sports-fc-pt"},"Forum:board:fc-24-pt":{"__typename":"Forum","id":"board:fc-24-pt","displayId":"fc-24-pt","nodeType":"board","conversationStyle":"FORUM","title":"FC 24","shortTitle":"FC 24","parent":{"__ref":"Category:category:ea-sports-fc-pt"}},"User:user:1523486":{"__typename":"User","uid":1523486,"login":"netoaum10","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=1721239691000"},"id":"user:1523486"},"ForumTopicMessage:message:7702472":{"__typename":"ForumTopicMessage","subject":"Não tem seleção brasileira no FC24","conversation":{"__ref":"Conversation:conversation:7702472"},"id":"message:7702472","revisionNum":1,"uid":7702472,"depth":0,"board":{"__ref":"Forum:board:fc-24-pt"},"author":{"__ref":"User:user:1523486"},"metrics":{"__typename":"MessageMetrics","views":33500},"postTime":"2023-10-05T22:02:57.743+01:00","lastPublishTime":"2023-10-05T22:02:57.743+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Pq não tem seleção brasileira no FC 24? Tem previsão para ter?? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"65","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9998168":{"__typename":"Conversation","id":"conversation:9998168","topic":{"__typename":"ForumTopicMessage","uid":9998168},"lastPostingActivityTime":"2023-12-30T23:27:24.327Z","solved":true},"ForumTopicMessage:message:9998168":{"__typename":"ForumTopicMessage","subject":"Eu cadastrei o email errado na minha conta, alguem me ajuda","conversation":{"__ref":"Conversation:conversation:9998168"},"id":"message:9998168","revisionNum":1,"uid":9998168,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:-1"},"metrics":{"__typename":"MessageMetrics","views":21604},"postTime":"2018-01-19T20:37:57.286Z","lastPublishTime":"2018-01-19T20:37:57.286Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" na hora de criar a conta de ea coloquei o email errado ai gostaria de trocar o email ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"86","kudosSumWeight":4,"repliesCount":38,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9992215":{"__typename":"Conversation","id":"conversation:9992215","topic":{"__typename":"ForumTopicMessage","uid":9992215},"lastPostingActivityTime":"2022-01-07T13:57:37.802Z","solved":true},"ForumTopicMessage:message:9992215":{"__typename":"ForumTopicMessage","subject":"ORIGIN ASSEGURA JOGAR GAMES SEM INTERNET?????? Como eu faço???","conversation":{"__ref":"Conversation:conversation:9992215"},"id":"message:9992215","revisionNum":1,"uid":9992215,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:-1"},"metrics":{"__typename":"MessageMetrics","views":20240},"postTime":"2017-01-11T06:10:06.948Z","lastPublishTime":"2017-01-11T06:10:06.948Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" ORIGIN ASSEGURA JOGAR GAMES SEM INTERNET??????... \n\n No ORIGIN 10 não tem opção de iniciar o APP Origin sema conexão com a internet... sempre pede o LOGIN \n\n Como eu faço para configurar o origin e jogar o THE SIMS 4 sem ter internet em casa???? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"258","kudosSumWeight":2,"repliesCount":7,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9991373":{"__typename":"Conversation","id":"conversation:9991373","topic":{"__typename":"ForumTopicMessage","uid":9991373},"lastPostingActivityTime":"2016-08-19T12:42:32.328+01:00","solved":false},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkxMzczLTIyNjk3MmkwNjU1NjY1MzU4NUI1ODBD?revision=1\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkxMzczLTIyNjk3MmkwNjU1NjY1MzU4NUI1ODBD?revision=1","title":"image.png","associationType":"BODY","width":235,"height":136,"altText":null},"ForumTopicMessage:message:9991373":{"__typename":"ForumTopicMessage","subject":"Guia de Pagamentos Boa Compra","conversation":{"__ref":"Conversation:conversation:9991373"},"id":"message:9991373","revisionNum":1,"uid":9991373,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:5107056"},"metrics":{"__typename":"MessageMetrics","views":19365},"postTime":"2016-08-19T12:42:32.328+01:00","lastPublishTime":"2016-08-19T12:42:32.328+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n O Boa Compra é um dos intermediarios para pagamento de jogos Origin no Brasil. \n\n Este guia pretende ser uma ajuda para algumas dúvidas que por vezes surgem com os pagamentos com este método. Vamos de seguida falar de vários cenários que podem acontecer e o que deverá fazer: \n\n\n Você comprou um jogo na Orign através do método Boa Compra e ainda não recebeu? \n \n Nesse caso deve-se certificar que recebeu um email do Boa Compra, a informar que a sua solicitação foi entregue. \n\n - Caso tenha recebido, terá que aguardar mais um pouco; \n - Caso não tenha recebido esta confirmação, terá que verificar com o Boa Compra, isto significa que o pedido não foi passado para a Origin, ou seja não deverá ser cobrado, nem receber o jogo. \n\n Obs: \n Caso você tenha alterado o seu email à pouco tempo, as confirmações do Boa Compra podem estar a ser enviadas para o email antigo, você terá que contatar o Boa Compra para que seja feita uma alteração para o email que está agora na Origin, para que os pedidos concidam com a informação da conta e possam ser processados. \n\n Compras pendentes: \n \n Normalmente as compras que estão pendentes, deverão ser canceladas automáticamente e não será necessário o seu cancelamento. ( Numa eventualidade de ser cobrado, teria então que contatar o Boa Compra). \n \n Estado dos pagamentos na Origin: \n \n \n Pendente: \n \n - Neste caso o Boa Compra ainda não passou o pagamento para a Origin. \n\n Em processamento: \n\n - O Boa Compra já passou os fundos para a Origin e o pedido deverá ser entregue nas próximas horas, (excepto pré-vendas). \n\n Completo: \n\n - Neste caso já deveria ter recebido uma confirmação da Origin no seu email e o jogo já estará na sua coleção origin ( nos casos raros de isto não acontecer, terá que contatar a assistência ao cliente da EA). \n\n Veja no link seguinte como contatar a assistência da EA: \n \n http://help.ea.com/pt-br/help/FAQ/contact-ea-help \n\n Casos com Boleto: \n \n Voce já pagou o boleto e não recebeu o jogo? \n \n - Neste caso verifique por favor qual a data de vencimento do boleto. (Exemplo - “ Você fez um pedido e pagou dia 12, mas a data de vencimento é dia 20”) - O Boa Compra só vai passar os fundos para a Origin no dia 20 e o jogo será entregue no dia 20 ou até 2 dias depois. (Nunca terá o jogo antes desta data, pois esta é data de vencimento do boletim) \n\n Pagamento por transferência: \n\n - É idêntico ao boleto, mas desta vez está pendente das autorizações bancárias que são pré estabelecidas com os bancos. ( Os fundos podem já ter sido retirados da sua conta, mas estão cativos ainda pelo seu banco, à espera de permissão do banco/ Boa Compra, para serem trânsferidos para a Origin). \n Na EA, não temos acesso a saber quando e como os fundos vão ser transferido e por isso terá que se informar junto do Boa Compra ou o seu banco. \n \n Reembolsos: \n\n - Caso você ainda se encontre dentro do periodo para a devolução do jogo e tenha pago com Boleto ou transferência bancária, o reembolso não vai ser processado automáticamente, terá que contatar a assistência da EA. \n\n Veja no link seguinte como contatar a assistência da EA: \n \n http://help.ea.com/pt-br/help/FAQ/contact-ea-help \n\n Depois de solicitarmos o reembolso com o Boa Compra, a comunicação com o cliente será feita por email, tanto por parte da EA, como do Boa Compra. \n O Boa Compra depois de receber a autorização de reembolso da EA, deverá enviar um email para o cliente com um link de ativação do reembolso ( Se o cliente não confirmar, o reembolso não vai para a frente). \n\n Pode encontrar os termos da garantia de grandes jogos Origin no link seguinte: \n\n https://store.dm.origin.com/pt-br/great-game-guarantee-terms \n\n Contatos Boa Compra: \n\n Chat online - Boa Compra \n Brasil +55 4003-6734 \n Portugal +351 308 801 095 \n https://go4gold.uol.com.br/ \n\n\n Esperemos que este pequeno tutorial ajude a esclarecer algumas das dúvidas que por vezes surgem nos processos de pagamento com o Boa Compra. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4494","kudosSumWeight":26,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMXwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/bS05OTkxMzczLTIyNjk3MmkwNjU1NjY1MzU4NUI1ODBD?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9958616":{"__typename":"Conversation","id":"conversation:9958616","topic":{"__typename":"ForumTopicMessage","uid":9958616},"lastPostingActivityTime":"2023-10-31T16:30:46.120Z","solved":true},"User:user:496402":{"__typename":"User","uid":496402,"login":"keyan_ayunato","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-6.svg?time=1721239591000"},"id":"user:496402"},"ForumTopicMessage:message:9958616":{"__typename":"ForumTopicMessage","subject":"como resolver erro de instalação 20:403 origin","conversation":{"__ref":"Conversation:conversation:9958616"},"id":"message:9958616","revisionNum":1,"uid":9958616,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:496402"},"metrics":{"__typename":"MessageMetrics","views":9652},"postTime":"2023-08-07T08:14:43.989+01:00","lastPublishTime":"2023-08-07T08:14:43.989+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" tentei instalar o origin assim como recomendado, para conseguir iniciar meu jogo (pvzgw2) o qual não estou conseguindo iniciar somente pelo app da EA, porem não consigo baixar o origin, pois da o erro 20:403 me impedindo de fazer o download, por favor alguém me ajuda, gosto muito do jogo e não quero ter que pedir reembolso... mas se não conseguir resolver esse problema, não vejo outro caminho se não esse ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"409","kudosSumWeight":0,"repliesCount":6,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7697940":{"__typename":"Conversation","id":"conversation:7697940","topic":{"__typename":"ForumTopicMessage","uid":7697940},"lastPostingActivityTime":"2024-08-27T08:49:56.718+01:00","solved":false},"User:user:1449606":{"__typename":"User","uid":1449606,"login":"erikgc07","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:1449606"},"ForumTopicMessage:message:7697940":{"__typename":"ForumTopicMessage","subject":"BUG DE OBJETIVOS CARREIRA JOGADOR EA SPORTS FC 24","conversation":{"__ref":"Conversation:conversation:7697940"},"id":"message:7697940","revisionNum":1,"uid":7697940,"depth":0,"board":{"__ref":"Forum:board:fc-24-pt"},"author":{"__ref":"User:user:1449606"},"metrics":{"__typename":"MessageMetrics","views":9548},"postTime":"2023-10-02T22:08:49.756+01:00","lastPublishTime":"2023-10-02T22:08:49.756+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Terminei minha segunda temporada no Modo Carreira Jogador, fiz todos o objetivos obrigatorios para renovar o contrato... e pra minha surpresa, MESMO COM OS OBJETIVOS COMPLETOS, eu simplesmente sou obrigado a mudar de clube, contra a minha vontade, olha sinceramente, parabéns EA... vocês são simplismente otimos no que fazem viu, parabéns mesmo, que trabalho perfeito. E sabe o que é mais daora, nunca vão remover isso, vai vir fc25,26, 27 com o mesmo bug, e não vão arrumar, pq eles simplismente estão *, desde que venda. Mas o trailer e as explicações do site, são bem claros quanto aos objetivos de contrato, só esqueceram de colocar no jogo ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"648","kudosSumWeight":8,"repliesCount":13,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:9939837":{"__typename":"Conversation","id":"conversation:9939837","topic":{"__typename":"ForumTopicMessage","uid":9939837},"lastPostingActivityTime":"2020-08-13T18:48:44.368+01:00","solved":false},"User:user:37":{"__typename":"User","uid":37,"login":"EA_Mari","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"id":"user:37"},"ForumTopicMessage:message:9939837":{"__typename":"ForumTopicMessage","subject":"Problemas pra acessar a conta EA","conversation":{"__ref":"Conversation:conversation:9939837"},"id":"message:9939837","revisionNum":1,"uid":9939837,"depth":0,"board":{"__ref":"Forum:board:origin-for-mac-pt"},"author":{"__ref":"User:user:37"},"metrics":{"__typename":"MessageMetrics","views":9253},"postTime":"2020-08-13T11:20:36.964+01:00","lastPublishTime":"2020-08-13T11:20:36.964+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" \n Olá pessoal, \n \n Gostaríamos de salientar que o formulário online pra recuperação de conta foi suspendido. \n \n A partir de agora, para recuperar sua conta EA basta contatar nosso suporte via fone ou chat e nossos advisors irão ajudar com isso em nossos canais ao vivo. \n\n\n \n Mas antes de contatar nosso suporte verifique os passos abaixo que podem ajudar na recuperação de sua conta sem que seja necessário nos contatar. \n\n Temos etapas recomendadas para auxiliar você a descobrir seu e-mail e senha. Além disso, nossos consultores podem ajudar com qualquer outra questão que não seja respondida neste artigo. \n \n \n \n \n Não está recebendo seus códigos de verificação de login? Em alguns casos, os códigos podem levar mais tempo do que o normal para chegar. Para evitar que isso aconteça novamente, você pode ativar múltiplos métodos de obtenção de código e manter seus códigos de backup em um lugar seguro. \n Saiba mais sobre como ativar múltiplos métodos de obtenção de códigos de verificação de login. \n \n \n \n \n \n \n \n ESTOU RECEBENDO UMA MENSAGEM DE ERRO \n Exemplos: \n \n Esta conta é inválida. \n Suas credenciais estão incorretas ou expiraram. Tente novamente ou redefina sua senha. \n \n Experimente redefinir a senha da sua Conta EA. Isso resolve a maioria dos casos. \n Caso não funcione, aguarde 90 minutos e tente novamente. Pode ser que você tenha tentado redefinir a senha muitas vezes em pouco tempo. \n Entre em contato conosco para obter ajuda se ainda estiver com problemas. \n ESQUECEU SUA SENHA? \n Se tiver acesso ao seu endereço de e-mail, você pode restaurar sua senha. Você receberá por e-mail um link que poderá usar para criar uma nova senha. \n NÃO CONSEGUE FAZER LOGIN NO SEU ENDEREÇO DE E-MAIL? \n Se você não tiver mais acesso ao seu endereço de e-mail, podemos tentar recuperar sua conta. Entre em contato conosco para obter ajuda. \n Não lembra qual endereço de email usou na conta? \n Veja se podemos ajudar a encontrá-lo. \n ACHA QUE A SUA CONTA FOI INVADIDA? \n Veja o que fazer para que possamos ajudar o mais rápido possível. \n ESTÁ TENTANDO FAZER LOGIN EM UMA CONTA DE CRIANÇA? \n Saiba mais sobre contas de crianças e os conteúdos disponíveis para acesso online. \n SE NENHUMA DESSAS MEDIDAS FUNCIONAR, ENTRE EM CONTATO CONOSCO \n Tenha à mão as seguintes informações: \n \n O endereço de e-mail original da sua Conta EA. \n Todos os nomes de usuário vinculados à sua Conta EA, como sua ID da EA ou de contas de console (como o gamertag do Xbox Live ou a ID online da PlayStation™Network). \n Números de notas fiscais de jogos que você comprou no Origin. \n \n Como falar conosco \n \n Clique em Entre em Contato no topo de qualquer página da Ajuda EA. \n Selecione Origin. \n Escolha qualquer plataforma. \n Selecione Gerenciar minha conta como assunto e Não é possível fazer o login como problema. \n Clique em Selecione opção de contato. \n Informe o seu nome e endereço de e-mail, depois clique em Avançar.\n \n Se você sabe o e-mail na sua conta, pode colocar isso aqui. Se não souber, use o seu e-mail atual. \n \n \n \n Depois dessa etapa, você terá a opção de falar com um dos nossos consultores, que farão o que puderem para ajudar você a recuperar a conta. \n \n \n \n \n Você chegou a uma página que diz Nenhum canal disponível? Isso é porque você precisa falar com um dos nossos Consultores para receber ajuda por bate-papo ou telefone, mas nenhum deles está disponível no momento. Tente de novo mais tarde para ver se já estamos online, ou veja mais instruções de contato aqui neste post. \n\n\n \n \n ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"3687","kudosSumWeight":11,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7709889":{"__typename":"Conversation","id":"conversation:7709889","topic":{"__typename":"ForumTopicMessage","uid":7709889},"lastPostingActivityTime":"2024-07-13T16:51:12.240+01:00","solved":true},"User:user:1891327":{"__typename":"User","uid":1891327,"login":"Randalz1n","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"id":"user:1891327"},"ForumTopicMessage:message:7709889":{"__typename":"ForumTopicMessage","subject":"Não consigo me conectar aos servidores da EA - EA FC 24","conversation":{"__ref":"Conversation:conversation:7709889"},"id":"message:7709889","revisionNum":1,"uid":7709889,"depth":0,"board":{"__ref":"Forum:board:fc-24-pt"},"author":{"__ref":"User:user:1891327"},"metrics":{"__typename":"MessageMetrics","views":8854},"postTime":"2023-10-17T00:22:27.773+01:00","lastPublishTime":"2023-10-17T00:22:27.773+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Não consigo me conectar aos servidores da EA. Jogo no PC. (EA FC 24) I can't connect to EA's servers. Game on PC. (EA FC 24) ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"127","kudosSumWeight":4,"repliesCount":18,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:7693060":{"__typename":"Conversation","id":"conversation:7693060","topic":{"__typename":"ForumTopicMessage","uid":7693060},"lastPostingActivityTime":"2023-10-02T20:37:16.556+01:00","solved":true},"User:user:1595857":{"__typename":"User","uid":1595857,"login":"douglas275555","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"id":"user:1595857"},"ForumTopicMessage:message:7693060":{"__typename":"ForumTopicMessage","subject":"Da pra jogar o ea FC 24 estando no PS4 com um amigo do PS5?","conversation":{"__ref":"Conversation:conversation:7693060"},"id":"message:7693060","revisionNum":1,"uid":7693060,"depth":0,"board":{"__ref":"Forum:board:fc-24-pt"},"author":{"__ref":"User:user:1595857"},"metrics":{"__typename":"MessageMetrics","views":8620},"postTime":"2023-09-29T07:49:47.484+01:00","lastPublishTime":"2023-09-29T07:49:47.484+01:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Tô com essa dúvida, tem como? Tenho PS4 e queria muito jogar com um amigo de ps5, mas tô na dúvida se dá ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"112","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-components/community/Navbar-1740656084257":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1740656084257","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit 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