Mass Effect Andromeda "You are not allowed access to online features"
Yes, another one of these. After spending many hours over multiple days discussing this issue with both EA and Steam support I was finally told to just report my issue here. In short, you have probably heard this one before. When I boot up Mass Effect Andromeda it greets me with the error message "You are not allowed to access the online features of this game". After following the steps outlined in this ( [PC] Mass Effect Online Access Error in Multiplayer Mode | EA Forums - 9200656 ) forum post to no avail I contacted the EA support for the first time. Over the course of a few hours with multiple support agents attempting to help the end result was, that their internal system does not recognize me owning the game in the first place. They instructed me to reach out to Steam support since I had bought the game through them and ask for "the specifics of the purchase" (The automatic translation making it quite difficult to actually follow what exactly they were trying to tell me by the way). So I did just that, with the Steam Support getting back to me after two days stating that on their end all is fine, I own the game and it is registered in their system. Great, back to EA support I was sent. I explained my issue for what felt like the 100th time and eventually the support agent figured out that yes, indeed, their system does not recognize any ownership on my account of a product key regarding Mass Effect Andromeda. After telling me that they would help me if they could, they said they would report it to their internal team and sent me here to report my issue once more, hence this post. I have seen multiple posts about this reaching back many years. Some are marked as resolved, others aren't. Lets see my luck
Mass Effect 2 begins to launch but then just shuts down
Good evening, I have tried to open my ME2 but cannot get the game to continue. once i "press any key to continue" it just shuts done and gave me the following message in the EA App, "an error on our end caused the lauch to fail. try again a little later". i have clear cache, repaired, uninstalled and re installed, try to open it in steam. nothing works please advise.
EA says that my ME:LE is the wrong version
So I've just downloaded Mass Effect Legendary Edition from steam because of the sale. I've been trying to get it to play, but every time EA says the version is out of date and the steam version needs to be uninstalled. Great, so I uninstall the steam version. Uh oh, now it says that I need to download the steam version and uninstall the EA version. The things is that even though it shows the ME:LE in my library. It doesn't offer me the option to uninstall. The download button is completely greyed out. Solutions? Nothing so far! I've tried uninstalling and reinstalling EA app and Steam. I've tried fixing the game files. I've uninstalled and reinstalled the ME:LE several times. I've tried running EA.desktop and EA.launcher as admins in addition to running the ME:LE.launcher as admin. I've tried opening the ME:LE launcher. I've done troubleshooting on EA and I did cache clearing on EA. Nothing has worked so far. I just want to play my game :( Any help is greatly appreciated!
I broke ME3
Hi, I bought the game on Origin in 2017 and never had any problems with it. Yesterday i had the stupid idea to install some mods to add something new to the game and i completely broke the game... Everytime i try to play, the game asks for the product key (i used it in 2017 so it's obviously not working anymore) and i have no way to fix it.. i tried to reinstall the game, i deleted the cache folder, removed all the mods i installed and even used the repair option on the EA app. What do i do i'm running out of options :(Mass Effect Andromeda: Missing Online Access
Hello, a couple days ago I reinstalling Mass Effect Andromeda on my steam account MisterDiego310, to play it again. Since then each time I try to get in the Online Features are disabled with the message: Missing Online Access. I can't Import or Export my character personalization nor can I access the Multiplayer side, and it is very frustrating because 2 years ago I bought and played the game normally, but now this issue is making me reconsider buying EA games if they are going to have this kind of online problems. I followed the troubleshooting guide on the EA Support page, but none of them have worked. I deleted and reinstalled the game, logged off and on and even uninstalled the EA App to check if those things could fix it up but nothing... I also reported and sent a Support description of my problem, I don't know if they attend those things, but I would like to know if there is something else I can do to.
Mass Effect 3 productkey (and insanly bad customerservice)
Hello fellow people, As like some other people I also have the productkey problem, however I have tried everything I could find here but it did not work. I contacted costumer service and even with the bad translated stuff suprise suprise they didn't help and send me back to the Forums. So I am sorry for another post about this but for me I still can't start ME3 because of the productkey missing. It is still there however. I also have the thing that it says it cannot connect online eventhough I am online. Maybe important; I have 140+ hours in the game before it broke and bough it around 2012/2013, I think I bought it on Origin, but am not 100 procent sure but otherwise it would have been a disk. Things I've tried; %ProgramData%\Electronic Arts\EA Services This didn't work even when I had it show hidden folders, it just cannot find it. I unistalled the game and installed it tried again did not work, same problem. Unistalled EA launcher and Installed it, didn't work same problem. ProgramData>Electronic arts>EA Services>license Tried deleting this, didn't work either. I did uninstall and reinstall the game after because I was bit scared I broke the game. - Cleared the cache, repair game, reinstall Unfourtunatly same problem keeps happening. Revo unistaller Still same problem, i did this in combination with the clear cache and after I had reinstall the game I am kinda at my end, I am not sure how to fix it at this point and getting tired. On top of the fact that customer service was just downright bad and rude. They now blame the makers, but as I said I have played this game for a long time and it had worked just fine. I've seen the same problems online so. Last time I played it before started having problems was I believe around 2020. Anyway have any tips or tricks? Thanks in advance!
Rendering issue
so I recently purchased mass effect and this seems to be a graphics rendering issue. All of the white highlights are red.I do not believe It’s my system as I played this game and have 144 hours and I’ve never had this issue utilizing the Xbox app previously . I’ve sent done away with the Xbox app and have gone directly through EA. Since going directly through, I’ve had nothing but problems with games . I repaired the game as well as uninstalled it and reinstalled it it does not fix the issue. Please help me rectify the situation thank you
