Sims 4 and expansions GONE
I recently logged in after downloading the new EA app and my Sims games were all there and their expansions, no problem. Fast forward to today, NONE of the games are in my library. It says I own the main game, Sims 4, but all the expansion packs say I need to pay for them again. I'm very upset by this. Anyone else dealt with this or had it fixed by EA? I did send in a support ticket
I had it, then I didn't.
Alright, EA, we need to talk because my Sims 4 experience has been a rollercoaster—and not the fun kind. First, the game tells me I’m not the administrator… except I am. Fine, after some deep dives into the forums, I find a fix. Crisis averted! But then, the game decides to gaslight me, claiming I don’t own my mod packs—despite them being installed. Whatever, at least the content still shows up, so I move on. Then, I make the grave mistake of opening the gallery. The game retaliates by murdering my internet, crashing EA, taking Discord down with it, and nearly crashing itself. If I’m willing to wait five minutes per item, I can eventually see the gallery, but at that point, I could probably knit my Sim a sweater in real life. And now, today’s brand-new nightmare: EA has apparently decided I own nothing. No Sims 4. No add-ons. Nothing. Just a blank slate as if I’ve never spent a dime. Which is particularly insulting because I just bought the Ranch expansion last night. I am beyond frustrated. Someone—preferably an EA rep—please fix my game so I can actually play what I paid for and finally ride my digital horses.