What's New on the Forum
Folks coming here may be familiar the older EA Forums orAnswers HQ, our established support forum. The new EA Forums have some changes, which we’ll go over here. A broader focus It's in testing Threads Introducing Tags! A new way of doing Bug Reports A broader focus Previous versions of our game forums were all about conversation and chatter, whereasAHQzeroed in on troubleshooting, gathering information, and reporting bugs. This new forum aims to blend the best of both worlds: a vibrant social space to chat and connect, and a resource hub to get help, share fixes, report bugs, and resolve issues. Stay tuned for updates as the forum evolves in the coming months! It's in testing (for now) Opening a new board isn't a small task, so for now this forum is in testing. Due to this we'll have much more limited product support here. Games supported right now are: The Sims franchise Star Wars Galaxy of Heroes The Simpsons: Tapped Out Command and Conquer More will be added later in testing and as we come up to full launch. If you have a question or concern about another game or service, not to worry,Answers HQ is still active and supported, with 9 languages and dozens of games: Can't find your game on EA Forums? Threads Replies in a discussion will now be threaded either by posting time or by Likes. You can change this in a thread by clicking the button just above the thread, which will show the current threading style. For discussions, folks may want to stick to the default of Sorting by Most Liked, to see the most compelling community posts. For technical issues, it may be wise to sort by post time, to see how discussion of an issue grew and developed. Introducing Tags! These are super-important, they’re used to show relevant content at-a-glance, for helpers to find issues they might be able to assist with, and to make your content more searchable. Tags are set on a per-discussion basis, and different boards will have different tags available, depending on the content type. In most boards it isn’t mandatory to add tags when making a new discussion, but it’s usually a good idea to do so. For boards around technical issues we've made it mandatory for all to use tags. This way everyone will immediately know what your issue is or on which platform you play. Important information to get help with game! Adding a tag is simple, when creating a new discussion you’ll find available tags at the bottom of the page. Click the relevant ones, and they'll be added to the post when you publish it. A new way of doing Bug Reports We're shaking up how we do bug reports. When you make a report, we will automatically assign the "new" status to it. Once we have a chance to review, we will update the status ("under investigation", "needs info", and more) as appropriate. We'll update the status of these posts as necessary to better demonstrate where an issue is in the reporting process.Level up with EA forums ranks!
In the new forums everyone gets a rank to show their experience and activity level at a glance. It's mostly just for fun, and can be a good way to show your progress There are 3 main types of ranks on the forum; Standard, Superusers, and EA Personnel, which are detailed below. Standard Users Active Ranks Passive Ranks Sub-ranks Superusers EA Personnel For Standard ranks, they are generally 2 words, a sub-rank and main rank; so "Rising Novice, or Seasoned Observer". Active Ranks: For folks who post, reply, comment, like posts and mark solutions we have 10 main ranks to progress through, each with 3 sub-ranks. Exact requirements are hidden, but posting, replying, liking and providing solutions will all go towards making progress. Progress will tend to be faster earlier on, so you might find yourself flying through the ranks. If so, and you want to receive fewer notifications, please check this article. Newcomer Novice Rookie Traveler Scout Adventurer Vanguard Hotshot Veteran Ace Passive Ranks: We know that a lot of folks will never post on a forum, and that the majority of posts are made by a relative minority of forum-goers. For those folks who prefer to read, we have 2 main ranks, again with 3 sub-ranks each. 1: Spectator 2: Observer Sub-ranks Our, sub-ranks are: New, Rising, and Seasoned, and are the 1st, 2nd and 3rd sub-ranks within the main rank. So for example a Seasoned Scout (rank 5) would level up to a New Adventurer (rank 6) Superusers You can find a more detailed breakdown of theSuperuser program here, but in short, it's a way to recognize standout community members, they get a new rank, as well as some rewards and forum abilities. You'll recognize them by the Hero and Hero+ icons. EA personnel You'll see EA staff here gathering info, asking questions, moderating and helping where they can. The purple and blue folks are the dedicated forum staff that you'll likely see the most often, with the pink ranks being folks from our various gaming studios and support organizations.How to update your EA Forums name
On this forum we use your EA ID for your name, which might be different from your experience with some of the older forums where a different name/ID could be used. With this change, you might have a display name here that's sensitive or otherwise undesirable, so here's how to change it. 1: Go to https://myaccount.ea.com/cp-ui/aboutme/index 2: In the About Me tab, click Edit next to Basic Information 3: You'll be prompted to pass a security check. 4: Once this is done, you can edit your EA ID, as well as some other personal details. 5: Back on the forum, this might take a few minutes to work, but soon your name will update! You might want to try logging out and back in to speed up the process. You can find an index of other tips in the Welcome Guide.Searching for Discussions and Answers
The Search Function There’s a lot of content on these forums, so you might want some assistance in finding specific discussions and/or answers. Which is why we have the Search function! There are three main forms of the Search function, sitewide search, location search and advanced. You can find the sitewide search on every page and location search on board or index pages Sitewide search The sitewide search, as the name implies, checks the entire site. It can also be used to search for specific forum-goers or staff. To start this, click the Magnifying Glass icon to the top right of the page, then type what (or who) you’re looking for in the field that pops up. Location search The location search can be started by clicking in the search bar in the middle or to the side of the main banner. This will populate threads from that location and its sub-board. Both of these will then populate with relevant Threads. The sitewide search will even show matching people and boards on the right hand side. If what you’re looking for is here, great! Click through to your intended destination. Advanced search However, if you want to refine things a bit more, you can press Enter to go to the more advanced search page. Here you’ll see a more extensive list of search options, such as the ability to display by relevance, age, likes or views. There are also a bunch of filters you can apply to narrow down your search. ⚠️If the filters seem to disappear and glitch on you, click on More Filters on the right first and proceed then. It's a UI bug that we are fixing. Post priority Replies in a discussion will be threaded either by posting time or by Likes. You can change this in a thread by clicking the button just above the thread, which will show the current threading style. For discussions, folks may want to stick to the default of threading by Most Liked, to see the most compelling community posts. For technical issues, it may be wise to thread by post time, to see how discussion of an issue grew. Filters We encourage you to have a poke around the search and filter options to get comfortable with the search tool. You can filter by: Use Last update to show only content updated in the last day, week, month or year. Whether the Replies have a Solution or not. Location, checking for a specific franchise or board. Check for the presence of a specific Author. The Content Type, whether regular Forums, blogs, Ideas or Knowledge bases.You can also search by Tags. ⚠️As previously mentioned, if the filters seem to disappear and glitch on you, click on More Filters on the right first and proceed then. It's a UI bug that we are fixing. How to find posts from EA Staff You might notice folks here with names prefixed by EA_ and the Community Manager title. That’s us, the EA staff. 👋 While we generally can’t help with 1:1 account issues we’ll be here reading things, gathering info, keeping the boards safe and clean, and probing for information on potential emerging issues. Because of this at times you might want to focus on threads which have activity from us. You’ll see discussions where we’re active will have the EA icon, so you can use that to find any updates we have on issues. We’ll often highlight important information by marking it as Solution too. You can also click on the staff member’s name to view their recent posts and solutions, which may also have useful updates for you
