Access difficulties in Iran — The Sims Mobile means so much to players there
Hello EA team and fellow players, I wanted to share the experience of a close friend in Iran who is an avid player of The Sims FreePlay. Right now, internet access in Iran is very unstable due to blackouts and restrictions. Many people have to rely on expensive VPN connections just to access basic online services, often paying very high prices per gigabyte, and even then the connection is often unreliable. Despite this, This game has become one of the few sources of comfort and joy in her daily life. It gives her something positive to focus on during a stressful and difficult time. Unfortunately, the unstable connection makes it extremely challenging for her to log in or play consistently. I understand there may be technical or legal limitations, but I wanted to ask if there are any possible ways to improve the experience for players in regions with limited internet access — even suggestions, guidance, or changes that could help the game tolerate intermittent connectivity better. Seeing how much this game means to people in tough situations makes me appreciate the impact it has, and I hope there might be some way to help players like her continue enjoying it. Thank you for reading and for all the work you put into The Sims Mobile. -Arad
Game might be crashing after auto saves…
I think the problem may have something to do with the Auto Cloud Save. I’ve been keeping track and it always occurs a few seconds after the Auto Cloud Save. And it is only on the latest iOS. Hope it helps. Changing the graphics setting to Classic has helped play the game in between crashes. It’s not perfect but it’s better than nothing.
App keeps crashing after iOS update
I updated my iPad 10th generation to the newest iOS 26.4 update and since then my app has been crashing. So far only when I try to go to the community market and park. I can still play some but I cannot complete my quest by certain deadlines or at all due to the app crashing. This is very frustrating as I have spent a lot of time and energy into this game. Is there an ETA on when this bug will be fixed??? Please fix this soonApp constantly crashing after iOS 26.4 update.
My app keeps crashing, since I did the new update, I’ve tried many ways to let them know but a white screen box that is constantly moving ever so slightly covers the in app conversations so that I can not see txt or replies. Very strange only other time I have ever seen anything like it was decades ago when my windows device got malware/ virus that was capturing all screen input with in box. How do I report the issues?Crash when entering Stables and Community Market (iPad, after iOS update)
My game crashes every time I enter the Stables and Community Market. I am playing on an iPad, and this started after the latest iOS update. I have already reinstalled the game twice, but the issue persists. Other parts of the game work fine. Please fix this bug.Game crashing when entering the apartment
My game keeps crashing, closing, and exiting on its own. I try to enter the apartment and it crashes every time! I need urgent support because I'm on the Influence Island mission (Meu jogo está caindo,fechando,saindo do jogo sozinho. Eu tento entrar no apartamento e toda vez cai!!!!! Eu preciso de um suporte urgente por eu estou na missão da ilha da influência.) [CM edit - descriptive title]
